A Y.

Bed, Bath, and Beyond (Overstock.com) refuses to delete any of my information, including the credit card on file and account on the website. They claim they need everything stored for 4 years for business purposes.

I understand the info on the internal database cannot be deleted for tax related reasons, but under the California Consumer Privacy Act, BBB is required delete any information that they can. No other company has refused this request.

If you face this problem, contact the attorney General and https://cppa.ca.gov/webapplications/complaint to voice your concern over BBB storing your personal information.

Once again, Bed, Bath, and Beyond (Overstock.com) is refusing to delete any of my information at all.

I am beyond frustrated right now. I've been trying to delete my credit card on file as I do not want to make purchases anymore, and it is undoable. The instructions on how to do it won't work. Unchecking the box temporarily hides the information, but checking it brings it back. The agent I called confirmed this. The only way delete the old info is by making a purchase and adding in another card.

I've tried to delete my account information under
California Consumer Privacy Act (CCPA), but Bed, Bath, and Beyond refuses to do so for 4 years, saying I made a purchase, so they need the information for that long before they can delete my account.

I've never had a company deny my request. The internal database would have this information. The public account should be able to be deleted. This is beyond frustrating as I don't want someone to hack into my account either while I am not using it.