Overstock.com

Frustrating and unacceptable customer service. Ordered a nightstand and it arrived with damage. I expected a refund or replacement. They took no responsibility for resolving. Customer rep said I must communicate the issue with the vendor. So for the last week I've been emailing with a company rep in China whose English is barely literate. No options…they want to replace the damaged piece: "it need to shipping from another countries to your end.
Usual it will need few time to you end. Please no worries, we will push courier more fast to you end." It's already been 2 weeks since my original order with a dozen pieces lying on the floor. This is a joke. Why am I not laughing! Never again.

I'm still happy with the goods I shopped-for from Overstock.com! I found draperies for hard-to-fit window walls. It was important to get insulating coverage on south-facing window walls that would block cold and heat when needed while appearing to be conventional draping curtains. I was delighted to find the exact items when I was looking for them almost two years later. Their site is set up to let me locate the same goods by going back to my own orders.
We had to contact the supplier and had no trouble talking with them by phone in a very short time - same day or next day.
Their reviews are very useful and the happy buyers and unhappy ones provide good reference points to decide whether a particular item is one that we want.

Very disappointed. They sold me a defective dog bed for $54.00 and after 3-1/2 months it fell apart when I washed it. Only willing to give me %10.00 back. There goes my long, long relationship with them.

I have bought multiple items from this site and lo and behold each time has been nauseating. If the parcel doesn't come 1-2 weeks late then it will come with some defect. And when you try to return it they will give you half value of what you paid. Customer service is useless. Wished they would get their act together because this could really be a great site with great prices. But I would rather spend more money getting better service.

Beware I bought a wool rug from Overstock that carried clothes moths. Fast forward thousands of dollars in remediation and the problem is still present. Overstock will not take full responsibility and initially asked me to hold onto rug as they wanted it returned during which time the moths laid eggs and caused a massive infestation. They don't check the rugs before they send it out. Horrible company!

Mix bag of nuts with overstock. When they are right the site is the best, when it goes wrong many phone calls are needed to get back on track. Moreover, they have dumb down their offerings- much less designer items than years past. If shopping with overstock you need to search the internet and local stores prior to ordering because overstock does not always have the best prices. Overstock got real popular real fast, and this is why they have some "get the order right" issues. Unlike the horrible ideeli-not Overstock really wants to do the right thing and tries to make corrections in your favor.

My very first purchase with overstock was a leather couch I was so excited for. I reached out to customer support because I wanted to make sure it was delivered while I was home. That turned into "oops the carrier sent you the wrong tracking number, can't locate your order and now it's no longer in stock". On top of it, I was offered nothing for the inconvenience, just a "I'll get you added back to the wait list". That was the absolute least they could do. I'm now at a new apartment with nothing to sit on except stewing in anger with Overstock. Their disorganization is appalling and lack of resolution for a first time customer.

I chatted online with customer service on 11/20 regarding a damaged shipment. Within 5 minutes, she had a new item scheduled to be shipped out to me. No stress and no hassle. I received my item damaged, she was very apologetic, asked me to describe what happened, and then proceeded to write up another order of re-shipment of the same item. I will continue to purchase from Overstock.com. Pleasure doing business with a company that takes care of their customers. Thank you for an easy and great shopping experience

I ordered a small cell phone adapter about the size & weight of a quarter. Could easily have been placed in 1st class mail. Not only did it take forever for Overstock to get it out the door, every "estimated ship date" which so far has been over a week within cont US, every day it gets bumped out another day then another... over and over. I doubt I will ever receive the shipment. Pay double for ab item on another site besides Overstock-save the frustration.

I used to shop at Overstock.com a few times a month. I stopped shopping there so often because in the past couple of years the site has changed significantly. The prices are usually not lower than many other comparable sites. They also changed the search engine, which I personally don't like as much as the old one... All in all, when I'm shopping, I do still price check their site, and end up getting items cheaper elsewhere, most of the time.