Overnight Prints

I needed business cards next day. The original price was $6, but went up to $20 with a few basic add-ons, which was totally acceptable. I paid an additional "rush processing" fee, and then an additional fee for rush shipping, which brought my total to $82 for 250 business cards. That's a lot, but it was ok, because I really needed them the next day. But then they didn't arrive the next day, or the day after that, or the day after that... They eventually arrived 6 days later, which was after the event for which I ordered them. In the meantime, I went to Staples, got great business cards the same day, for $20. I contacted overnight prints, requesting a refund for the rush shipping and rush processing. Even though I no longer needed the cards since they were delayed, I did receive them, so I was willing to pay for that. First, they wanted proof of purchase. I forwarded the email sent to me BY THEM with the order number, etc. I was told by customer service that this couldn't be their order, because that was not the format of their order numbers. We spent several days going back and forth about this before they "found" the order after I suggested I pursue this through Amazon Pay. Their best offer was a $25 refund and a $25 credit. I have no use for a credit, because I cannot trust their service, so of the $62 in rush charges, I am still out $37 (actually, $62, because I haven't seen the refund yet). Just don't with Overnight Prints!

DO NOT WASTE YOUR MONEY. They will not center your business cards they chopped off the borders during production and customer service is not helpful. I spoke Dennis who was a supervisor and they REFUSE to pay for shipping on new cards. Could you believe they are so desperate for money that $7.95 they would not pay. 500 cards for 60.00 is to expensive not to receive a quality product. This company have a lot of 2 stars, save your money and your energy DON'T DO BUSINESS WITH A COMPANY THAT DON'T TAKE RESPONSIBILITY.

I ordered three sets of business cards all different designs. They were all very similar since they are for the same company. Slight changes on all three though. They sent me the first order and I was appalled at how bad they were. The colors were way off, the text was blurry on one of them, and the backs were totally off-center.

After three weeks of trying to email them, tweet to them and try every way to get a hold of them (except calling; I hate the phone) they finally responded to my third Twitter PM. They said they would reprint and send me new prints.

I specifically asked the person helping me if they could have a real person physically inspect the cards before they were sent out to make sure there were no errors and they looked good. They assured me this would happen and I'd have them in three days. I asked specifically for two things: make sure they were centered, and that the colors were correct. I do print design I know how to use a color profile for printing.

I did get them in three days, that much was true. The cards however were 10x WORSE. It felt like a joke. I was so aghast that it even *could* get worse than they were. The two things I asked for: correct colors and centered design were both still wrong.
All three cards were ordered with "rounded corners" and on one of the cards they completely skipped cutting that off. They sure cut the corners, but only metaphorically.

I'll be making sure to let everyone I know to STAY AWAY from Overnight Prints.

Total Lie. I made my order on a Sunday and paid an extra $41 to receive them by Tuesday. Their "OVERNIGHT" process. It specifically said I would receive by Tuesday otherwise I would NOT have purchased. I then received an email saying the shipping was delayed and I would not have them by Tuesday. They day the date I received them was "approximate" Wow What a cop out. I called and said just return my money and I'll make them at Kinko's- not an option they said I agreed to the shipping when I paif the fee.

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

I placed an order on 12/29/2022 and paid next day shipping as I had an event on Jan 4th. The order supposed to be shipped on 12/30 but on 1/2 was still under production. The support team couldn't care less about my need. Everything they said was that I can request a shipping refund once it arrives. I keep telling them that the latest I could get them was for Jan 3rd but getting the cards after that date makes no sense to me. They ended shipping the cards by ground and the cards arrived by Jan 6th, 7 days late. When I contacted them to get my refund they only offered me $ 7 store credit (that is way less than I paid for next day shipping) and not even to my card. I placed 2 complains, one by email and another by chat and they couldn't care less. No interest on doing any refund. I'm not asking for free money just the difference on what I paid and what they really provided me. Outside this the cards quality is terrible... I requested rounded borders and looks they were done by hand. This is one of the worst experiences I had with an online company. Terrible service, worst support I have ever experienced and nothing but inept people trying to keep stealing from me. Stay away from them...they are completely scammers.

Overnight prints is misleading. You won't get your order overnight, even if you pay for overnight. The cards are great, but don't expect them to come overnight.

After receiving my order a month late, completely screwing-up my client's marketing plan costing $$$, not to mention putting me in an uncomfortable position with my client, overnightprints offers a $4 refund for shipping and a $12 credit I'll never use because I will never do business with them again!
What a joke! Zero concept of customer service or interest in retaining customers like me, and I'm supposedly a VIP who has printed with them over the years.
I called several times over the course of this month to follow-up and each time I was told they were shorthanded and that was the reason of the delay. They should reimburse the entire shipping cost and for at least half if not all the order. Receiving the order a month late made it too late to market on our end as we needed. SO WHY ON EARTH AM I PAYING FOR THIS?!
I've had a few issues over the years with quality and smaller shipping delays in an order but this topped them all, and because they do not care about the consequences of their delays and the problems they have caused on my end, I'm done!
I suggest you do your research before going for this company. There are so many wonderful ones with excellent price savings, quality, quick shipping and excellent customer service.

Thank you guys for everything and the best customer service from made family couriers LLC we really appreciate you're help.

Ordered via express, no refund, no delivery so far. Contact unfriendly as can be. No solution found yet

I placed a bad review here in November. My experience went from bad to worse.
I found out 2 representatives from overnight prints lied about shipping my order on time. I called FedEx and found that Overnight prints created a label and lied, saying that they shipped the order. 3 weeks late, overnight prints finally shipped the order, despite my protests that the event had finished and I couldn't use the prints.

Next, I called FedEx and reported fraud, providing evidence. FedEx was kind enough to return the order to sender.
Finally, 3 weeks late, Overnight Prints called me and rejected my request for a refund. (keep in mind I never received anything)

I called my credit card company and reported fraud, providing evidence that Overnight Prints missed the deadline by 3 weeks and refused to refund my money, despite not having received anything.

This was the most aggressive customer service experience I've had in years. Not one. But two representatives lied about shipping the item on time and were aggressive and coercive with me on the phone when I asked for a refund for goods not recieved.

OvernightPrints.com keeps getting worse and worse. (less than zero stars if I could...) I'm currently on hold for 1 hour trying to track down an order that was supposed to be delivered a MONTH ago. This is my 5th contact with them on this matter and each time they've said they see the order, profusely apologized and said it was a screw up on their part and that it would be resolved immediately. That still has yet to be fixed.

They have gone WAY downhill. I've used them since 2006 for hundreds of orderers. I am supposedly "Platinum" and can't get a resolution from anyone. I have a whole bunch of projects I need to re-order and I currently have -1000% trust in them. Everyone can hit a snag once in a while, then own it, fix it and move on. NOT these guys. Been passing the buck for a month. Ridiculous.

UPDATE - Review was Feb 15th, 2022 - Now it's March 1,2022 - I've spoken to them 3 additional times and each time they apologized for the issue - acknowledged it was their fault and they PROMISED it would be resolved - It STILL is not fixed. This company is UTTERLY unreliable. Seriously the WORST. As I mentioned above - I've used them for years - may be new owners, new management or something? Who knows. Do NOT use them for ANYTHING you need to count on. I can't believe how many hours I've spend trying to get this resolved to no avail.

Overnight Prints is an excellent online wedding gown retailer. They have a large selection of dresses at reasonable prices. They made my wedding gown, and they did an excellent job.

After many years of successfully doing business with OvernightPrints.com, I can honestly say that I will NEVER spend another penny with them. This is the 4th time in a row that they have dropped the ball. I placed an order of 4/23 for 100 postcards that are an event invitation. I paid the upgraded shipping fee to have these in hand by 4/26. I never received tracking info. I checked my account on 4/26 to find that they were still showing as "IN PRODUCTION". I called the VIP line and was put on hold for just under a half hour. Finally spoke to someone who assured me that my order would be prioritized and would reach its destination on 4/27. The order was never shipped, I checked first thing this morning (4/30) and it STILL shows as "IN PRODUCTION". I immediately called this morning and again sat on hold on the VIP line for 15-20 minutes only to be told again, they will set my order as a priority. This was not an acceptable answer to me... understandably. I asked to speak to a manager and was told someone would have to call me back. I waited until 12:45 pm today, no one called me back, I called again. No manager available to speak to me. No call... called back again at 3:00 pm, I have been on hold now for 18 minutes and counting. I am canceling my order and will never do business with this company again. I don't know what has happened but the way this as well as the last four issues I have had is beyond unacceptable.