Optumrx

I would love to give them a zero. I filled in all of my information earlier online with my CC and address. They asked me to visit the site by email to grant them shipping permission, but I found nothing to permit on the site. They said it was because I am new. I gave them my Chase Flex MC and their system would not take it. I feel sorry for the front line workers who have to work for such a backward company which the AARP people picked for us seniors to get our meds through. I'm disgustted.

Getting help from customer services is rarely a good experience. You will not be notified of change in formulary/pricing until your order doesn't arrive and you call to find out what the problem is. You will get a different answer from each person you speak to. I recently had to make 4 calls about an order placed in June only to finally be told it was no longer covered by Optum. If you can afford to, avoid using Optum.

This mail order pharmacy is awful. These people are the most unkind, insensitive and uncaring individuals I have encountered professionally. The reps are not trained and service is horrible. If you have any other options available to receive your medications please use it. So happy I googled 'TOPA2GET' and got great alternative!

This company is terrible. If I could give no stars I would. They have zero customer service. They have messed up several prescriptions in the last nine months that I have used them. Most recently, were incapable of applying a coupon saying it wasn't valid (it was). I had to call the company 15 times to get this fixed. Now, they charged me twice for a $181 prescription and won't refund me. I have the double charge on my credit card and they will not reimburse me because their system is so terrible they don't have a record of it or their service reps are so incompetent they can't see it. I absolutely cannot believe how awful they are. DO NOT USE THEM!

Website never works. App doesn't either place order doesn't let you pay. When you call you get the same thing no useful help.Ive been dealing with this for 3 years, but they hit your credit card like clock work. They dont have a billing dept so when you have a billing question your SOL. I need to order my meds and cannot because they dont know how to help you so frustrating. I can't beleive they are the preferred provider for my heath Insurance company United Healthcare.So 45 minutes later my meds are not ordered.

They will sell us an expired test, and under a promise that we had three months of grace to use the product. Once we we're ready test for our return from vacations. Test help center told us that there was no way to do the test- we had to find a local testing clinic to comply with our return to the US requirements. Upon our return, Optum store rudely advise us that they had a disclaimer on their web site and they will not return our money.
Shame of a company with bad customer service and expired products- stay away from them!

Do not use OptumRx... they kept charging me for an order I never placed over and over! No resolves anything. Even the supervisors are clueless! Omg 7 phone calls to cancel an oder and cancel further services and they have thr nerve to send an email stating my order is processing. Stay away from this horrible company!

Twice in two weeks I ordered a critical diabetes medication. A week after that I still did not receive it. I am COMPLETELY out of this med. They do a poor job of keeping me stocked on medicine. When I'm asked to provide proof of ordering there is no obvious proof of purchase available to show them.

They don't cover so many of my medicines. You pay $500 on a generic medication that previously cost $10 on BCBS, that now requires prior authorization from a doctor because its not the first medication on the 'step therapy' ladder, even though the two medications are completely different. I will honestly start looking at my health insurance policy before deciding on accepting a job offer from now on.

Optum Rx makes everything as difficult as possible. They treat my need to order diabetic test strips like I am asking for opioids. Took the doctors three phone calls to get information to them. Then two more phone calls from me to get a pharmacist to take a couple of weeks to send them out to me. Unbelievable. On top of that, you can tell they are working from home, because the kids are screaming in the background, making communication even harder.

I was used to using CVS's website when my company required us to switch to Optum Rx. I've been struggling for the last 2 years to try to get my doctor's fax number updated from Pennsylvania to Milwaukee. No luck - have to call every time I get a notification that they can't contact my doctor. So I try to track status on their website, and its usability is beyond bad. Where CVS had one line to tell me what was ordered, when the next refill was, etc., Using Optum's means hunting across multiple screens, drilling down, looking in different places, and still having a hard time getting a full picture of something simple like how many refills, when the next one is due, and who the prescribing doctor is.

Optum makes it nearly impossible to get any prescriptions. I can't get the meds my provider prescribed over a month ago. Optum is putting my health at increased risk. They don't provide any clear instructions and don't work with many local pharmacies.

The absolute worst experience dealing with a pharmacy in 20 years I have been on meds. They intentionally deny every drug first and make you go through long tedious appeals process. Their hold times on the phone are criminal. No one answering the phones knows what they are talking about. Their scam is they keep referring you back to the insurance to appeal and the insurance refers you back to Optum. It becomes a loop you can't ever escape. They are destroying people's lives.

I was wary of that company from the beginning. Had a very difficult time getting prescriptions added and they wouldn't answer when my physicians called. And now, when I finally got one to go through and am on my second refill, they send... AN EMPTY BOTTLE. Yes, you read that right. My completely sealed package/bottle arrived completely and utterly empty. I am upset with myself for how rude I was to the pharmacist, admittedly. I am also, however, confused and appalled at how this could have possibly happened. I asked if they had cameras in their fulfillment area and asked for an investigation. On top of this, they have denied me a medication that I need in order to function, even though I have 20 years of medical history and fulfill their own requirements. I just. I can't with them.

I don't understand how OptumRX is even legal. How are you gonna tell me what dose my daughter needs and then not cover what the actual doctor ordered? I have spent 5 days now trying to get a simple prescription filled. This is absolutely ridiculous and I can't express how much I hate this "service". How do you people sleep at night.

They are horrible! Currently trying to scam me for $1200 worth of meds and lying to me 1st saying they were at fault, and were going to send, then saying I received and signed! To make matters worse, I didn't even put in an order. I happened to be checking my claims and caught it--2 months later. Of course, my insurance is involved, but I've been in contact 4X's now and it's a different story every time!

My order of 5 medications was canceled. I did not know this as I was not contacted by email or text or phone. I called and got one heart medication to be coming by Express mail because I had been completely out of it It didn't arrive so I checked online. Also canceled. Why was I out of medication you asked? Because we had a company for 3 months over the summer that was terrible at filling orders but did at least have nice customer service. This company is an absolute joke and is simply making profits off of our insurance coverage.

We used Optum for the last year or so, and things ran mostly smoothly. Insurance changed at the beginning of the year, and no longer use them, except they won't release the RX to the new pharmacy, they keep "trying" to filling, but not doing so because my insurance won't cover it, and the new company can't fill it because it shows it's being filled by Optum. I've missed more doses than I've been able to take, and spent literally hours on the phone trying to deal with this.