OpticsPlanet

DO NOT ORDER FROM OPTICS PLANET! YOU'VE BEEN WARNED! I ordered one item. It's been 8 business days and item still hasn't shipped. Called customer service. Recording said I'd get a call back in 10 minutes... 1 hour and 25 minutes later I get a call back from a rude representative lying to me, telling me that thier 1-2 day shipping policy is actually a "fulfillment policy". I asked her to define the term and she got snippy with me and didn't. She had no answers and she said I had the option to cancel my order, a $4980 thermal scope that I canceled and ordered from Midway USA. Should have used them to begin with but that's my fault for not looking into all the bad reviews that Optics Planet has. 1.5 stars for a reason people. Hear my warnings!

Optics Planet claimed to have lost an order for Two Stream Lights yet money has been taken out of my account. I finally requested my money back and ordered the flashlights from another company. I called Optics P and was to be on hold for about 15 minutes. I yelled into the phone and suddenly had Customer Service pick up the call. They claimed it wasn't lost... BlaBlaBla and it was to arrive that afternoon. It arrived so I have four flashlights now and will give extras as Xmas presents. I've blocked Optics Planet and will never use them again.

ZERO STARS for customer service. I placed an order on the 2nd and it shipped on the 3rd (all good there). Since then it has been lost for over 2 weeks (and still is) and rather than sending a follow-up item, customer service tells me their current policy is that I must wait another 2 weeks and file a lost package claim. Infuriating. I have called twice and have asked to speak with a manager over the past few days, being assured someone would reach out. Still no follow-up. Good to know that this is how OP treats its long-time customers.

Beware of OpticsPlanet!
I bought pistol slide advertised as "display with minor scratches" it showed up and is a USED return. And they won't take it back, since it was a closeout item. They don't tell you you're buying a USED RETURN! Not cool selling "fired" firearms parts out of safety concerns!
These names are also part of the Optics Planet network:
Tactical-Store.com, EyewearPlanet.com, LabPlanet.com, Dvor.com, ShopOptics.com, Microscopes.com, RadarGuns.com, OpticsForYou.com, RangeFinders.com, Night-Optics.com,

I was sent a damaged item, and it took over 2 weeks for optics planet to approve an RMA. Which resulted in someone not getting their Christmas present from me. They could care less, and didn't even attempt to make it right by expediting shipping so that it would get here in time. It would have cost them very little to ship a 2oz product, priority. It was like pulling teeth to get Optics Planet to hole themselves accountable for this mishandling of my order, and support request. I've spent a lot of money with them over the year, with the hope and expectations that if something was wrong with my order, that they would be eager to make it right. That was not the case, and for that, I'll be sending more business to my local shops again. Competitive pricing means nothing if the company isn't there to stand behind their products. Not to mention their slow shipping.

Initially contacted support on Dec 6th after receiving my package. They did not respond unless I asked for an update, only to ask me to return the item on December 19th, and wait another 2 weeks for a replacement.

Optics Planet disappointed me. Fool me once shame on you. Fool me twice shame on me.

They say fast shipping, however they use DHL and that is a huge mistake! It's taken over a week and it hasn't been transferred to usps yet. Great prices, just make sure you don't need anything you order right away. Expect 2 weeks for delivery, even if your the next state over.

I made the mistake of ordering some $100+ sneakers off this site because they were less expensive than anywhere else I could find. Nothing on the site indicated that they were not in stock or on back order so I was expecting them within a few weeks. I'd wait a month then check the status and the delivery date kept being pushed out with no explanation to me or assurance that they were ever going to come. I contacted them and only then was told that the shoes I ordered were out of stock and that they would cancel my order. Meanwhile, I'm getting bombarded with spam emails trying to get me to buy other items from them. I had to send another email requesting to have my email removed from their mailing list. Worst Customer Service ever and 'fake' low prices on items that they don't even have in stock.

They have a great selection of products at competitive pricing with frequent coupon codes but the slowest shipping in the industry. Made two separate purchases on the same day; one with free shipping and the other with paid, expedited shipping. Free shipping took 12 days (7-10 advertised) to receive while the paid, expedited shipping (3-5 days advertised) took 9 days. If you're in no hurry to receive your order it's a good company with nice inventory. If you need the products in a reasonable amount of time, you may want to look elsewhere. E-mails normally go unanswered after purchase.

My fault, I should have looked at their reviews first. Spoke with their supervisor (Russ) about a Holusun (over $400) that was delivered without customer signas I requested. Rude, indifference, an told me he didn't want to hear about my situation.
Never will I order again from these jokers.

Ordered 4 items, they billed my card in-full then only sent two of the items. Ordered items as it said nothing about being on back order. Noticing the two items ship date kept changing. Then eventually they just said "ordered" I called to see what's up. They said one item was still on back order and that it was holding up the other from shipping. My rifle is still sitting undone for five weeks waiting on a grip because of a $3.00 barrel cap. Called back another week later and they said I needed to pay the rest of the balance. I said no my hole card was billed and that the first cust/rep said nothing about more payment. They finally said that they would gift the grip to me as an apology for the inconvenience. Still waiting five more days now. It's apparently that they lied to get me off the phone. Looks like I'm not getting the rest of my order. They done me dirty!

I ordered two magazines for my gun. I received one in Mid January. My credit card bill came in mid February. I had to leave town and called when I got back to notify them that I had been billed for two magazines (the packing slip showed only 1 shipped). Even with their own evidence, they refused to refund me for the one magazine that wasn't received and disregarded their own packing slip evidence because it was older than 30 days. Very unethical and shady company. Never buy anything from these guys. Clearly don't care about return business.

My husband has ordered from this company a few times, but we will NOT be buying from them ever again and would NOT recommend for others to either. The first time the item was missing screws, but they did make it right and mailed them to him. The most recent time, they sent him the wrong item. He returned it back and asked for a refund. He had to call several times to get them to initiate the refund AFTER submitting the request online several weeks beforehand. They ended up ONLY refunded for the item and refused to refund the $15+ they charged in shipping. I would understand if it was a return was under different circumstances, but they mislabeled the item on their site and sent him the wrong item! The shipping should have been reimbursed as well. We will NOT be purchasing from this company again and would recommend for other to avoid the headache from this company.

$100 for ammo shipping. I've ordered from them before and I was never charged this amount for shipping other brands using Optics Planet. However, for an unexplained reason, certain brands result in higher shipping cost. I tried to reach their customer service for an explanation but never got a response. Overall I paid $134 for 20 rounds of 300blk, most of which was shipping cost. I was under the impression I was buying three boxes of the ammo, but only one was I stock. I didn't cancel the order because I thought I was getting three boxes. Shipping prices and customer service suck!

I ordered a $700 weapons light and pressure switch and never got it. Customer service has been giving me the runaround and blowing me off for almost a month now. Avoid this company at all costs! They dont care about anything but taking your money!

I should have read the reviews before dealing with these fools. I placed two separate orders, both were in stock at the time of ordering. A month later, no delivery. I cancelled both orders. It seems the customer service do not know the company processes and have no idea what they are doing. One of the items was a $4299 thermal scope. After three weeks of a runaround and reading the other reviews, I'm done with Optics Planet. It's amazing they are in business. A complete scam. Don't waste your time like I did. The rating needs to be zero stars.
Bill (Delaware)

I have ordered a few times and it is hit or miss. Sometimes they ship in a couple days sometimes they don't ship at all. My current order has been in processing status for 12 days and still hasn't shipped. The risk management team held it up with zero explanation and then once approved it is now been stuck in the warehouse for 4 days. 3 calls to customer service and an email through the site was zero help and not willing to make things right. Unless you are willing to gamble on it taking a week or a couple months to get your items, I would steer clear of Optics Planet.

Feel sorry for customer service personnel who must field questions from customers. Three items stated on 'website' as being 'in stock' however, when contacted O/Planet stated that the items were 'to be expected in 7-10 days plus additional 'few days' for packaging/shipping. Based on available info the three week old order will take an additional two-three weeks to arrive. Will NEVER order from this place ( will not honor it as a 'company') again..

Order something and pay an extra $50 for 1 day shipping yet they can't put it in a box until a week has passed. Break their own company policy by charging you before your order ships and who knows how long until that's back. Stay far far away if you want something in a timely manner.