OpticsPlanet

I tried to order a knife, that on their website says "The Kershaw Launch 4 Black Folding Knife was crafted with Californians in mind but is also a perfect option for anyone seeking a shorter blade." Anyone, unless they just don't want to sell it to you then they make up some story that it can't be sold to just anyone. To make matters worse, you can't get an answer form them as to why. Their customer service is awful and just sends you in circles.

In August I ordered rounds that were supposed to be in stock. I was impressed to be notified that they would be shipped within 2 weeks. Within a couple days Opticsplanet changed it to a month out and after checking their site several times this date moved to an additional 2 weeks, then a month and now it's February 2021. I also placed a new order in September, but this caught up with the same shipment dates. I didn't have rounds for my range training class or for practicing, although I ordered them in time. I agree about customer service practices- I experienced the same. I planned to not get out of line to receive my order, but will now that I'm lucky they didn't yet charge me. I will cancel and avoid the extra headache from a wrong order! Phew!

Early this morning I ordered a set of Talley scope rings. Upon confirming my order, I immediately realized that the part number did not match the product description. I attempted to cancel the order but the cancellation button vanished. I tried several times to cancel or change my order on the website unsuccessfully. I called customer service at exactly 9:00 central time and was told that it was too late because it had already shipped. I had tracked the package and it was still at the facility. A label was created, nothing more. If I made a mistake that's one thing, but the issue is 100% on Optics Planet. They had a golden opportunity to provide excellent service and did nothing.

Ordered Fuji XP 140 camera. Received email notification order was placed. Noticed online that it was on backorder. Called customer service. On hold 20 minutes got verification from the representative everything was fine it was going to ship. Received a follow-up email stating I needed to run some stupid verification process for a credit card with a zero balance. Credit card company had no problem with the charge. Another 20 minutes waiting for representative decided to cancel the order from this garbage company. Don't recommend doing business with him customer service sucks

I can't do business with anyone that just don't care if you get what you ask for. Missing a part on my order called and all I got was sorry and hanged up on me.It will a cold day in hell before I ever order from them again.

I ordered a harness over a month and a half ago, and this company has bumped my order several times. Their customer service is terrible and when you inquire about the status of your order you get a bounce back email telling you how slammed they are and can't even update you. You have to use their order status portal to get any info. They will not respond to voicemails and I just found out my order got bumped once again so it want even ship till over two months from order date. I don't even have a tracking number yet as I'm writing this review. This company is poorly managed at best and should be avoided.

Ordered ammunition from the company 2 years ago, which I understand there were ammo shortages, but when I ordered it it was in supply. I never received the ammo and the estimated ship date kept getting pushed back. Then 2 years later I get an email saying they no longer can get me the ammo and the best they can do is 9% discount for my inconvenience. Needless to say I have been buying ammo from another company and have had no issues and it's much cheaper with free shipping most of the time.

Ordered a recurve bow over 2 months ago, delivery was continuously pushed further and further back so I decided to call and cancel. The attitude that I received from the woman on the other end of the phone was appalling. I was not screaming, yelling, or using profane language and yet the employee hung up on me, for trying to cancel the order. Pay a little more and buy elsewhere, for $20 more will now have the bow in hand 3 days from now.

If you are able, please purchase from another vendor. This company doesn't care if you leave a bad review or not. The have a disclaimer that they typically do not read these reviews which means they do not care about improving upon customer service or satisfaction.
Also thee shipping and deliver is terrible too.
They also make it difficult to write a review. Just look at their ratings. They do not care about customer service!

Ordered from this website for the 1st time last week. Order sat in their system as processing for 1 week. It wasn't until I contacted customer service to ask about my order that they initiated shipping out the order. Customer service was slow and I found this company to be not worthy of my future business. They are very incompetent.

Got a great offer via email to purchase ammo at a time when ammo prices were going up. I had never heard of Optics Planet before but the reviews I saw were not too bad so I decided to place an order on 9-18-2020. The order was expected to ship in 6-8 weeks. Each time an estimated shipping date approached, the date was extended. As of 4-16-2022, the expected shipping date is now 12-14-2022. I believe this was a scam to solicit new customers offering a great deal on an out-of-stock item with no intention of ever filling the order. I do not recommend doing business with this company.

I placed several orders between October and December of 2020. I still have not received product and am now being told product is no longer available please check site for alternative. Really? I wasn't aware that Winchester had stopped making 9mm ammo! Don't waste your time here you won't get anything.

This website is absolutely terrible. Almost all ammo shows as "Back-Ordered". And good look actually finding any optic sights that aren't overpriced. When you actually do find something in stock, it takes them over a month to ship it. Customer support is poor and takes almost a full week to respond. They have no issues taking your money, but have major issues with just about everything else. Stay far away from this train wreck.

This company borders on fraud by constantly changing the expected shipping dates for backordered products after they are ordered, but far worse is the way their managers act like spoiled children throwing a tantrum when questioned about something that doesn't make sense.

A manager actually cancelled my entire order before it was shipped because I voiced my displeasure at their refusal to ship a legally unrestricted item because of an arbitrary policy that they only want "qualified persons" to own. They're happy to sell it on their site, but they will only ship it if you represent the government. Despite me being calm and professional, out of pettiness for my disagreement about this policy, a manager cancelled the other items in my order out of spite. No one should patron such an unprofessional company!

Ordered 3 boxes of shotgun shells on a friday afternoon, recieved email order was being processed, come monday company says that there would be a slight delay do to heavy orders coming in.one week later and still not shipped with no explanation.my guess is they were waiting for shells to come in, but advertised in stock. Totally bogus bull$#*! company. Check out all reviews that the company does not control and you will see a very familiar mo for this terrible company.