OpticsPlanet

Placed an order, and only then got notified that one of the items is out of stock and will be shipped in 11-23 business days. When talking to support, their attitude is like they are bothered by you. Will never buy anything from this site again, thankfully there are plenty of other options.

Wrote customer service a question about any upcoming promotions they might have for the upcoming Veterans Day in 7 days from now. Asking because I was looking at a high dollar purchase. The response I received back was, if I were an account holder or member of optics planet I would know. Really? That's the response I get. Not no we sure are, but you will have to wait and see or I'll check for you. I am veteran, retired Army. This is how they treat their veterans.

Ordered 2 products. The next day I check my email, and one of them is on back order. I contacted a rep who said I was lying, and it showed back order right under the Order button. Total BS considering how many products I turned down specifically for being on back order. The rep put 10 of their website dollars I'll never use in my website account. Crazy thing to do if your customers lying, huh. The day after that I check the status, and the back order product is now a further 2 weeks on top of the original 3 weeks back ordered. I contact them again, and amazingly I can a loaded response IN SECONDS. Can't imagine there might be others not happy about being screwed. I won't be going back to OpticsPlanet. You'd be better off buying from a fiend from the back of a van behind a supermarket in the middle of the night.

I've had a number of good experiences with OpticsPlanet, enough to keep me coming back over the past year or so. Their customer service is on point and can usually sort through any issues. For example, I got the wrong model of bag I ordered, but returning it was painless and they really went out of their way to solve it. Shipping is fast, and it's good to have live inventory on the site (this is one of the major improvements I've noticed). Overall, a quality site to get shooting gear. I bought a couple of mounts that were hard to find otherwise. Will definitely keep shopping with them!

Placed an order with Optics Planet. It shipped via DHL two days later. Today has been 14 days and I still haven't received my item. Tracking indicates that the package made it to Atlanta (two hours from my house) but it hasn't moved in 10 days. I've called them 3 times (customer service number) but was told today that they don't consider the package lost until 21 (business) days. I'm sorry but delivery time of a month for an in stock item is unacceptable. Looks like I have made my last purchase for Optics Planet.

The worst return process!
Their shipping is one of the slowest online retailer. They are the worst when it comes to returning something. Their return process takes at least 45 days or more before you get credit. I even tried "store credit" which Opticsplanet highly recommends and states the fastest way to get credit back on returns. Well... more than 30 days and they still haven't issued a store credit. They received the item in 3 days and acknowledged the return and states they will post credit in my account. I've contacted customer service and they send you an automated response regarding their credit return policy which is FALSE. If you can find you item or product somewhere else do not get it from optics planet.

I've seen the bad reviews but ignored it thinking it wouldn't happen to me. Well, I just made myself a victim when I had all the data telling me not to do business with Opticsplanet.

They might as well state "Free Shipping No Credit on Returns"

I will not order anything from Optics Planet again. I placed an order over 15 days ago and it still has not arrived. I contacted them to assist me with this issue, however I only get a generic message stating they can't do anything if the order has been stagnant for 14 days by the shipper. This is completely unacceptable. I have paid them to provide a product (with free shipping stating it would be delivered within 10 days) and I don't have my product. They have done nothing to assist me. When I have asked for my money back, they sent me the generic message as stated before. And by the way, they use DHL as a shipping source and they are terrible.

This site has the absolute WORST customer service I have ever seen! They don't accept calls! They don't return calls! They advertise lots of items, but have none of then in stock! They don't ship what you ordered! This is a completely bogus company! They say they will ship within a few days, and after you pay, you get an email saying shipment might not happen until 3-4 months later! Talk about FAKE NEWS, this is a FAKE COMPANY! You are fore-warned! Don't buy anything from them!

I purchased the wrong part for my friends birthday gift and returned it with in 5 days 5 months laden now haven't received my money yet and im still waiting I've called 5 times the thing that bothers me more i was referred to optics shame on optics lame business owners.

This optics planet has attempted to scam to much money from my bank account. Apparently my info was sold on the black market n now being used to purchase products on their site, YET they can't reimburse me when I say it a scam. Repeatedly attempting to use my card so I blocked it, however there isn't an email I can write to to rectify this issue.them another site called hellcase was running my card through the night. Hellcase made off with $60

Ordered ammo 2 years ago. They cancelled one part and kept delaying the other one. Yesterday instead of a ship date of 2/119/2022 it said 8/20/2022 yep waste of time!. Do not even look at the web site!

Delivery is painfully slow. Great selection and decent sale prices, but don't count on advertised Delivery times. A recent purchase stated 2 day delivery (stated value $47), you would think at that delivery charge the item would ship via air but after tracking confirms UPS ground and a 6 day projected delivery. I could of bought the same thing elsewhere for less $$$ but was sucked in with 2 day shipping. I have experienced several longer shipping delays after paying for expedited shipping when free shipping was available.
Just select free shipping and wait, and wait, and wait.

I ordered something that was in stock, then they back-ordered it for 12 months. After that, they shipped it to me and charged my credit card. The box arrived empty and they will not take a return or give me a refund. They are cooked scammers.

I tried to order a knife, that on their website says "The Kershaw Launch 4 Black Folding Knife was crafted with Californians in mind but is also a perfect option for anyone seeking a shorter blade." Anyone, unless they just don't want to sell it to you then they make up some story that it can't be sold to just anyone. To make matters worse, you can't get an answer form them as to why. Their customer service is awful and just sends you in circles.