Opodo

This was a untrusted company as they have lied to me numeric times ( gave fails information) tried to scam me also numeric times and treated me unfairly, which caused emotional distress for me and my family. I am planning to sue the company which will waste even more time for me but the why this issue was treated was unacceptable as the problem was not my fault and I have tried to compromise with them several times but I still got lied to and this is my last option. I went to opodo as its a well known company and will give what I need but this experience was the opposite.

I booked flight Manchester Izmir with return. Turkish Airline send email about canceled flights. Tried to sort out with same Turkish Airline but different airport London to Izmir. Apodo agents all the time telling me there isn't flights, Turkish Airline cancelled flights. I rung up to Turkish Airlines because I have account with them, they telling that there is flights and all l need to do is go trough Opodo agent. Opodo agent tells me there isn't flight! I got booked hospital there l not traveling as a tourist.

I bought my ticket via Opodo. The flight company cancelled the flight, and I received an e-mail and a call from the Flight company to inform me. Problem is, in the Website of Opodo the flight was confirmed till the end. In the website of course I couldn't do anything as long as the flight is confirmed; So I called the Customer service (they didn't know about the cancellation), then began a long story including multiple calls for reimbursement claim: send us this, confirm this, tell us this. At the End they told me that my request is registered and that I have to wait till 6 Months to be refunded

I'll never book anything via Opodo. Worst experience ever.

In April 2019 I booked a flight from CPH - VIE at the end of July - one day before the flight, I got the message, that I could check in now. I tried it, but it didn't work. I looked up the Level flight and saw that it was cancelled. I contacted Level and they were very friendly and helpful. Because I didn't book via Level directly, I had to contact Opodo to get my money back. I tried it several times, but they didn't do anything.

Canadian university students trip of a life time!
Booked a flight for the first time ever from Dublin to Glasgow and was charged additional 580 Canadian dollars to my credit card, had to cancel my credit card and was left to continue my trip without secure funds. As of today,(july30th 2015) with multiple contact attempts, my funds have not been returned to me and I have filed a dispute with my bank. As a struggling student this company really made this trip a "once in a lifetime" experience. And stressed me out!

Booked 2 tkts with a non-negligeable discount vs the airline disclosed fare. What a mistake! Once your money is collected, you are on your own for a terrible ride. Totally inexistent customer service. Prey that you don't need any amendment to your arrangement. Once, never again!

Avoid OPODO, they ruined our holiday.
Sent me my flight confirmations, downloaded the App that confirmed our booking.
Got to airport and they hadn't actually booked the flight, claimed the card had been declined (no reason why!-probably my bank trying to protect me!) said they sent me an email (NO SIGN OF THIS WHATSOEVER!) and had to purchase last minute flights to the tune of £500 - supervisor that I eventually got through to was aggressive and rehearsed. Didn't listen to the customer, didn't show any understanding for stranding people in a foreign country trying to get home to their children, accepted fault in the situation but said there was nothing he would do.
I urge you to avoid - we won't stop until we get our money back, devastated.

I booked a one-way flight to Tokyo. When the confirmation email arrived, it said I'd also purchased a return flight.

I called the customer helpline (and had to stay on hold for 20 minutes) and it was explained to me that the cheapest ticket for that date happened to be a return flight, so Opodo gave me a return flight. OK, fine - but that isn't explained before you purchase, or in the confirmation email, which caused me confusion and worry.

The person on the helpline also told me that the return flight will be "automatically canceled" when I take the outgoing flight - which I don't understand. Haven't I bought that return flight too? What if I want to take the flight? Will money be refunded to me? How does it work? It isn't clear at all.

They enrolled me in Opomo Prime even though I clicked NO. Then they told me I can cancel online through my account. But I don't have an account with them! Now I have to deal with my credit card company to get my money back for an unauthorized transaction!

As The airline told me, opodo charged my card and they Pay with their corporate card to the airline.
I made my booking with Opodo, I arrive to the aipprt an they tell me that I have no tickets because there was a problem with the credit card that made the purchase, however my card was charge fully (520£).
Opodo refunded me only 200£, and not to mention that I had to buy a brand new ticket at the airport since mine was cancelled by Opodo last minute.
I have wrote 4 emails and called twice, I have gotten not one single contact or answer from them, when I call them they tell me someone will contact me in 48 hours and it has been weeks.
Not to mention that to call them you have to call a UK number which they charge for.

I recently had a deeply disappointing experience with Opodo that I feel compelled to share. If you are considering using this service, I urge you to think twice. Here's why:

Unauthorized Prime Membership Enrollment and Charges
Despite carefully opting out of their Prime membership while booking, Opodo signed me up anyway. Worse still, they charged me twice without my consent: £59.99 last year and £69.99 this year. This happened without any clear warning or permission, which is nothing short of a deceptive practice.

Difficulty in Canceling Prime Membership
Attempting to cancel this unauthorized membership turned into a nightmare. Opodo requires you to call them directly to cancel Prime, a process that's deliberately made as difficult as possible. When I finally got through to an agent, I was told I would not receive a refund for the unauthorized charges. They offered only to cancel the membership moving forward, which felt like adding insult to injury.

Misleading Prime Membership Benefits
Opodo markets their Prime membership as offering the best travel deals, but I found this to be misleading. I easily found cheaper options on other, more reputable websites. Their claims of savings are false, and the supposed benefits of Prime membership are, in my experience, nonexistent.

Questionable Reviews on Trustpilot
The positive, 5-star reviews on Trustpilot appear highly suspicious. It's hard not to believe that these glowing reviews might be fabricated by Opodo's own staff to lure unsuspecting customers into their trap. The contrast between these reviews and my own experience is stark.

A Final Word: Avoid at All Costs
Opodo's practices are nothing short of a scam. They lure you in with promises of savings, only to charge you annually for a membership that offers no real benefits. Their customer service is abysmal, designed to frustrate you into giving up on getting your money back. It's shocking that a company like this is still operating.

If you value your money, time, and peace of mind, I strongly recommend avoiding Opodo altogether. There are plenty of legitimate travel booking websites out there that offer better deals, transparency, and respect for their customers.

Opodo are the worse company we have ever used! My partner David Ginn had made a booking with Opodo for our flights to Spain which we are due to go to in June. After making the booking my partner received no booking confirmation and had to call Opodo for them to advise that the flights were no longer available. My partner then requested a refund from them as they had taken £1075 from our account on the 13th May and still to this day we have received no money! This money needs to be refunded as a matter of urgency as we need to use this money to book alternative flights! They are thieves! We will now be taking this matter the the Financial Ombudsman as this is absolutely disgusting service. We will be going to the press to ensure everyone knows how $#*! this company is! It's absolutely disgusting!

Here my experience in few short sentances:
1. We booked flight hours connivance to us, which cost 10% higher.
2. Opodo confirm only one way but charged us for full fare!
3. then they offer us other hours for the return flight (the same flight we could get 10% cheaper).
4. now we are losing money anyway: if taking their offer we lose 10% on the price we could get; if canceling the entire flight will pay penalty and if canceling the return flight they give only 41% refund and then we will have to book expensive one way flight.
CROOKS WE SAID?