Opodo

My husband booked from Heathrow - Phuket return.
It stated Premier Economy (4 flghts multi). On looking at confirmation it stated 1 premier flight, 3 were economy. Phoned Opodo and they said technical issue, they will cancel & have money back in 10 days. Not good enough, I have gone back on their website and it is still stating that its available. Absolutely disgraceful. I spoke to Raghul & then the Manager Kashim. Not happy, feel sorry for the next person who books.

I wouldn't recommend them to no one.
An absolute joke. Customer service they can barely speak english from I don't know what country.
I got more then 7 months and still waiting for a refund of about £50.
They said that they are receiving the money in instalments from the airline and that why is taking that long.
Didn't I pay in 1 go when I bought the ticket?
Where them money go?
I need to wait until the retirement to get my money back.
AN ABSOLUTE FAKING JOKE. USELESS.

Opodo refund short but £140!
Booked two flights from UK to US for 13/4/20. The airline was Norwegian Airlines who like most airlines cancelled all flights due to COVID-19. When eventually getting a reply from Opodo they said I needed to chase the airline for a refund voucher and not them!? Eventually after a lot of emails and tweets we received a refund 3 months later from Opodo. However it was short by £140. When challenged Opodo said this was for their search costs and process fees!
This isn't broken down in the payment process when buying online. I will definitely NOT be using Opodo again.

Never have I ever had such a horrible experience. First, when booking Opodo stated that an error happend and that my card would not be charged. When I received an email stating my flight had been successfully booked, you could imagine my surprise. I wasn't too fussed about it until I looked at my bank statement. They charged me more than the price quoted plus withdrew 3 additional service fees. When I spoke to customer service they were incredibly rude and unhelpful. I am now battling to get my money back. WORST COMPANY EVER!

We booked a flight and hotel to London for June last year. Flight was cancelled due to Covid but trying to find a contact number for them was really difficult. Eventually contacted them and they said they would refund our payment within 90 days. After several more calls we eventually got some of the money back. They told us they were waiting for the airline to refund them. Fast forward to February and we still hadn't got our money- they then told us we would have to contact the airline ourselves.
They don't keep you informed of any progress and getting through to them is a nightmare- avoid OPODO at all costs!

Opodo had an error on their website were the name would appear twice on the booking! My flight is with Lufthansa, Lufthansa said Opodo could just re-instate the ticket free of charge if they call Lufthansa Ticketing. Opodo tells me on the phone that I have to cancel the flight and pay the difference. Great to read on the news that this is a known issue with Opodo #*******536
Here is the article. https://www.theguardian.com/money/2017/mar/23/opodo-charges-for-own-mistakes-name-change-unfair-fines

Regarding my booking reference *******192, My flight got cancelled on 11th April 2019 by jet airways. After that there was not any alternative flight offered to me neither by Jet Airways nor Opodo. But I was told that I will be getting full refund back the amount of £540 by Opodo Customer Service team. Ever since, It has been more that 180 working days that I have been waiting for my refund back.
Now, Opodo are saying that I have to wait for another 6 months and still the refund is also not guarantee because of Jet airways crisis and payment authorization needed. This is really unacceptable. This is one of the poorest customer service that I have came across in my life. Opodo don't care about the customer and their value. I will never ever used Opodo in my life and will suggest friends and family about my horrible experience with Opodo and also tell them not to use Opodo too.

Booked on line received letter saying "booking on request", and informing me i will receive eticket and flight confimation within 24-48 hours. Received nothing, phoned Opodo( limited opening hours) on 3rd day, told booking had been cancel due to random checks to prevent fraud! And i had been sent an email to inform me of cancellation!, i was horrified as no email received, also Opodo had my phone number if they were concerned about payment details given online if there was error made etc. I insisted they needed to send me email of cancellation before they finally sent it. Now learnt my lessons and booked directly with a reputable airline at a lower cost than advertised by Opodo!. Never again will i go through Opodo or middle man!

Without my request, they added me to their prime service. I canceled as soon as I saw the first charge, a month after joining. I did not ask for this service, I did not use it, and I did not intend to use it. They fraudulently obtained my credit information when I ordered a flight ticket. Stay away from this company.

I booked a flight Cancun - Glasgow for 149pounds. After clicking to confirm, the next page said the cost was 156pounds. You also have to pay extra if you want to be told of any changes to flight times/dates.

I received an email stating that the booking could not be processed because of a problem - "Unfortunately we are unable to advise the reason why the booking failed."

Thomas Cook then emailed me to say that "You have requested to cancel your booking and as per the terms and conditions the booking is 100% non-refundable of which includes all taxes and charges."

That was all in the space of 24hrs.

30+ flights over 5 years and never have I witnessed, or even heard of, such ludicrousness.

If I could give -1000 I would.

Worse than useless

Your non existent triaging of urgent time sensitive flight mods was worse than useless.

Kris your chat bot who can only perform 8 chats - worse than useless.

Contractibility to resolve urgent problems when they occur -worse than useless.

Honestly, steer clear.

Prices are great and it is my second time using the service but wait until you make a mistake and need their help. I know I was the one to book the wrong date but I find it super heird that even a "not changeable" ticket they do not allow you at least 24 hours to make any changes/ cancel. I made the booking at 23:31 yesterday and called this morning when noticed the mistake. Basically or I flight in the wrong date or I lost all my money because they don't let change or cancel and when I asked about the 24hs gap the lady said it expired at 12am meaning that I had only 29 minutes? Honestly booking straight with the airline from now on.

They force you to take their assurance to cancel (even though you uncheck the box) and don't display the price when you proceed to the payment, this way you do not realize it. You only realize when you receive the confirmation email with 68 more euros on the price you thought you were paying. There's no way to cancel this assurance (they support call center never pick the calls and you'll spend money on trying to contact them if you insist 0.25 /min). Was my first time with Opodo and definitely the last one

Flight got canceled due to covid pandemic. Over 2 years now and still didnt refund me my money even the airlines refunded the money to opodo.
Every time i call they send me a confirmation email that i will get refund within 7 to 10 working days. Nothing is happening they tell you this bs bank error. We raised a request. We promise u will get the refund. Bla bla bla. Scams n liars dnt book with them.