Rabin G.

Regarding my booking reference *******192, My flight got cancelled on 11th April 2019 by jet airways. After that there was not any alternative flight offered to me neither by Jet Airways nor Opodo. But I was told that I will be getting full refund back the amount of £540 by Opodo Customer Service team. Ever since, It has been more that 180 working days that I have been waiting for my refund back.
Now, Opodo are saying that I have to wait for another 6 months and still the refund is also not guarantee because of Jet airways crisis and payment authorization needed. This is really unacceptable. This is one of the poorest customer service that I have came across in my life. Opodo don't care about the customer and their value. I will never ever used Opodo in my life and will suggest friends and family about my horrible experience with Opodo and also tell them not to use Opodo too.