OJCommerce

I ordered 2 surf fishing bags, they sent me 2 toggle switches - not even close to being right! The item number listed on my order matches the online description but not what I received. Sent MANY emails (nobody in office right now), finally got a response with a tracking number to return items BUT they will not tell me how to go about getting the right part - will they just send it to me when they get the switches or do I have to reorder it? I HAVE NO IDEA BECAUSE NOBODY AT OJ COMMERCE WILL TELL ME!

I called to ask about a couch and asked if it was in stock. I was told it was, so I placed the order on a Monday. My payment was deducted from my bank account right away. I called later that day to confirm the order and they said it would ship by no later than Thursday. Thursday comes around and I didn't receive a shipping notification so I called again on Friday. I was told my order needed an approval from the manager because they could not find a shipping service and that they would call me back and asked for my phone number. I never received a callback so I kept calling them. It was impossible to get a hold of someone. It seems like it is a very small company and they do not always answer the phone. Since I could not get a hold of them, I also tried emailing them. No one ever replied back. Then hours later I receive an email stating my order was cancelled. I then tried calling again from my husband's phone because I had a feeling maybe my number had gotten blocked. Sure enough, when I called from a different number they answered right away! Customer service is rude and unprofessional! They claim to offer "free shipping". However, I am thinking that if they can't get a good deal on shipping they will cancel the order, which is what they did to me! They shouldn't take people's money before actually shipping the item! They took my money right away before they were completely sure that they could ship it out. It was just a really bad experience and a waste of time! Customer service is non-existent. It was a nightmare dealing with this company. Do not purchase through them!

BEWARE OF THIS COMPANY - Ordered an "in stock" treadmill that was never delivered to my home. I cancelled the order and am being charged $400.00 for return & restock fees!
I placed an order for an "in stock" treadmill on 5/29/17 to arrive on 6/12/17. When the product did not arrive, I sent an email saying where is my product as no true shipping information was available. I received and email back stating it was on backorder. I received another email the next morning saying it would ship that same day, to arrive on 6/16/17. Still no shipping info was provided, it just said it was on its way. On 6/16, no delivery, 6/17 no delivery. Finally I cancelled my order. Shortly after the cancellation, I received a call saying the treadmill can be delivered the following week - I declined. Now I am being charged $400.00 for return delivery - for a product that never arrived at my home, and a restock fee. This is half of what the original price was the treadmill was. I was shocked at the shipping and restock fee for a product that I never received in the first place. The item was not in stock as advertised, nor was the shipping information true.

First time ordering furniture from them on 10/14. They processed order and took money from bank account AND SENT EMAIL ON 10/15 SAYING THAT MY ORDER HAD SHIPPED only to notify me on 10/23 that it wasn't in stock after all. SO APPARENTLY THEY ARE LIARS TOO! HOW THE HELLLL YOU DON'T KNOW THE DIFFERENCE WHETHER OR NOT SOMETHING HAS SHIPPED AND SOMETHING IS NOT IN STOCK? FURTHER, WITH ALL THE INVENTORY SOFTWARE THESE DAYS, HOW DO YOU NOT KNOW WHAT IS IN STOCK OR NOT! First time ordering from them AND DEFINITELY THE LAST!

We ordered a desk online from Walmart on January 3, and OJ Commerce was the "partner" who would be fulfilling the order. First of all, they said the delivery window was between January 19 and January 25, which is ridiculous, but ok. By January 23, the order status on their website still said "processing" and not "shipped," which was alarming, so I emailed them to see what was going on. When they emailed me back the next day, they said I wasn't going to be getting the desk, and did I want to wait until late February for it? Um, no. I asked for my money back. They sent me an email saying they would do that. Then this morning, they sent me an email saying they were not going to do that. If I wanted my money, I could get it from Walmart. Luckily, Walmart did refund my money, but had I read all of these reviews about this company prior to ordering the desk from them, I would have never done it. Walmart is doing themselves no favors by partnering with scam artists. If I could give zero stars, I would.

OJCommerce was a company I purchased a Defective Sofa from and it's been a nightmare ever since
My BadI should've dod my homework not every company is going to be committed to their customers sent sofa back and yet haven't received my refund
Contact bbb they have not responded
Call federal trade commissioner today hoping that I get my 408. Dollars soon Almost a month waiting SMH
I don't like the customer Service they lie for gain!

I recently ordered a nightstand from them and it came damaged! I contacted them and at first they said they would send me a replacement then days later they emailed me saying that they would give me partial credit of $26.40 to keep the item as is AND THATS NOT EVEN HALF OF WHAT I PAID FOR THE NIGHTSTAND! I don't care what it takes, I will get my money back from these folks and they will NEVER get my business again! WHEREVER YOU ORDER FROM AND YOU SEE OJCOMMERCE AS THE SELLER, DO NOT BUY IT! They are full of $#*!, literally!

Do not buy from this company! They are truly a nightmare to deal with. Through Amazon I bought a sofa from them. I thought Amazons return policies would be in affect. The sofa I received was damaged. The Fed Ex Freight driver advised me not to accept it, and further he told me they should not deliver upholstered sofas because they usually damage them. I asked for a replacement to be sent to me immediately as I was leaving this home for a while. OJ Commerce said they had to investigate. A new sofa was not timely sent. I tried and tried to cancel the order as I would not be home to accept it. Every cancellation attempt I made went ignored. I asked Amazon for help and their inquiries went ignored. Then I received a form email saying my delivery would take place on the 16th, when my guaranteed delivery was the 1st. I could not accept delivery. I was told I would be charged a 30% restocking fee plus had to pay for all the shipping. Why Amazon, such a great company, would chose to have a relationship with this company is beyond my understanding! Stay away... I am out $400 all because the sofa I ordered was damaged.

I purchased some blinds from Walmart and when I went to Walmart to return them because they were the wrong size, I was told that because they were shipped from a "Marketplace" partner of Walmart's, I needed to deal with the vendor directly. I called OJCommerce and received an email telling me I could return the item to OJCommerce; however, they would deduct a 30% restocking fee AND I had to pay the return shipping. I assumed that because I ordered from the Walmart website, I could return to Walmart and be subjected to the return policy that I was used to when dealing with Walmart. Had I been notified before ordering the product of the disclaimer that there would be a 30% restocking fee and that I had to deal directly with the third party vendor, I never would have placed the order. I currently have escalated this matter to Walmart management and sincerely hope they do the right thing and refund me my full amount or I will boycott Walmart as well as OJ Commerce in the future.