Debbie D.

I ordered a Bulls baby robe on May 13,2018. It never made it to my house. It was "damaged during shipping", so was returned to sender by the mail carrier. Shipping tracker told me it was received by the sender on May 24,2018 - I still do not have a refund for this item. It has been over a month, all emails are automated saying my refund will be posted in 2 - 7 business days. On June 22 I called and heard "oh the funniest thing, your refund was posted last night at 7:25PM" about the time they responded to my third email asking where my refund was. There is still no refund on my card - I do NOT recommend this company. I ordered this same item from Etsy and it was here in two days. Nba store and Fanatics Retail Group have been a nightmare to deal with.

BEWARE OF THIS COMPANY - Ordered an "in stock" treadmill that was never delivered to my home. I cancelled the order and am being charged $400.00 for return & restock fees!
I placed an order for an "in stock" treadmill on 5/29/17 to arrive on 6/12/17. When the product did not arrive, I sent an email saying where is my product as no true shipping information was available. I received and email back stating it was on backorder. I received another email the next morning saying it would ship that same day, to arrive on 6/16/17. Still no shipping info was provided, it just said it was on its way. On 6/16, no delivery, 6/17 no delivery. Finally I cancelled my order. Shortly after the cancellation, I received a call saying the treadmill can be delivered the following week - I declined. Now I am being charged $400.00 for return delivery - for a product that never arrived at my home, and a restock fee. This is half of what the original price was the treadmill was. I was shocked at the shipping and restock fee for a product that I never received in the first place. The item was not in stock as advertised, nor was the shipping information true.