Oak furnitureland UK

I cannot tell you how bad Oak Furnitureland are. A complete disaster of a company - their only skill seems to be turning a disaster into a catastrophe.

Order confirmed for 7pm to 10pm. Not a great slot but once we received the text confirmation we had our old furniture removed in the morning. 10pm comes and goes - no delivery, no call, no email... nothing.

8.30 the next morning - a call with an apology that the driver ran out of hours and sorry we didn't get called. Now, at this point, any reasonable person would expect them to say the delivery is first for the next day... nope Oak Furnitureland say the next available slot is over a week away... wait, what! Our furniture is literally loaded onto one of your vans now... and we have thrown away our old furniture.

As part of trying to fix this problem, they then tell us the new date a week later is overbooked and the next new date is 2 weeks away... who is running this company...

A complete joke - please think twice before giving your hard earned money to these people.

My mum who is 82 with rheumatoid arthritis purchased a sofa and chair both recliners she was told the delivery men would put the backs on but would not do the electrics so the sales man said he would come and do it as he passes on his way home. Suite arrived the delivery men dumped it in her front room and said goodbye she said they got to put it together they said no so mum said then take it back as she cannot put it together and unpack it then move it into position, she called the sales man surprise surprise he was not there. Delivery men did it for her out of the kindness of their hearts. Next day sales man phoned mum and said he told her she had to unpack it and put it together as if an 82 year old with arthritis would buy a sofa she had to put together and move into place the sales man was only interested in the sale because when he said they couldn't do the electric which involved plugging it in she said she couldn't buy it then as she on her own that's when he offered to do it for her shame on you oak furniture land

Having ordered 3 items, sideboard, book case and a dresser totalling £1,400.00 from the Rivermead design. Items turned up after un-packing the items we realised the dresser had a split in 2 of the legs on one side about 12 inches long, also the door on the left hand side was hanging off and badly damaged. This was sent back and a replacement was ordered. Having inspected the replacement we realised there was a nasty, almost black piece of wood spliced into the leg and it curves off at the bottom (wish i could show the picture) having spoken to customer servics on at least 3 occassions i was told "what do you expect from
Furniture at this price" i was then told " if you want it perfect it would be bespoke" I couldn't believe what i was hearing. They will NOT replace the item. I am now going to trading standards to see where i stand legally. AVOID THIS SHAMBLES OF A COMPANY, SEARCH ELSEWHERE, I WILL BE FOR MY BEDROOM FURNITURE.

Half a wardrobe, broken side table and so far this has taken 6 months. Keep your money and go elsewhere.

The worst experience I've ever had. They just want to take the money and that's it.
I will never ever buy from this company.

Firstly contacting the insurance when a fault occurs is near impossible giving me the only option of calling sales, who suggest an email because they were receiving a high volume of calls, which for me rang alarm bells.
I purchase a kingsize mattress and wooden oak frame but after six months the material on the topper has stretched making the bed very uncomfortable.
Finally a man came to assess the problem and out right told me that his manger always classed this kind of problem as wear and tear. I couldn't believe what I had just heard. This is still an open case but in the meantime I have an awful night sleep. I will update this site with the final outcome, however I've found since then, wear and tear is a common word for them.
I gave one star purely because you can't by pass.
The receipt is in my husband's files but I will add when I update my review.
This is the update on the findings of my faulty not fit for purpose mattress. I have to sit propped up in bed and they have grabbed the opportunity to say this has caused the problem. They have stated in the report that he's put the topper back to shape which is a miracle when he only used his hands to see if the lump went and he left knowing it hadn't. The man from home serve told me that his manger always puts this down to wear and tear which rather upset me but since has denied the comment. He also made references to me been not pleasant so he had to leave. I was upset but he was already walking out of the door. There is many untruths in the report which I will happily challenge.
I have contacted my home insurance who informed me of my rights. I have now sent an email rejecting the decision also informing them of my view to take this issue further. I received a telephone call today 16/05/23 requesting I bring in my own choice of inspection but there is no guarantee another independent findings will be accepted.I have added more photographs to sure how the bed is sinking and the fact it has not been repaired.
Please be warned when purchasing the extra warranty, it's sold like gold but doesn't stand for nothing. What a shark of a company.

Yes, the photo below should have been a picture of our brand new 10-12 seater oak dining table and chairs, ordered early January. Oak Furnitureland emailed us on Saturday 5th March to confirm delivery for Monday 7th March, as agreed at time of purchase. Sunday we removed old table to make room for the new delivery. Received email early morning 7th March to contact Oak Furnitureland URGENTLY as there was a problem with part of the order. We rang them URGENTLY ( as requested) and spent several hours waiting on the phone, No answer, tried to raise an online enquiry on their website, no good, it directed us back to the customer service line, yes the one they don't answer. Tried to ring again on Tuesday and today - no answer. I rang their Sales line this was answered almost immediately but they can't help with after sales! Clearly quick enough to answer the sales line as they are more interested in taking people's money than they are in honouring their contracts AND actually delivering the goods! So, here we are, no new table and chairs, no way of speaking to anyone, and now having to resort to using our 2 seater caravan table! Why is it our responsibility to contact them when the delivery THEY were responsible for did not happen? Why can't I speak to someone to find out what is happening? Absolutely appalling customer service! Now at the point that I want a full refund. I have no faith in this Company! Thankfully, we did not also buy the three piece we were also looking at or we would now be sat on the floor! I have written to their head office with a letter of complaint butI won't hold my breath in the hope of a quick response. So be aware their after sales service is atrocious. Now to battle, to try and retrieve our money as they have broken their contract with us.

We ordered a tv set, coffee table and glass cabinet on the 16th of October 2021 with the promise the delivery would arrive on the 7th of January 2022. This accumulate a price tag of approximately £1800. 1 week prior to delivery we received an email stating to delays in delivery an to rebook the delivery date. We booked for the 17th of Jan - again, we received an email 1 week beforehand claiming delivery delays and to re-book. We rebooked for 24th of Jan, and again just received the exact same email with the only available delivery date to be on the 23rd of Feb. Upon phoning the oak furniture land team, I as informed by an automated machine I was 22 in the queue! I want a refund now as I am sick of waiting but they force you to wait hours on the end of phone - I have a job and family to look after - waiting 3 hours with no answer is unacceptable! 3 things wrong with their service here: 1) we have paid for a product up to 3 months in advance, they have our money in their pockets to do what they like with it yet no product for show. 2) There is no email contact on the contact page to file complaints other than via the post or phone which takes massive delay 3) Surely holding money without any product should be mitigated as credit/interest/compensation. I would like a refund as soon as possible with no cancellation fees, this has been a very poor service from oak furniture land, considering the amount of money we have paid!

Terrible furniture and terrible customer service. First dresser i ordered half the order was missing as they delivered the top part but not the bottom piece. As a good will they gave me a lamp but on delivery it was damaged and i had a complete nightmare trying to get that replaced. When i finally received the rest of the dresser it was damaged and it had a screw that had been screwed in underneath but they had actually come straight through the unit, which resulted in slit finger and 3 stitches as the screw was inside the unit and was discovered upon cleaning the unit. I again had a nightmare trying to get through to customer services to get the unit replaced. They don't respond to emails, so don't waste your time emailing them. The whole experience of purchasing furniture from them was very unpleasant and so far i have purchased both a dresser and a seperate sideboard and all the pierces have some form of damage to them. I can honestly say that i will never purchase another item from them as the quality of the furniture i received was terrible and their customer service was worse than the quality of their furniture. All i received from them for all the stress they caused and time off work was a sorry, so i'm now in the process of taking legal advice due to my injury. All i can say is there lucky it was me who injured myself and not one of my children because how on earth does a unit that has a sharp screw sticking out of it pass quality control and end up with the end user... disgraceful. After reading several other negative reviews it seems that the pattern is the same... damaged furniture, damaged replacement furniture, zero response to emails, terrible customer service... karma will be when this store goes into administration!

Waited 3 months for delivery for my items from the HOVE range. Delivery guys were great, took products to the room specified.
Opened head and foot board to find that the paint job on the foot board was shoddy at best and the head board was broken. Looked as if someone had kicked it in before putting it in the box. On top of this, the head board was also poorly painted and dowels could be clearly seen as it was not put together correctly and they had tried to paint over it.

Called customer service the same day, was told to sleep in the bed anyway until a replacement could be sent (in 3 months), had to inform them that this is a HEALTH AND SAFETY RISK. Had to ask to have the broken items collected and was initially only offered £45.00 refund for the inconvenience of having a broken bed delivered and having to sleep on the floor for the next 3 months. After waiting a further 15 mins, was then informed that they would be able to offer a £50 refund.

Also ordered 2 blanket boxes, have only opened one so far. Packaging is not easy to put back in the box or take it out. Tipped it on to mattress to make sure nothing would be damaged (even though was still in packaging). Found scuff marks in the paint work, dents in the wood work and had a poor paint job.
Not looking forward to taking the other blanket box out of the box at the risk of further disappointment.

If the wait and the broken items (which are apparently quality controlled) were anything to go by I shouldn't have been surprised with the customer service, but it was truly SHOCKING to be told to sleep in a defective and broken bed especially after sending through the images of it.

The level of incompetence and lack of empathy is astounding.

Within months colour coming off, seats going saggy, arm soggy. Terrible quality. Cust services none existent

Delivery men left wardrobe outside my front door, when I'd paid £49.99 for specialist delivery inside property.
Barely looked at door ( didn't measure) said door would not go back far enough to get box in.
Told my husband to unpack & build outside, "it would be easier" ( for them) -they disappeared quickly.
We live in a flat and they had to use a lift, (we'd measured lift and door) don't think they were happy.
Small walkway outside, people have to use it to get downstairs.
They did not even try to take some of the cardboard off to help.
My husband is 64 with illness -arthritis, spine curved, neck bone fused can't move neck, he looks ill.
Took the pair of us an hour to tear off the cardboard and polystyrene ( throwing bits in our bathroom) then trying to take the weight together to get inside. The wardrobe comes in two parts, ( drawer base separate) be aware. Drawer packed inside the main wardrobe. This makes it extra heavy.
Had to leave it until next day to try and put two pieces together. Lifting main part onto base was nearly impossible, I wasn't strong enough and nearly let it slide down on onto his head. Sounds comical but we weren't laughing and were wrecked.
Customer service only offered to refund part of delivery price to take it down to a doorstep delivery. Told me refund would take 10-14 days. I complained.
There was an apology but no empathy.
Sent email of complaint, no response.
They sent generic email, saying refund would now be 3-5 working days, no mention of complaint.
Never wrote a bad review before but wanted to warn people.
£50 is a lot of money for a specialist delivery. £9.99 is still a lot when they have to deliver your purchase anyway.
Seems like unless you live in a bungalow with your bedroom right by the front door and the item isn't heavy you'll be okay. I'll buy elsewhere in future.

I don't often leave reviews but felt I had to on this occasion just to highlight the extremely poor work quality of the furniture we ordered which has so far been replaced 3 times (still unresolved) and the poor customer service received.

To keep this brief we ordered over £2000 worth of units 7 pieces in total St Ives range, several needed replacing on arrival due to very poor quality these are heavy large units - the door knobs had been moved position re drilled and then filled poorly sunk holes, large damage / splits in the cabinets, paint drops over the shelves, bowed doors, bowed shelves, missing paint patches to name a few. Photo's were sent to customer service and replaced units were arranged with a 3 week wait time (the other units had to be repaired via their homeserve company). These replacement units arrived damaged again major splits on the wood panels and same poor finishes.

3rd replacement was promised to be quality checked prior to delivery, I would have thought after the issues we received the units would have been quality checked prior to replacement, unfortunately the quality checked units were also faulty.

We are expecting the 4th delivery Friday which is a white gloved service, we are just very disappointed and did not expect such a poor experience with Oak Furnitureland, the inconvenience of waiting in each time for deliveries, the amount of packaging which you are expected to remove and dispose of yourself, 3 trips to the skip so far and units not worth filling up and using as you know it will all need emptying to be replaced again, and all the time on the phone, email sending photo's etc.

We purchased a desk from them at the rugby store, it got delivered one week later.
The delivery people tried to take it upstairs after making me sign a waver for any damaged caused. They got it to the top were a turn was required but they did not attempt just bought it down and said it wont fit.
Now the real problems started I contacted the customer service department and talked to Alex. He stated that he needed my signature proof but can't get it till Monday, we discussed a good will gesture of £30 to £50 and he would contact me on Monday afternoon. ( DID NOT Happen)
I called back and a different person got involved Amanda told me that Alex had not got back to me because he though I should get more. I asked to talked to a manager and was told that one would phone me back (DID NOT HAPPEN)
I called back and Amanda said she would deal with it (NO response).
I called back and another person got involved (Tia) although she was helpful and talked to her manager and was told give him £30 (insult).
I asked them to listen to the calls which they claim the did but there version doesn't agree with my recordings. They then tell me I have to apply for the recordings which I did only to be told I might get them in 30 days but if they want to it can be longer.
THIS COMPANY IS ONLY INTRESTED IN CASH AND NOT CUSTOMER SERVICE.