Christine C.

I have already made a comment regarding Aviva who is dealing with my insurance claim. I have been robbed twice because I have lost everything when my home was robbed of jewelry clothes and cleaning products. I'm only claiming however for the jewelry but they have cut the cost of my claim because who ever has stolen from have just picked up everything including my documents. I feel physically attacked by someone who cared for me and now my insurance.
I received a further update from Aviva this morning which I will copy and let everyone read and show how much they are prolonging the claim and in turn causing further anxiety to myself.

Firstly contacting the insurance when a fault occurs is near impossible giving me the only option of calling sales, who suggest an email because they were receiving a high volume of calls, which for me rang alarm bells.
I purchase a kingsize mattress and wooden oak frame but after six months the material on the topper has stretched making the bed very uncomfortable.
Finally a man came to assess the problem and out right told me that his manger always classed this kind of problem as wear and tear. I couldn't believe what I had just heard. This is still an open case but in the meantime I have an awful night sleep. I will update this site with the final outcome, however I've found since then, wear and tear is a common word for them.
I gave one star purely because you can't by pass.
The receipt is in my husband's files but I will add when I update my review.
This is the update on the findings of my faulty not fit for purpose mattress. I have to sit propped up in bed and they have grabbed the opportunity to say this has caused the problem. They have stated in the report that he's put the topper back to shape which is a miracle when he only used his hands to see if the lump went and he left knowing it hadn't. The man from home serve told me that his manger always puts this down to wear and tear which rather upset me but since has denied the comment. He also made references to me been not pleasant so he had to leave. I was upset but he was already walking out of the door. There is many untruths in the report which I will happily challenge.
I have contacted my home insurance who informed me of my rights. I have now sent an email rejecting the decision also informing them of my view to take this issue further. I received a telephone call today 16/05/23 requesting I bring in my own choice of inspection but there is no guarantee another independent findings will be accepted.I have added more photographs to sure how the bed is sinking and the fact it has not been repaired.
Please be warned when purchasing the extra warranty, it's sold like gold but doesn't stand for nothing. What a shark of a company.