William S.

We purchased a desk from them at the rugby store, it got delivered one week later.
The delivery people tried to take it upstairs after making me sign a waver for any damaged caused. They got it to the top were a turn was required but they did not attempt just bought it down and said it wont fit.
Now the real problems started I contacted the customer service department and talked to Alex. He stated that he needed my signature proof but can't get it till Monday, we discussed a good will gesture of £30 to £50 and he would contact me on Monday afternoon. ( DID NOT Happen)
I called back and a different person got involved Amanda told me that Alex had not got back to me because he though I should get more. I asked to talked to a manager and was told that one would phone me back (DID NOT HAPPEN)
I called back and Amanda said she would deal with it (NO response).
I called back and another person got involved (Tia) although she was helpful and talked to her manager and was told give him £30 (insult).
I asked them to listen to the calls which they claim the did but there version doesn't agree with my recordings. They then tell me I have to apply for the recordings which I did only to be told I might get them in 30 days but if they want to it can be longer.
THIS COMPANY IS ONLY INTRESTED IN CASH AND NOT CUSTOMER SERVICE.

I chose Impra Gas as they gave a guaranty that they would price match any quote, this is also stated in there literature. Unfortunately I am still waiting after three months with no satisfaction in the wings.
I also had problems with the installation, they said it would take one day the first engineer although quite good he didn't have enough time as he had to travel home. I was told another engineer would come, this happened two days latter than promised, but I had to complete the electrical part of the installation.
They took a water sample which they said I would get the results (still waiting)
Their service from the office is abysmal and it is no wonder Lord Sugar drooped them. It now looks like I will have to take legal advice to get this sorted