• NZSale

NZSale

Overview

NZSale has a rating of 3.45 stars from 671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service in the sense of the word is woeful.
How would you rate NZSale?
Top Positive Review

“This site says NZSALES, not AUSSIESALES”

Michell P.
11/14/23

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Top Critical Review

“BUYER BEWARE!”

Jogita A.
1/4/24

I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.

Reviews (671)

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user shellyb142
1 review
0 helpful votes
March 8th, 2020

I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Shelly, thank you for your feedback. The terms and conditions have changed where the order should be $100.00 and above per location for the order to be entitled to the free shipping promotion.

Thumbnail of user lexid15
1 review
2 helpful votes
May 9th, 2020

I have been buying from NZ Sale for over 10 years but I don't buy from them as often now as it takes months (and yes I really do mean months) to receive the items. This is even before Covid 19.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Lexi, thank you for your review. We try our level best to get the items delivered on time and usually we are able to comply to them, however at rare occasions it gets delayed due to some uncontrollable fact. Please let me know the order number and I will check further for you.

Thumbnail of user azminab
1 review
8 helpful votes
December 27th, 2019

I have made many purchases on the site and there are some really good deals when you do your research.

It would be very helpful if there was a record or history of purchase with pictures and prices of the items purchased to refer to. They email you confirmation of your purchase and sometimes the picture and price are there and sometimes there is no information about what you purchased.

I like to look back on my purchases and how much I paid for items.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hello Azmina, thank you for writing to us. We love hearing on how we can improve our customer experience. I will forward your feedback to our team for their consideration. Have a great day!

Thumbnail of user kiranf
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I love bargain sites like this, but I'm also a savvy shopper, and this isn't where I want cheap low quality clothing with even less detail than it'd have on their own manufacturer's site. If things that won't have reviews are listed, then perhaps they should actually be described.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hello Kiran. We love hearing from Savvy shoppers, as they can really help us identify issues within our business. I was hoping that you might have an example of the situation you described, as I would love to look into this, and see what could be the cause of the discrepancy. Hopefully I will hear from you soon, so we can take a good look at some of the items you have referenced, and provide your feedback to our teams.

Thumbnail of user rachelh83
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I do enjoy the specials and seeing a large range of products that I wouldn't normally come across. It always seems like such a long time to wait between paying and anything turning up.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Rachel, we completely understand that sometimes it can take a while for your goodies to arrive. We search the globe for the best brands, at the best prices so sometimes it can take a little bit longer. We are always looking for ways to speed our order processing times to improve our customers shopping experience :) xx

Thumbnail of user angelinab10
1 review
0 helpful votes
December 20th, 2016
Verified purchase

HI, love your products and constant new products. Have joined your site recently and purchased quite a bit for a non online shopper :) Only downside is the long delivery times.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi there, Angelina. Its great to hear that you are enjoying our products! I will be sure to pass on your feedback regarding the delivery times. Cheers!

Thumbnail of user rosannel4
1 review
0 helpful votes
December 20th, 2016
Verified purchase

If it wasn't for the fact that I've had some great buys from this site, I wouldn't bother using it. You personally need to keep track of deliveries because it seems the warehouses can sometimes overlook your order. A few of my orders has been delayed 2 weeks from the estimated arrival date.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Good afternoon Rosanne. I we appreciate you providing your thoughts on our services, as it is essential for us to grow as a business. If you ever believe that our warehouse has overlooked your order, please give us a call on Weekdays at 04 974 7258, as this should never happen, and our lovely team would love to look into this for you. Cheers!

Thumbnail of user taniar4
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Mix of awesome and average shopping great range and great sales did have a parcel ho astray help desk sorted in end but communication with the help desk was lengthy but the sales are still tempting and I guess mail does go astray a concern that once leaves NZ sale delivery not guaranteed so would not now be spending large sums on an order that may or may not arrive

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Tania, Thanks for sharing your experiences please feel free to call the customer service line in future if you need assistance with any orders. Cheers

Thumbnail of user katrinap7
1 review
0 helpful votes
December 21st, 2016
Verified purchase

Transactions go through but takes a very long time for purchases to arrive, one never arrived and had no notification that it would not ever arrive as coming from countries that can not send products to N Z but credit to NZ sale they credited my account with no communication so had to work out for myself what the credit was for!

Thumbnail of user blakes33
Customer S. – NZSale Rep

Good afternoon, Katrina. Thank you for taking the time to highlight this situation to us. I would love to look into this further, and see if I can see where the communication breakdown you are reporting occurred. As such, I was hoping you could pass your order number on to us here, so we could begin reviewing this turn of events.

I am looking forward to hearing from you soon!

Thumbnail of user demiea
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Interesting sale, good prices but way too long to wait to get items. Would be nice to have better communication regarding dispatch times.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hello there Demie. We appreciate hearing from our customers, and we will be sure to pass your feedback down to our teams, as feedback such as yours is imperative to allow us to grow moving forward. If you ever have any confusion regarding this dispatch of some items, feel free to call us on 04 971 7258, weekdays, as our team would love to give you a hand.

Thumbnail of user avak4
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I love NZ Sale, the cheap finds you come accross are great although the shipping does take awhile.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Thanks for your feedback, Ava - we're always looking to improve our delivery times for our valued customers :) xx

Thumbnail of user johng418
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Generally good, however some of items ordered did not turn out to be the ones advertised which is very frustrating also to order and pay for a product then to be told it is not available is also annoying!
On the plus side you are great to deal with and have some great products for sale. Regards
John G

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi there, John. Thank you for taking the time out of your day to share your experiences with us, both positive and negative. If you ever receive an item you are not happy with, do not hesitate to reach out to us on 04 974 7258, Weekdays, as our friendly team will be there to help in any way they can. (:

Thumbnail of user debbief41
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

They try hard, and the service is great, but the quality of the goods is a bit hit & miss, one dress I bought fell apart after my daughter wore it once, another looked fine online but when it arrived I found that it had raincoat material for the skirt. Can take a long time for delivery. Returns are handled well.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Debbie, it's a shame to hear you've had a product or two that wasn't quite up to par. I'm glad to see you found our return process easy enough! :) xx

Thumbnail of user monicag29
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Ordered a pair of boots but was disappointed when order was refunded as the size was out of stock even though it was available to order on site. Happened again on same site when it was advertised and I put in another order for a different size. Finally on the third encounter, I managed to order another pair and hopefully this time the size is available.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Monica, we appreciate you taking the time to share your feedback. We completely understand the disappointment of missing out on an order - it definitely seems as though something has gone wrong with our inventory levels of this item. Should you have issues, please don't hesitate to reach our Member Relations Team on 04 974 7258. We're here to help :) xx

Thumbnail of user mikeo54
1 review
0 helpful votes
December 4th, 2016
Verified purchase

Great bargains are often could be found on the website, however sometimes shipping times disappoint, as to no updates of extended delivery dates for example.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Mike, Thanks for sharing your feedback. Cheers

Thumbnail of user laurieb48
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Nz Sale is a great site - only the items take ages to arrive and their response isnt the fastest. Prices vary, which can be frustrating - otherwise happy. I do look at the site everyday :)

Thumbnail of user blakes33
Customer S. – NZSale Rep

It’s great to hear from an everyday user, Laurie. It is nice to see that you have enjoyed most of our services! I will be sure to pass on your comments regarding the delivery times, and the price changes. If you ever need to get in touch with us urgently, feel free to give us a call on 04 974 7258. (:
Cheers.

Thumbnail of user bt55
1 review
0 helpful votes
December 20th, 2016
Verified purchase

The time frames from placing your order to receiving it can be lengthy. Can't complain when your saving a couple of bucks however if more care was taken when packaging for delivery to ensure beauty essentials weren't going to get damaged or leak it would be the whole experience that little bit more great.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Good afternoon, B T. Thank you for taking the time to tell us a little about your experience with us. I especially appreciate the insight regarding the beauty products, and would love if you could provide us with an example of when this occurred, so that we could ensure the relevant team and warehouses receive your feedback. (:

Thumbnail of user pennym27
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I've had mixed experiences, I have received some lovely, well packaged items and twice have received totally wrong items. In the wrong was a blue leather handbag I ordered came as a black pvc one and an iPad mini keyboard I ordered I received an iPad Air 2 thing for. I have yet to send that back. Sometimes things take a while to come. But when the right things have come I've been very happy with them.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Penny, Thank you for sharing your shopping experiences. We have a super easy return process should you wish to return the incorrectly received items. Cheers

Thumbnail of user emmag55
1 review
0 helpful votes
January 18th, 2021
Verified purchase

Slow on shipping should not have estimated delivery dates if they are not going to be meet. Had to wait an extra month for my item to arrive. But other than that there are great sales and lots of savings.

Thumbnail of user morgans48
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I love the products and the sales on your website. The only thing that bothers me is that it is very unclear as to when things will arrive. You say a certain amount of working days once posted, which is fair, but it could take months for it to arrive in stock. Thus gifts, even when bought a month and a half out from the proper date, arrive late. If you are just ordering for yourself and have the patience of a saint it's no worries. But if you have something special in mind as a gift for someone else or an occasion you're better off buying it at full retail price as who knows when it will actually show up.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Good afternoon, Morgan. Thank you for taking the time to post this review, and share both your positive and negative thoughts with us. While our delivery times are longer than most, this is one of the compromises that we have made to ensure that we can provide the lowest prices to our customers.

I am sorry to hear that your orders have been arriving so far outside of the estimated delivery time, and I was hoping you could provide me with the relevant order numbers, so I could look into this and provide your feedback to the relevant department.

I’m looking forward to hear from you, so we can investigate this matter. Cheers.

Thumbnail of user jow36
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I love nz sale the the time taken for most orders to arrive is frustrating

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hey Jo - thanks for taking the time to share your insight. We work hard to get our customer's their orders as soon as possible! :) xx

Thumbnail of user teresaw60
1 review
0 helpful votes
January 18th, 2021
Verified purchase

I have brought lots off nzsale. Most of the time I receive good quality, authentic bargains but every now and then I have had to wait a LONG time to receive below average goods.
I do recommend nzsale but be wary as there is the odd cheap crap. The old "you get what you pay for" rains true here.

Thumbnail of user mels133
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Products are promoted as a really good price, but you don'the actually save that much on them at all. Especially if you wait for sales to go on its cheaper to go to the store. Products take way to long to arrive, I wait months for some things. This makes me reluctant to buy.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Mel, we work hard with our suppliers to get the best prices available but appreciate your feedback on this. Xx

Thumbnail of user hanajanec
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I enjoy the different range of items for sale and are at great prices. When I do go to get things a lot of the time they are sold out- to be expected when the products are good prices- so that's not so bad. It's the time for delivery that really grinds my gears. Sometimes it can be up to 2 months wait- I do try to buy as much in advance (birthdays etc) but most of the time the delay in shipping has meant that the day has been and gone. This has now stopped me from buying so many gifts for others from the site as i can never guarantee when it will be delivered. If the delivery had better timing - I would be giving this a 100% thumbs up.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Hana-jane, thanks for your review! We understand It's hard to patiently wait for deliveries, the struggle is real! While you wait, did you know that we have a number of NZSALE outlets around both islands open most days, ready for you to shop till you drop? Our outlet locations are listed on our Facebook Page, so be sure to check it out! https://www.facebook.com/nzsale/

Thumbnail of user lindaw219
1 review
0 helpful votes
January 18th, 2021
Verified purchase

The only thing I could say about you people is how long it takes for the order to arrive from when you order the goods. Also the money comes straight out of my visa and I don't receive the goods until sometimes 2 months.

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From the business

Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%

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Thumbnail of user blakes33
Customer S.
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Typically does not respond to reviews

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