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Lucy L.

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Experience: Shopping

Member since March 2020

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1 Review by Lucy

Received a bottle of shampoo leaky + incorrect product. Want me to have 20% discount to keep it??? I disagree, then asked me to book a courier with their contracted courier, who never pickups. Then asked me to post at at my own cost, and redeem the cost as their voucher to shop from them again in 6 months?? Again, I refused. After that, they promised to contact their courier themselves, email after email, said they would follow up with the courier, now over 3 weeks, they started ignoring me. I am sure NZSALE don't believe there is a thing called LAW in NZ. Will try to use social media and organise as many purchasers as possible.
Customer S. – NZSale Rep
Hi L Lucy, thank you for rating us and I am sorry to hear the experience you had with us pertaining to your order. We would love to get this investigated for you, please provide us with the order number. Looking forward to your reply.

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