• NZSale

NZSale

Overview

NZSale has a rating of 3.78 stars from 670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service in the sense of the word is woeful.
How would you rate NZSale?
Top Positive Review

“This site says NZSALES, not AUSSIESALES”

Michell P.
11/14/23

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Top Critical Review

“Sizing is inaccurate”

Vanessa C.
8/30/23

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size. I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia! Not impressed and won't use nzsale again.

Reviews (670)

Rating

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user leeannd10
1 review
0 helpful votes
March 11th, 2020

Buyer protection - Commerce Commission will investigate yourr complaints so contact them!

NZ Sale have a responsibility to deliver on goods you purchase.

I read a lot of common themes happening here that need addressing further.

Don't delay but take action today! Your step forward may help another avoid the same mistake!

Commerce Commissioner NZ

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Leann, thank you for your review and I am very sorry for the experience. I would love to assist you with your query. Could you please let us know your issue and we will definitely look into the matter for you. Looking forward to your reply.

Thumbnail of user caroles160
4 reviews
1 helpful vote
April 8th, 2021

I have been buying from NZ Sale for years and on the whole I'm pleased with what I get. However my last order was for a rose coloured knitted cardigan boho style, looked fab in the photo. After paying on 3 March and waiting it arrived on 8 April from China. Open packet to find a baby pink ugly thing that looked like granny had knitted it! It was nothing like the photo but a cheap rip off copy. I did not expect this from NZ Sale and complained - they immediately refunded my money and said no need to return which makes me think they have had lots of complaints, but they are still selling this brand on the website. (The Knits Shop)

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Carole, thank you for your review and I am sorry that you are not happy with the item received. Please let me know the order number and I will check this further. Thank you

Thumbnail of user nicholar46
1 review
0 helpful votes
December 12th, 2021

I've been using nzsale for awhile. You do get some great deals but be careful ad there is also some s#*#... for example jewelery they claim is originally hundreds of dollars and sell it for next to nothing. Ive sent every bit of jewelery back as it's all been cheap and nasty quality
In the last 2 weeks I have ordered a bar leaner and 4 stools and a foot and calve massager. Both items were reasonably expensive, order accented and paid for only to find out days later, they can't fulfill my order. I don't believe they ever had the items to sell in the first place and I messaged and told them that.
Be prepare to have orders cancelled on you

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review Nichola and I am sorry that the order was canceled. Could you please let me know the order number you are referring to for me to check further?

Thumbnail of user adrianb67
1 review
11 helpful votes
March 11th, 2018

Ive spent about $2000 plus with NZ sale in the last three months and the time you have to wait for your goods is getting worse and worse. They give you an estimated delivery, im not sure why they do that because their dates are way off.Im still waiting for something i bought 2 months ago, still not arrived. There our pay system im not sure about that i seem to have paid for it before i get it because there shipping is so bad. There are many other sites can use with far quicker delivery times

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Adrian B, we appreciate your honest feedback here. We always work hard to minimize the time our customers have to wait for delivery, however in most instances working in the way we do is the only way to get the cheapest prices.
We are concerned to hear that you are yet to receive an order from two months ago and would ask you to please call us directly on 04 974 7258 so that we can investigate this and resolve the whereabouts of your order as quickly as we can. We look forward to hearing from you

Thumbnail of user nikkit26
1 review
5 helpful votes
September 7th, 2017

I have had orders unfulfilled, never delivered and cancelled. Have bought a great deal through NZ sale over the last few years, but recently they have become unreliable and it's just frustrating paying for things and never getting them. The latest issue was an order that was partly missing items, which they can't give me an explaination for and want to issue a refund voucher which is no use to me as I am leaving NZ in two weeks so any voucher used to buy further items will be too late... I have requested a refund for missing items to my credit card as stated in their own Terms and Conditions # 24, but keep getting told that I can have a voucher. $115 wasted with nothing to show for it. NEVER AGAIN and will advise others not to use this site anymore.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Nikki, thanks for your honest feedback and sharing your concerns on your recent NZSale experience. Allow me to take this opportunity to apologise and completely understand your disappointment and frustration that these things have been happening with your orders. Since this has happened more than once we would love the chance to get in touch with you and try and set things right. Can you please send through a message via Facebook or please do contact our Head Office on 04 974 7258 so that we can look into this further for you

Thumbnail of user granth32
2 reviews
0 helpful votes
December 20th, 2016
Verified purchase

Purchased products never showed up and I can't seem to get a refund from NZ Sale.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi there, Grant. I am truly sorry to hear about the turn of events you are reporting, and would very much like to get in touch with you regarding your order, and see if I can set things right. As such, I was hoping that you could provide me with your order number, so I could begin this process.

Thumbnail of user konradk5
2 reviews
1 helpful vote
May 19th, 2018

I just bought a blouse from NZ sale... arrived promptly, but dimensions are WAY off, its long enough to be an evening dress and the shoulder straps are in the wrong place, ill have to pay MORE MONEY to get a tailor to fix things

Cheaply and poorly made products made to rob people

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Konrad, if the item is not as we described please do reach out directly via your account and contact us or do call us directly on 04 974 7258 so that we can assist you with a manual return so that this can be returned to us.

Thumbnail of user donnaf53
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Poor communications with customers. When you state an or is going to take 14 -21 days, but takes longer, tell the customer, it's not hard.

Thumbnail of user kimh154
1 review
1 helpful vote
December 20th, 2016
Verified purchase

I ordered a product two months before I received it. I was showing 'in transit' for 4 weeks. When I made contact with NZ sale, every reply I got it was told we are investigating and I would hear back in 2-3 days. It took 3 weeks to get a proper answer. I wanted my money back but it was not granted. I was very disappointed and it has made me cautious about purchasing from NZ Sale again.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Good afternoon, Kim. Thank you for taking the time to provide this insight into your experience, especially as it sounds so out of the ordinary.

I was hoping that you would give me the opportunity to investigate this matter, see if I can discern what occurred while your order was in transit, and ensure that your feedback is directed properly. If you could kindly provide me with your order number, I should be able to begin this process. Many thanks.

Thumbnail of user jasond102
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Generally okay. One in three sales no stock. Our cards do not work with the website so have to use paypal instead.
Sometimes wait for goods far exceeds the target date for delivery, missing the birthday when should have been on time.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Jason, Thanks for sharing your feedback we're sorry you have experienced some unfulfilled orders. We are always striving to better our communication with our customers over delays Cheers

Thumbnail of user albertp34
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

More than three times my orders were either delayed for more than 30 days and/or cancelled because the supplier does not have the items I ordered. This should not happen or the buyer should have been advised that there will be delays even before the expected delivery date. Furthermore, if you can not meet your deadlines/obligations refund is necessary.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Albert, thank you for taking the time to review NZSALE. We appreciate your insight here and apologise for any inconvenience caused. We rely heavily on our suppliers to provide accurate inventory lists so that we can make sure our customers can receive their goodies. If you have any pending issues or concerns, our Member Relations Team can be reached on 04 974 7258 - we're here to help xx

Thumbnail of user campbellp1
1 review
0 helpful votes
December 19th, 2016
Verified purchase

I am impressed by the range and quality of lines on NZ Sale and have been able to purchase items which I had previously written off buying due to price. The only problem with the site is the extremely long delivery times and the highly inaccurate tracking. I've found a good rule of thumb is to add a week or two to the delivery estimate on the order list.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hello, Campbell. We really do appreciate the insight you have provided, and the time you took out of your day to post this here. If you ever feel that the tracking for your order is not accurate, feel free to give us a call on 04 974 7258, as our team would love to hear from you, and give you a hand! That is what we are here for (:

Thumbnail of user annemariem7
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Had offer of free postage with first order but was charged and when I asked was almost called a liar and made to prove the offer by sending copy of email advising free shipping, got a refund but no apology and very poor emails from people I dealt with, was not happy at all but hopefully service will improve

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Anne-Marie, thank you for taking the time to share your experience with NZSALE. I apologise that you felt our team was insinuating that you were not entitled to the free postage promotion, upon further investigation, it appears that there was an internal communication breakdown where our Member Relations Team was not notified of this new promotion. We would appreciate the opportunity to review the messages you have received so that we can further improve the quality of our responses. Could you please email me through any account, message or order details to blake@nzsale.co.nz for further review. Looking forward to hearing from you. Cheers, Blake.

Thumbnail of user naomib23
1 review
0 helpful votes
December 23rd, 2016
Verified purchase

Some of what I have ordered has arrived, but what I bought for my young son for Christmas has not. According to your website it sat in your warehouse since the end of November and wasn't sent until I questioned it last week. Very disappointed. Not sure I will use nz sale again.

Thumbnail of user juliae17
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Over 3 weeks and yet to receive item although it is expected to arrive today or tomorrow. Would be happier if I was informed of wait and didnt have to contact to enquire, and then a 2nd contact to follow up on where the item was. Happy with the speed of response from the contact us form on site. Would have given more stars if shipping times were provided or I was informed about unforseen delays.
Cheers.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Good afternoon, Julia. I am sorry to hear about the delays surrounding your order. I would love if you could provide your order number to us, as I would like to look into this order, the delays, and the visibility of the shipping times, as we do provide an estimate on the listing, so I would like to get some more information from you regarding this feedback.

I am looking forward to hear from you!

Thumbnail of user fionc
1 review
0 helpful votes
December 20th, 2016
Verified purchase

As I canny return items, I will not buy any clothes from NZsale again. Also, delivery of some items took a lot longer than estimated.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi There, Fion. While we do accept returns in almost all instances, you are only able to lodge them on your side for 3 weeks after dispatch. If you have any items that you are looking to return, fell free to give us a call on 04 974 7258, during business hours, as our team would be more than happy to give you a hand during this process.

Thumbnail of user leeannt1
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

The fun & convenience of online shopping is so much better when the delivery service is better & faster than its competitors - come on NZ Sale & get it together. You'll have happier customers; more repeat business & increase referrals.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hey Lee-Ann, we appreciate your honest feedback here. We're constantly working on ways to improve our delivery times to get our lovely customers their goodies even faster xx

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From the business

Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%

Company Representative

Thumbnail of user blakes33
Customer S.
Agent
Typically does not respond to reviews

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