I love this site it has everything can't tell you the last time I shopped at retail stores
Shopping is a breeze & fantastic to be able to track your parcel every step of the way!
Delivery times can sometimes be a pain, but often that is the price you pay for a bargain
Convinient, correct, helpfull if you need help to send something back, I am addicted to NZ sale Merry Chrismas and Happy New Year to you all in NZ sale
Love nzsale and all the products you can get for a good price. I'm addicted to nzsale
I am very pleased with the products that I ordered. They are genuine and excellent in quality.
I look pretty much most days at the site. I have often picked up really great bargains.
Great variety of products, but a bit slow delivery.
Great deals at the NZSale shops, thank you
The interactive App makes it easy to pay & track your orders. Would highly recommend to others.
Good products and easy to shop the only drawback is the delivery can be a bit long
Very good online site. I will continue to shop from nz sale as their price is good.
This is the best way to shop i have got alot of things from this site and it has been great.
I bought a $35 piece of artwork from NZSale on Sep 3.
I received the wrong one on Sep 30 and contacted NZSale that same day. I said I was happy with either a replacement or refund.
After exchanging a few messages, I was told that NZSale could not provide a replacement and instead would send me a postage bag to return the item at their expense. They assured me that after receiving the package at their warehouse, they would issue a refund.
Almost a month later, this postage bag still had not arrived.
I messaged NZ Sale on Oct 31 and they replied on Nov 1 telling me to organise the return of the artwork directly with Castle Parcels myself.
After several emails back and forth with Castle Parcels, the local branch called me on Nov 12 and agreed to pick up the package the next day.
NZSale confirmed their receipt of the artwork on Nov 22 and gave me $35 store credit.
I messaged them that afternoon and asked for a refund instead. I also mentioned that the Consumer Guarantees Act 1993, Section 23.3, states "The obligation to refund cannot be satisfied by permitting the consumer to acquire goods from the supplier".
NZSale replied on Nov 23 with this message: "Based on your reason for return, you have not been eligible for a refund as per our Return Policy. Nevertheless, I'd be happy to assist you with a refund in this instance as an exception as I can see you are a valuable customer of ours."
I responded by quoting Section 2 of NZSale's Return Policy: "If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law". I referred once again to the Consumer Guarantees Act 1993 as well as the Fair Trading Act 1986, and mentioned that my next point of contact would be the Commerce Commission if a refund did not occur.
I received an email from PayPal on Nov 27 saying that a refund of $35 had been actioned. This appeared in my bank account the next day.
NZSale replied to my last message on Nov 28. They said they were "extremely sorry" and "will speak with the warehouse team to find out if this is a genuine mistake".
All in all, my experience with NZSale has been arduous and frustrating. It took two months from the date I received the wrong item to finally get a refund.
NZSale's message sent Nov 23, which called me a "valuable customer" and implied providing a refund was a generous offer beyond their legal obligations, was simply insulting. It should not have required reference to trading legislation and mention of contacting the Commerce Commission for NZSale to finally acknowledge their error and credit a refund.
I never intend to shop with NZSale again and I recommend nobody else does. It just is not worth the risk given the many other websites available, such as AliExpress, for cheap clothing and other products.
Heaps to choose from. Quality stuff and a great bargain. Also easy to trace your order.
It's easy to shop when I feel like, without any hassle. Returns are simple to manage.
Professional service goods arrived on time and good as described and shown in photos, very happy.
Excellent -lots of variety and great bargains, good site for xmas shopping for all the family.
I have bought just a few articles on NZ Sale and everyone has been easy and the service excellent.
I always recieve a prompt reply to any queries. Solutions are subsequently found in a quick manner.
Overview
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rory, I apologise for the delayed reply. I am sorry to hear about your experience with our team. We do not have a free postage bag. I am sorry for the misinformation. In the event that an item arrives incorrect, we'd be able to organize for the item to be picked up at our cost and we would issue you with a refund. I am sorry that you had been provided with a credit as opposed to a refund once it had been returned. I'd send this feedback to our team to ensure these are not repeated and I am sorry that we have lost you. Please do let me know if there is anything we can do.