Failed to provide a refund when item was out of stock - provided a store credit instead (with a 6 month expiry deadline)
Received an email a month after purchasing items online to inform me that one item was out of stock and wasn't included in the dispatch. So they had effectively failed to manage their stock, and did not inform the purchaser of this at the time of sale. Also no offer to rectify or send the item once it becomes available.
They provided me with store credit for this (instead of a refund), stating that a part of the sale was composed of a voucher. This is despite the much larger proportion of the sale being topped up with my own money. I asked for a refund on part of the money I put towards the sale and they declined my request.
So as a consumer I'm now stuck with more store credit with a 6 month expiry, even though I don't intend to buy from them again, and I also didn't receive the item I spent time purchasing and waiting for, at no fault of my own. I'm also stuck spending more precious time just trying to get my own money back from them for an item I never received.
On the other hand, NZSale get people's money and no incentive to manage their stock better whatsoever.
I have been buying from NZsale for
Many years now. Clothing, toys, books and games for grandchildren. Have never been disappointed with service or products. Great team thankyiu
Thank you Kitty for your review and we are happy to know that you love our products and services. Have a good day
Thanks. Bought items, great communication informing me of the purchase and delivery status then happy with the items so excited seeing the children's faces.
I love how everything is so cheap! Reliable and cheap shipping! Does take a while but not complaining as they stick literally everything I love at super cheap prices! 10/10 recommend
My last purchase was good.
The only thing that annoyed me slightly was after I had made my purchase they added new styles to the sale which I may have preferred.
I order a G-Shock Watch from NZ Sale on 23/03/2019 the estimate delivery date of which was between 16/04/2019 to 21/04/2019. I patiently waited for the item to arrive, however it did not arrive till that date I contacted to know how long will it take form the estimated date, was informed to wait as it can take 5 to 7 working days after the estimated date... I again waited patiently... RECEIVED THE WATCH TODAY, HOWEVER ITS COMPLETELY DIFFERENT FROM THE WATCH I ORDERED THE DIAL OF THE WATCH IS NOTHING LIKE ITS SHOWN IN THE SITE... IT IS COMPLETE FALSE ADVERTISING... I WOULD LOVE TO POST THE PICTURE OF BOTH THE ITEMS (WHAT WAS ORDERED AND WHAT I RECEIVED)
Hi Abhi, thank you for taking the time to write your review and share your experience. I apologise for all the issues with the late dispatch of these G-Shock Watch. If the item is not as we described, please do reach out directly via your account and contact us or do call us directly on 04 974 7258 so that we can assist you further regarding this issue as soon as possible. Looking forward to hearing from you.
Good selection of quality products.
Great deals.
Had trouble adding items to cart, until I downloaded app.
I love to window shop with NZsale, I love the items, sometimes they dont have the sizes. Would love to see more local brands being sold & more free shipping. In NZ
How can they name their site NZSale when stock is processed in Shenzen and has been sitting 7 days at PB Transport still no idea when I will receive it! Getting pretty angry now!
Not Recommended!
Hello Tim, thank you for your message. We do have suppliers from various parts of the world and we do have offices in various countries. I am sorry that your order has been delayed. I apologise for the delay in the delivery of your order.
Enjoy online shopping, but hard to see the material and quality from the picture. Happy with most purchase, sometime disappointed with the quality when received.
It’s great to hear that you are happy with most of you purchases, Sandy! If you are ever unsure about the quality of a product, feel free to give us a call on 04 974 7258, as our team would be happy to look into the specifics of the product for you. (:
I'm very happy useing NZsale and i'll continue useing it the sales are great lots of choice from clothing to household goods to jewelry the site is easy to use which make shooping a breeze
Sometimes you fine an item that is a really good price. Only thing is that it can take a while for the arrival of the item. However good quality products.
Hi Donna! We do love hearing from our customers! Thanks for sharing this with us! (:
Nz sale is perfect for getting some great products at really good prices. Lots of variety. Whatever you are looking for you are bound to find it at nz sale.
I had ordered 3 products. 1 has arrived, 1 is showing in transit (but not received) - and one is showing as cancelled but I didn't cancel it
Not impressed
Hi Lisa, thank you for your review and I am sorry that the item you have ordered have not reached you yet. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.
Purchased several items near Christmas and received efficient and prompt service. The products were better than described and the prices were amazing.
I always get the parcel I buy, I love that I can track and follow its progress. And I love how they get back to you when you have a query regarding a package.
I have ordered alot of things in the past 2 months from nz sale and everything has been the correct size and colour that i ordered. So I'm very happy!
Love shopping with NZsale! Always great service and quality merchandise. Parcels arrive promptly. Like having Xmas on your doorstep every week! Highly recommend.
I purchase so much off here. Things you usually can't find in New Zealand. All of the different payment options makes this possible. Thanks for a great service <3
Thank you for your review and we are glad to know that you love our products and service. Happy shopping
Great bargains are often could be found on the website, however sometimes shipping times disappoint, as to no updates of extended delivery dates for example.
Hi Mike, Thanks for sharing your feedback. Cheers
Overview
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Louelle. Thank you for reaching out to us here and I must apologise for the late response. Please do allow me to explain on how we work. When you place an order with us, we generally do not have the stock in our warehouse. We will only receive the stock once the sale is completed.and if there's any discrepancy with the stock then an refund will be process. However, I'm sorry to see that the refund for this item was not refunded into you card and instead as Store Credit. I have just checked further into your account and I can see that the monies has now been credited into your credit card. Please do reach out to us if you need anything further.