My experience shopping with NZSale has been great. I have picked up some very good quality items and on the very few times I have had to return something there has never been a problem to do so.
I love the turnover of new product and the constant new sales. The range from fashion to home/living/sports/beauty is incredible- I have no need to shop anywhere else! Since signing up to NZSALE every single thing I've brought this year has been from NZSALE I am totally NZSALE addicted!
I love shopping on nzsale im sure iv made more than 20 orders in the last few months I just cant help but buy when I see the discounts on here :) best place to start a shopping addiction haha
I have nothing but praise for the services and deals provided by NZSALE. Whether its provided the amazing bargains or handling exchanges, there has never been an issue.
NZ Sales has so much to choose from, and such amazing prices, it is hard to resist buying daily. It is like having your own shopping mall, in the comfort of your own home.
With the different purchases I have made with NZ Sale I have not only been pleased with the quality of the products purchased but I have found the delivery times to be reasonable as well. Thank you N Z Sale.
Very good. Customer service is great as are the products. It's great to be able to buy things that are not normally available in NZ, at great prices. Often things take a long time to arrive though.
Products are always top quality and delivery is usually pretty quick. When I had to change my postal address and couldn't work out how to add new address customer service were great and helpful
HI, love your products and constant new products. Have joined your site recently and purchased quite a bit for a non online shopper :) Only downside is the long delivery times.
This has been my first order with NZsale, there is a little delay with my order but customer service has informed me as to why. Love all the deals available
It has always been easy to shop with NZ Sale, and they always back up the service, so if there are any problems with the product delivered, help is never far away.
I have been buying from NZ Sale for over 10 years but I don't buy from them as often now as it takes months (and yes I really do mean months) to receive the items. This is even before Covid 19.
Hi Lexi, thank you for your review. We try our level best to get the items delivered on time and usually we are able to comply to them, however at rare occasions it gets delayed due to some uncontrollable fact. Please let me know the order number and I will check further for you.
I bought a cheap $9 shirt, and when it turned up it was better than I expected. It seemed really great quality! I'm so happy with my order and I will definitely buy off nz sale again and again!
Easy online shopping, but found that some products were out of stock a lot, and things didn't fit, but you get that sometimes with online shopping. Overall a good place to find bargains.
Hi Julie, Thank you for sharing your feedback. We have a super easy return system should you need to return any items that do not fit. Cheers
I love how many products you have available and how quickly new items come up on getting the first order placed you start wondering just how long you have to wait as it's just not clear
Hey Martin - we love that we can offer such a wide range of products! Delivery can generally take between 3 - 4 weeks, depending on where our suppliers are based :) xx
I ordered Tigi after party and headrush. These normally cost me around $40 each but I got them both for $38! I am looking forward to using NZSALE again.
Potential Small Claims Tribunal claim;
I initially purchased a dog bed which was too small, I sent it back and expected a refund. Instead you gave me a store credit.
I hate store credit because I'm then forced to purchase off people who clearly never intend to give refunds (as they should).
So to clear this store credit I purchased an item that required me to pay an extra $2. The PayPal checkout showed I needed to pay $2 and after I'd gone through the checkout you had actually charged me $8 which is close to fraud and theft.
I then phoned your store and the suggested the cancel the order and make a new order that used all the store credit.
I did this and ended up in the current situation where the item you sold me is not in stock and you are now ATTEMPTING TO GIVE ME A BLOODY STORE CREDIT!
I DEMAND A REFUND!
You have advertised and sold items which you don't have and now you are attempting to keep my money as store credit which expires!
I demand a refund
Hi James, thank you for sharing your recent experience with NZSale, if you receive an item as advertised, in a fine condition, free from defect or fault, as per our change of mind return policy, we will issue a store credit. As you have explained that the order was then unfulfilled and more investigation needs to be done. Please do reach out directly via your account and contact us so that our team can check into this for you and resolve this for you.
Separated packages took a long time to finish the order, but the result was generally great, 1 pair of the shoes was slightly tighter than the other pairs (though the same size).
Hi there, Wasim. We appreciate hearing honest reviews from our customers, and as such, I would like to thank you for the time you took to send this in to us.
If you ever have an issue, such as the one you have described with your shoes, feel free to give us a call on 04 974 7258, weekdays, as I am sure my team would be able to look into this, and see if there is anything at all we can do to help you out (:
I have found shopping to be very enjoyable and easy with nz. Sale, I do not have a lot of free time and it is too easy to get everything I need on this site.
I had questions about a watch I wanted to buy and the nzsale team were really helpful by getting in touch with the retailer and answering my questions promptly so I could go ahead with the purchase.
Overview
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Angelina. Its great to hear that you are enjoying our products! I will be sure to pass on your feedback regarding the delivery times. Cheers!