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Potential Small Claims Tribunal claim;
I initially purchased a dog bed which was too small, I sent it back and expected a refund. Instead you gave me a store credit.
I hate store credit because I'm then forced to purchase off people who clearly never intend to give refunds (as they should).
So to clear this store credit I purchased an item that required me to pay an extra $2. The PayPal checkout showed I needed to pay $2 and after I'd gone through the checkout you had actually charged me $8 which is close to fraud and theft.
I then phoned your store and the suggested the cancel the order and make a new order that used all the store credit.
I did this and ended up in the current situation where the item you sold me is not in stock and you are now ATTEMPTING TO GIVE ME A BLOODY STORE CREDIT!
I DEMAND A REFUND!
You have advertised and sold items which you don't have and now you are attempting to keep my money as store credit which expires!
I demand a refund
Hi James, thank you for sharing your recent experience with NZSale, if you receive an item as advertised, in a fine condition, free from defect or fault, as per our change of mind return policy, we will issue a store credit. As you have explained that the order was then unfulfilled and more investigation needs to be done. Please do reach out directly via your account and contact us so that our team can check into this for you and resolve this for you.
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Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!