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Failed to provide a refund when item was out of stock - provided a store credit instead (with a 6 month expiry deadline)
Received an email a month after purchasing items online to inform me that one item was out of stock and wasn't included in the dispatch. So they had effectively failed to manage their stock, and did not inform the purchaser of this at the time of sale. Also no offer to rectify or send the item once it becomes available.
They provided me with store credit for this (instead of a refund), stating that a part of the sale was composed of a voucher. This is despite the much larger proportion of the sale being topped up with my own money. I asked for a refund on part of the money I put towards the sale and they declined my request.
So as a consumer I'm now stuck with more store credit with a 6 month expiry, even though I don't intend to buy from them again, and I also didn't receive the item I spent time purchasing and waiting for, at no fault of my own. I'm also stuck spending more precious time just trying to get my own money back from them for an item I never received.
On the other hand, NZSale get people's money and no incentive to manage their stock better whatsoever.
Louelle B.'s review of NZSale earned a Very Helpful vote
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Empty.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hey Louelle. Thank you for reaching out to us here and I must apologise for the late response. Please do allow me to explain on how we work. When you place an order with us, we generally do not have the stock in our warehouse. We will only receive the stock once the sale is completed.and if there's any discrepancy with the stock then an refund will be process. However, I'm sorry to see that the refund for this item was not refunded into you card and instead as Store Credit. I have just checked further into your account and I can see that the monies has now been credited into your credit card. Please do reach out to us if you need anything further.