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1 Review by Louelle


Failed to provide a refund when item was out of stock - provided a store credit instead (with a 6 month expiry deadline)
Received an email a month after purchasing items online to inform me that one item was out of stock and wasn't included in the dispatch. So they had effectively failed to manage their stock, and did not inform the purchaser of this at the time of sale. Also no offer to rectify or send the item once it becomes available.

They provided me with store credit for this (instead of a refund), stating that a part of the sale was composed of a voucher. This is despite the much larger proportion of the sale being topped up with my own money. I asked for a refund on part of the money I put towards the sale and they declined my request.

So as a consumer I'm now stuck with more store credit with a 6 month expiry, even though I don't intend to buy from them again, and I also didn't receive the item I spent time purchasing and waiting for,at no fault of my own. I'm also stuck spending more precious time just trying to get my own money back from them for an item I never received.

On the other hand, NZSale get people's money and no incentive to manage their stock better whatsoever.

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