Northern Tool + Equipment

I was in the Northern tool and equipment store off Vance Jackson and 410 in San Antonio Texas. There were no sales people willing to help me buy a generator and a water pump. I needed help lifting and I had general questions about attachments. Nobody came after going to the front desk and asking for sales agent. A half an hour later still nobody showed up. All the while I was listening to a sales agent who stayed on the phone with a customer about a chainsaw, half an hour of listen to this discussion not even a "let me put you on hold, I'll be with you in just a second" explanation. I was going to spend $2400 on this equipment I walked out buying a $45 stepladder.! Northern just needs to shut its doors!

High prices for cheap Chinese quality. Grumpy staff. Policy that refuses returns of any engine-powered tool once gas and oil are added (which is crucial to knowing whether or not that engine will operate). Bought a gas-powered pressure washer there that was, without fail, the single worst product I every purchased and only after speaking with corporate officer could I get an equally crappy replacement. Will NEVER shop there again

Bought products from northern only because I was supposed to receive a gift card. Called after several months and they said they would send it again still nothing. I checked my email spam both times with no luck. Will never buy anything from them ever again. But hey good luck t everyone else

I went to the NT in Memphis, on Summer Ave. To shop for a floor fan. Leon assisted me in finding what I was looking for. He was very polite and helpful, even checking the online price which saved me $40 on my total cost. Because he went above and beyond in assisting me, I purchased a second unit that I had not planned on purchasing. I wish all stores had role models like Leon. Customer service is the backbone to any successful business. Please acknowledge his work ethics.

I wanted to cancel my order (online) and saw these reviews first. Honestly, these reviews scared me! Anyway, I called them and was on hold for about 2 minutes and was helped by Jordan. My order was 10 days old and said that they most likely can't cancel because it's too far into the process. But, she'd physically contact the shipping department and see what she could do and then email me back. I said okay, never thinking she'd actually email me back. Well, 2 hours later I received an email from her saying that she was able to get my order cancelled.

Jordan was very helpful and genuinely concerned. The shipping (to the store) does take forever and I chose that because of coupon. But I need my item now, which is the reason for the cancellation. Two thumbs up for NT!

After purchasing a generator in 2/1/2012 -- they have been charging $39.99 membership fee every year on 2/1. Finally discovered this 2018 on my credit card bill. I never asked for, authorized or requested a membership from this company. Nothing else was even purchased from the company since the original purchase.

One would describe this practice as dishonest, unscrupulous and fraudulent.

Avoid doing business with this company. They are not to be trusted.

Bought a new Milwaukee m18 impact driver, it was defective, brought it back for a quick exchange, they told me I'd have to take it to be fixed, so if you're a mechanic and depend on having tools, forget it, they could care less.
Won't be doing business with NT any longer, your piss poor customer service just cost you thousands.

I purchased one of their industrial wall mounted fans (16") less than 30 days before a sale that literally reduced the price by almost 50%. It went from $98 down to $53! So I called the store manager at their Jacksonville location. His name was Glenn.

I explained the situation and he was very curt with me. Basically, he said "Every company in America has the right to run their business as they see fit. We are a privately run company." Wow, Glenn. Relax. He went on to tell me that they do not honor a sale price if you've already purchased the item prior to the sale. So I asked even if it has been less than 30 days? He said that's correct.

So that's good for all of you to know. This is a privately owned company and they can do whatever they want. Just ask Glenn. So I will now go to a publically run company such as Home Depot or Lowes or Ace for my future tool needs. You might also want to do that, too.

I tried returning a raised galvanized steel flower bed. Was lied to by multiple people that i can't return any of them because 1 out of the items out of the entire order shipped. Till i took it all the way up the chain and am still sitting on a charge even after they got their product back. $#*! this company and their absolute predatory business tactic.

I had never shopped at Northern Tool despite their having come to my home city some time ago. I'm looking for a small power hoist for lifting the convertible hard top off of my Jeep. They show the 220/440 lb. cheap Chinese winch online for $94.99 but when I arrived at the store the price was $114.99. They refused to match the online price saying that the item number had changed. This was a complete waste of time. This cheap Chinese winch is literally sold under ten or more brand names online so I'm just buying the exact same winch from Amazon for $90. Don't waste your time with these folks.

After spending 5 weeks trying to fix a faulty starter button and failing at every turn, ordering the wrong part 3 different times. Then the repair staff said they didn't want to work on it anymore and they have returned it to me in pieces, charged me nearly 200 dollars in labor and gave me back a still not working generator that is in multiple pieces. When I advised them that I would file a grievance through my credit card company for their failures, they stated that they would not accept my credit card as a form of legal payment and are telling me that they will only accept cash.

Is this the type of business you really want to do business with? Stay away from them, they are cheats and have lied multiple times outright over the last 5 weeks.

Dishonest, incompetent and flat out thieves.

Consider yourself warned

We have internet ordered with Ship To Store twice now to get around the $70 delivery fee. Both times it took over a month (second order is still not filled). This last order I talked to their customer service to see how long it would take, they said it was in stock and quoted me 4-6 days. That was a month ago and it's still in the "In Transit" state. Suggested I should pay an additional $40/yr to become a preferred member to get faster free delivery to home next time. There will not be a next time.

This company is a nightmare to deal with from beginning to end! Took twice the amount of time to receive the items, then they had the wrong item recommended from their website. It has taken me numerous phone calls with a 40 minute wait each time, only to get run around. They want to charge me a restock fee and return shipping for an incorrect item shipped on their part! I am currently on hold now for 32 minutes for the second time today... figured I would write a review while waiting to help the next victim.

This happen several years back. Before they changed their name from Northern Hydraulics.
But it has been a thorn in my side ever since. Have not bought another thing there.
I bought one of their top of the line hot water pressure washers. Their brand. $2200. Total.
The very first time I tried to use it. All the fittings and joints leaked. Water came out every where. I called them, and took it to the repair shop that they told me too. When I went back to get it. They would not stand behind their guarantee. Said it was normal wear and tear. So I had to pay to have it fixed.
I had not even used it yet.

I ordered a Milwaukee item online on 8/1/2023 to be picked up in store. Northern tool charged my card, then sent me an email an hour and a half later stating they cannot sell this item. I called customer service to ask for a refund. They put me on a 10 minute hold, came back on and said they would have to convert my money paid for it into a gift card! I argued and got nowhere. I want to buy this item elsewhere, but I will be stuck with a gift card to Northern Tool instead! The item is still shown online and available for ordering even though I let them know. SCAM!

I have made two orders from Northern Tool and both have been a failure. On the first order for over $250, they didn't even ship the largest item, that was $200. It took several emails and requests for them to finally ship it. The second order that I made over 2 weeks ago, still says processing. I have emailed them and asked for an update.The reply I received told me to wait several more days for a follow-up, with no additional information. As far as I know I am not getting this item.
Please look online elsewhere if you are planning to buy anything from them. There are much better places to purchase from and better prices out there. Don't make the same mistake(s) I did.

Have a ******* watt generator control board burned up bought the best extended warranty they sell, they had it for repair for 3 months we need it for work. The extended warranty company is useless they just yell at you at what they wont do. The company can say parts on back order for a year if they want and your us a creek with out my ******* watt generator. Avoid this company at all cost on you will lose. Now I have to go buy another ******* watt $3000. 00 generator because Northern tool and the extended warranty department are all bunch of liars.