Northern Tool + Equipment

Needed repair for my generator
They would not answer phone call, kept hanging up phone I finally took it in.
They failed to repair the unit.
I fixed the problem after watching YouTube.
15 min repair job myself.
Extremely poor service

Bought a palm sander, used it 5 times and it stopped working. They said since I didn't have an extended warranty there was nothing they could. Do. I expect a product to be more durable. Never shop at Northern again. Their product are crap. Never had an issue with Home Depot or Lowes. Never again.

These guys are Crooks! Go ahead and order the deal of the day and you'll get an emailed response saying it'll be 3 to 5 business before it arrives at your local store, Then you'll get an email saying updated delivery date 15 to 20 business days. Then you call in and speak with someone and they tell you that your order has been canceled and you won't even receive an email informing you, Don't do business with Northern Tool, get your tools elsewhere and save a whole lot of headache!

I have a mower which has starting issues. They said they can fix it but they just doing nothing with no fixing on the starting issues, and said they will not return my mower back to me unless I pay the 60 dollars plus restocking fee. Very unprofessional! BE AWARE!

I had bought a Kerosene heater from Amazon but the actual seller was Northern tool as their 3rd party seller gimmick. After only 2 months the heater flashed a code E! And blew out a large plume of smoke. I contacted Northern tool immediately the next day to report the issue and to be told I would need to call the manufacture for service repairs, etc. Its just another way companies are trying to find ways of dodging customer repair or refund issues and hope if they make it difficult enough the customers wont even bother trying.

Bought a $4,000 tire machine and it's 2 year extended in house warranty. Broke down after 13 months. They could not find anyone to support or repair so they totally ignored me until I stopped complaining. Benpack stuff is junk. And so is everything else they sell and suck you into extended warranties that they don't support!

I ordered a product on the 13th one Sunday the 15 th I received a email it was shipped. When tracking the product it said only a label was made. I called today the 18th, the customer service representative told me it was in a phase either being put on a truck or sitting in a warehouse with others orders just sitting there. But she really didn't know and was making things up. Terrible customer service and she claimed this process is normal. I don't believe I will ever buy from this company again, regardless of the deals. The family owned business is to big for there britches

I purchased a welder November 15th with a latest delivery date of November 28th. Today is December 12 th and I still don't have the welder, I've called several times as well as emailed and all I get in response is it's shipped. No tracking number but it's on a truck to the store for pick up. I even tried to cancel it but I still have to wait until the welder show up or if it even show up. Seems like fraud activity

Do not order anything. Could take up to A month to get it they cant even track it and have know idea where it is 13 days and still waiting. Never again. If they don't have it go somewhere else don't order it unless you don't need it.

Northern tool store in Conyers. Asked employee about two lights for the garage. They were two different manufacturers of the same light and we were just asking which one was better because it was a pretty big difference in price. He responded that one of the manufacturers had one on sale, and that was all he knew. We asked him if there was someone in the store who might know anything about them. He answered for every employee in the store that no one in that store knew anything about those lights. This guy wanted us to LeAVE hIM ALONE! His cashier job was clearly interfering with his tik tokking!
He checked us out and before we were even out of the line, he was back on his phone playing his candy crush. Definitely sticking to Home Depot from now on. It's pretty amazing that he can speak for every single employee in the entire store. The laziness is astounding.

I had used Northern Tool for the 8 years in my pressure washing business. I had bought 15 machines and hoses from them. My go too machines were the 3600 psi and 3 gpm machine with a Honda engine and Cat pump. The new machines come with a Koehler engine. Their excuse is they cant get Honda engines. That is B.S. Simpson and DeWalt both offer Honda engines. They now give you crappy hose with the machine. Complete garbage. Also, their premium hose is now garbage. They are going right down the tubes.

The supervisors are horrible, the Shipping esti.ates are a joke at best. You guys wouldn't know your $#*! from your elbow, I'd invest in a sinking ship before I'd order from your $#*! show again. How do you have a deal with a delivery date shown and then have that fall apart? I'd shoot myself before even thinking about using your company again!

Husband ordered my a weed ship for Mother's Day. Today is May 22 and still no weed whip. They said they refunded us. They have not. Buyer Beware! Stay away if you value your money. We are still fighting to get ours back.

I ordered a 30 inch oscillating fan on 9/9/2022 and have called in 4 times due to no shipping info, was told had to wait a certain amount of time before they could reach out to the manufacturer. Called yesterday and rep got no response from manufacturer so then she mentioned that maybe the one they had in the warehouse could be used as replacement and she was going to look into it and get right back with me.
As you can tell by this review I never received said phone call. I called back today and got the rudest most belittling person ever and if he is your child you should be embarrassed! I asked about what the lady said yesterday and he barked "no way" with no explanation!
I will never use this company again unless said employee is gone!
My order number is ******* feel free to look it up and respond but i wont hold my breath!

Ordered a Power inlet Box and after 3 days delivery delay I called them. They said that the package was labeled but never went out the facility. Very big inconvenience as now I have to wait another week to get it delivered(hopefully). I am affected when my clients are affected and this is the case. Let's say that my first experience with Northern Tool was not a positive one.

They made a mistake and took $519.21 out of my account unauthorized and now I'm having trouble getting it back, stay far away from this horrible place, not even American made products, mine came from Canada

Thought I was getting a deal on a "clearance" drill press. Brought it home and found out it doesn't work. This is how Northern Tool gets rid of broken equipment, hoping people will just keep it and fix it themselves. Wasted half a day lugging it there and back from out of town. It was the only drill press on clearance, and just my luck it was the last one! I was such a sucker. Very manipulative. Do not trust Northern Tool