Northern Tool + Equipment

Placed an order for a set of power tools, got the order confirmation email and have waited a week and still haven't gotten another email to state that the item has shipped. Called customer service to only sit on hold for 30 minutes before a representative tells me "it should ship today" I asked how he knew that and all he could tell me is that "we're just behind on orders, it's processing and should be shipped out today" the item was supposed to arrive today and hasn't even shipped. If the company is behind and/or having delays they shouldn't guarantee 4-6 day shipping!

Do not shop with Northern Tool, especially any type or promotion. They'll send you the part you pay for then never send you & cancel the promotional item. Complete bait n' switch & false advertising. They will not send you any notification of this nor make it right (even though they have said promotional item in stock). Per their words "we have a right to make a mistake as a company" and that this happens all the time. Just in this particular case this same thing was done to thousands of customers with no resulution and most still waiting for something that will never come. Don't trust them!

Northern Tool has Mediclean in stock for $137.00 which is priced at 4 times the regular retail price found any place else. I called them and specifically asked if this price was for a case or a single bottle, and they confirmed it being for a single bottle. This country is scrambling for assistance and Northern Tool is seeing to it that the can screw over anybody for the sake of getting their money. I will NEVER do business with scum like Northern Tool. They get zero stars from me.

Very disappointed with the service we've experienced with this company.

This is our 2nd time ordering off of the website, both times paying the Express Air shipping (next day)
Their online confirmation gives the date of arrival, (this is the reason why we chose to order in the first place!)

We are affected when our clients are affected and this is the 2nd time late deliveries we paid for have happened.

As of now it has taken over 2 business days for the item to leave warehouse/store.

It's disheartening when you call the customer service line and you can't get a honest answer.
Every rep has a different answer and isn't concerned with the issue.

We were told conflicting information: it will ship out, it has shipped out, they don't know if they have it or FedEx has it, it's a constant run around.

I'm not sure why it's so hard to honor the shipping dates that the website provides.
And if those dates are incorrect, I would hope their website would be fixed to not miss lead future customers

If I could give a negative number I would. I ordered a roof cover for my Polaris EFI 570 Ranger and they sent me the roof for a 900. They admitted to their mistake in the order and yet charged me $50 dollars to send it back. I reordered the roof part again the zipper broke on the first day right after it was put on. I called them and told them about the zipper and they say I have to wait to see if they will give me a full refund! I would run away from this company and go somewhere else with a reputable business name, even if the cost is higher.

Like many of us did I ordered a CB from them that they had offered for $8. Having never heard of them let alone ordered from them I jumped at it thinking it could be a "Black Friday" type deal. Within 24hrs I was sent an email stating they could not fulfill the order come to find out it was a pricing error on their end. Not only am I disappointed that I won't be receiving the CB but they are still holding my money hostage... even after they contacted me with FB messages and I sent photos along with order number. Sad that a company can't stand by their pricing nor give people their money back.

Purchased a post hole auger back in November used once, still under warranty, went to the store for repair was asked to come back in one week to drop off, they were 3 weeks behind, if I come back in one week then you will be 4 weeks behind, manager Robert Bruch got snotty, made the statement"Ya'll got all the answers" talking about me/us the customer. He finally said you can leave it but we want look at it for 3 weeks. I ask for his managers number after hesitation he gave me a number scratched on one of his business cards. I AM DONE!

Bought a Item# ******* 8 gallon tank sprayer with one year extended warranty. The pump failed on second use. Called Northern Tool and was directed to their warranty service group Centricity (outsourced) which is not connected to Northern Tool. Was on hold for over 40 minutes on one call and over 30min on another call. Still no relief. Have called and emailed Northern several times with the same result - call Centricity. This was a $69 purchase and Northern Tool has ruined their business with me over a small thing that could have been resolved with a stroke of a key on their keyboard. I will purposefully avoid any dealing with Northern Tool or Centricity ever again. Better products are available at Harbor Freight. At least they take care of their customers!

My review is based on my first and last experience with Northern Tool. Please beware. They cancelled my order without notifying me that the card was denied. I called card customer service and it was never declined as Northern Tool and Equipment claimed. Now I have no product and I am left empty handed! Buyer beware.

Number #1 in business... make it easy for your customers to do business with you. NT goes out of their way to make things hard, especially if you order anything online. I spent over $1200 with NT in 2020 and never had a order go smoothly. Gift cards CAN NOT be used online to pick up orders in a local store... WTF? Two large items I ordered online were finally delivered over 60 days from order... 60 DAYS! Also, try to get the online price in your local store - disaster. Exception pricing sheets have to be filled out for EVERY ITEM that has a different sales price. This company deserves to be put down and all customers saved from having to deal with an F-rated company.

Purchased a air compressor for home use received a e-rebate 6/28/18 for $200.00 made 1 purchase, balance $163.00, went to local store 11/15/ to purchase item; told date on form 10/31/18 was a expiration date, no reference to what date is. Called customer service told date would be extended till 11/21/18 but store would haft to call to process. Returned 11/16/18 to complete purchase customer supervisor denied claim. Reason for delay in use wife sick for 3 months than passed. Order # was *******

I ordered a planar combo for $600 which was supposed to be delivered by this past Wednesday. When I called after 30 minutes of holding, they told me that it was back ordered for another month. I asked them to cancel my order and I was assured that they would. Two days later I get a call saying it's still on it's way. Wont get it for at least another week, and if I dont want it, I have to refuse delivery and lose 15% of my money to a restocking fee. I thought I was dealing with a reputable company but their customer service and attention to detail has been negligible. They couldn't even provide a tracking number for this order.

The bench arm shown was gray and the pictures hinted toward a gray -- I received it, and it was brown -- called to send back -- they said I had to pay shipping and a 15% restocking fee - They are still in the Stone Age. I will stick to companies that treat their customer right. Will Never buy from them again!