Northern Tool + Equipment

Purchased a new Honda motor it arrived with a broken engine switch. Not shipping damage as the box was in perfect shape. $9 part but cant get any help from Northern. I was disconnected twice after long phone wait times. Honda will not cover the part either as they said it was freight damage. I will never purchase from Northern again

Terrible company. Bought a wood chipper from NorthernTool through their amazon seller. Chipper arrived rusted like it had been sitting in storage forever. The chipper had many design flaws but would have cost me an arm and a leg to return due to it's size. The V Belt snapped on it, so I ordered a replacement. It's been a month since I ordered the V Belt. I contacted them to see what the ETA would be and was told that it is going to be another 5 months until they have another one available. Half a year? For a V Belt that is standard on your chipper line!? Absolutely unacceptable. They pay for review protection on amazon and don't allow criticism on their site. Over priced company. Do not buy from NorthernTool if you have standards.

Northern Tool deserves its lousy ratings. This company raises its prices just prior to their sales so you will still pay retail. Their sale is nothing but expiring coupons to use on future purchases to hook you in... They send a coupon after purchased items have shipped. Or days later... this allows them the opportunity to analyze what products you have been looking at or are saved in your cart. Prior to receiving your expiring coupon, the price on these items will increase a couple of bucks... so when you use your "coupon" you again will pay the retail price or more than the posted price just days earlier. NO WONDER THEY RECEIVE BAD REVIEWS. Crook mentality. Using your computer search agents you... Listed as a "Family business" like that means $#*!. They use a computer to monitor your shopping to maximize profits. POS - lousy company values.

I placed an order via Amazon which indicated freight by a trucking company but did not indicate I would have to remove a 240lb product myself off of the truck. I submitted email request for accommodation with a response to call and pay $85 to have truck with lift deliver it. My follow up email indicated I could not physically remove the item and further requested copy of the verbiage stipulated in the company's response. My response from them was the same (to pay $85 to have delivered). The unprofessional tone of their C/S email had me livid; so I called and waited 25 minutes to hang up because CS left me on hold. I emailed to cancel the order and refused delivery. They "strive" to make the customer happy yet treat customers in this manner. Ridiculous! Hope to prevent this from occurring to another consumer.

Bought and paid for a new tool box on a Sunday said they would hold until I could come with my pickup to get it, showed up following week and they said they sold it and have no more in stock other than the assembled floor model that was scratched, they ordered one and have no clue when it will arrive. Thinking best option is to get my money back and go to harbor freight.

Customer service was rude and inattentive. Instead of cancelling my order in a timely manner they ended up letting it ship. The whole experience demonstrated that customer service is poorly run and reflects poorly on the whole company.

Buy somewhere else... even if it's a few dollars more!

After years of shopping and saying no to their credit card scam, today I had time for it. I applied for their card after hearing their spill for it.
I am a business owner with multiple commercial accounts and 0 outstanding debt except what I incur from monthly operational expenses. A very high credit score as well.
Well, let me say that you can forget about being approved for the card. It's a scam to collect your personal information. Hopefully, a class action suit is in their future.

After trying to install a trailer help myself for the first time I find myself looking for a trailer hub at the northern tool store in cutler ridge fl and was helped by Mario who went above and beyond to make sure that we knew what we were doing and that l we found the right tool and gave us all the time that we needed to make sure we were clear and that we understood what we were doing Mario is a valuable asset to this corporation and I hope he is appreciated for doing what he does... definitely will be coming back to this store because of the experience Mario created for us. Great job northern tools on training and hiring Mario!
Thank you Mario!

Eduardo takes pride in his job. He knew exactly where everything was and advice on use of equipment. It's obvious he cares for good quality customer service. This occurred at the Goliad road location in San Antonio tx. Five star service

Rude workers (Alexandria) at the north midland, tx so. I'm a paying customer. There's no reason for the snotty attitude just cuz your pregnant and your hormones change. If you don't want to be there than leave!

As a first time purchaser I am disappointed with the way Northern Tool was indifferent to my problem.
I ordered Milwaukee M18 Fuel 1/2" impact driver set with two batteries, plastic sleeve and impact socket set. Purchase was made on Dec 2nd, they debited funds from my card on Dec 4th.
FedEx to date has not delivered my package, only solution Northern could advise was to continue waiting (already did so for a week plus).
PayPal dispute filed, if they cared about customer satisfaction they would have shipped a replacement order and put stop on the other one with FedEx.
Instead they would rather earn interest with my money and provide nothing for it.

They lost my future business period.

I ordered an aerator from Northern Tool that was supposed to arrive by Jun 6-9. It was delivered yesterday, July 13! Here's the best part, it was shipped on June 25. It took the trucking company YRC 2 and half weeks to deliver it. I called Northern Tool about 4 or 5 times. Customer service was very nice but incredibly ineffective. Didn't return a promised phone call once though. And lastly, I found the aerator on Amazon after the fact for $120.00 cheaper based on selling price and shipping cost. UGH! I won't ever buy from them again.

I was upset when Northern tool tried to charge me lift-gate service after I had purchased a $4K zero-turn riding lawn mower that advertised "free shipping to residential". Personally, I don't know anyone who happens to own a fork lift at their residence. Between fighting them to remove that charge and bird-dogging why my product arrived 3 weeks after their ETA, I spent over 5 hours on-hold on their customer service phone calls. For the "inconvenience" they caused me, they gave me a $100 gift card. While that may seem nice, it hardly covers the 5 hours of my time they wasted and the two times it costs to hire someone to mow my lawn. The lawn mower has a 60" cutting deck, so you would think Northern Tool would realize that my lawn is probably big enough that it costs well over $200, just once! I do not intend to buy from Northern Tool online again, unless their product is at least $500 cheaper than the closest competitor.