I was upset when Northern tool tried to charge me lift-gate service after I had purchased a $4K zero-turn riding lawn mower that advertised "free shipping to residential". Personally, I don't know anyone who happens to own a fork lift at their residence. Between fighting them to remove that charge and bird-dogging why my product arrived 3 weeks after their ETA, I spent over 5 hours on-hold on their customer service phone calls. For the "inconvenience" they caused me, they gave me a $100 gift card. While that may seem nice, it hardly covers the 5 hours of my time they wasted and the two times it costs to hire someone to mow my lawn. The lawn mower has a 60" cutting deck, so you would think Northern Tool would realize that my lawn is probably big enough that it costs well over $200, just once! I do not intend to buy from Northern Tool online again, unless their product is at least $500 cheaper than the closest competitor.
Hi Daniel. Thank you for taking the time to share your feedback and for choosing us for your window covering needs. We hope you love your products. If there is anything that I can do to turn your 3-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N