I would give them zero stars if it were possible.

In January, we ordered (2) Vestil 48in. Manual Carousel 2000lb. Capacity, Model# CA-48-2 from Northern Tool. They cost about $430 each and we were charged around $89 for shipping both. Because of supply chain issues, they didn't arrive until March. They were delivered without any type of packing other than some plastic wrap, and the driver stood them on end. We stored them that way, untouched in our garage, for about a month until we cleared room for their use.

One of them rotates OK (not great, but acceptable), the other does not. When we turn it in either direction, loaded or unloaded, it catches and stops.

We contacted Northern Tool about the problem, and a very friendly gentleman from customer service sounded like he would help. But a couple of days after our phone conversation, all we got was an impersonal email (without anyone's signature), that said that since the vendor, Vestil, had shipped the product directly, we would have to contact and deal with them ourselves.

We thought that was terrible customer service but we did that, and corresponded (by email) with Samantha Wise from Vestil. She asked that we describe the problem and send a video of how it functioned, which we did. Her response email said "We are not sure what has happened with the unit and has made the unit non-functional from the time it was shipped until now. I have been told I can offer you, as a one-time courtesy, a replacement at no additional cost for the carousel; freight would need to be prepaid and at no cost to Vestil Manufacturing." The shipping was estimated at close to $300!

We thought it was outrageous that, A) the cost to ship 2 of them to begin with was $89 but was now going to cost $300 to ship one, B) Vestil showed no interest whatsoever in trying to troubleshoot the problem, and C) Northern Tool, who we bought these from, would not deal with it themselves or at least pick up the shipping cost!

After several back and forths, Northern Tool customer service finally said they would pay for half the shipping (around $150 that we'd have to front) so we thought, do we risk an extra $150 to get another carousel that might be defective as well? As far as our experience was concerned, 50% of Vestil's products were defective.

The bottom line is that Northern Tool is the company we bought these from, and Northern Tool should be standing behind their products. We've wasted a lot of time dealing with this, and can't use half of what we ordered. We will NEVER order anything from Northern Tool again!

Hello guys just wanted to let y'all know that the Northern Tool + Equipment by military highway is one racist places I been there, It started out of today July 04,2022 me and my parents went to shop for some tools that we needed and my dad was looking at a drill that he wanted so I went to the front to ask for some help and one of the workers was standing in the front and I kindly ask him for some help and he look like he had a attitude and he was like he we go what do you need so I ask him that we needed a drill so he came and gave it to us so we continue looking around then we was going to pay, last time we went there they told me that if we enter our phone numbers we will get point and soon on we will be able to use them or they will send us a $25 gift card so when we was going to pay I ask one of the workers that is a cashier and he told me no we don't that who ever told you is lying to you so I said okay fine. Then after that when he Scan put stuff we was waiting for the worker to ask us about the warranty of the drill and he didn't told us nothing then my dad speak to me in Spanish does it have warranty and then the men was making a face when he heard us speaking in Spanish so then I said yes we speaking Spanish and I know how to speak in English too you got a problem. Then when he gave us out receipt then we was waiting for a bag and I ask him if we could have a bag then he told us sorry we out of bag then I turn to my left and saw a full stack of bag and didn't say nothing and just walk my way back home. Today is 4 of July and I really didn't wanted to say nothing because I wanted to have fun but just letting y'all know that one racist store I have seen and be carefully if you speak different language! If y'all wanted to know the address just in case 1120 N Military Hwy, Norfolk, VA *******

Buyer's be aware this company is a joke. We were purchasing a garage in a box. Ordered it o 7/11/20 after they took the money they emailed me letting me know it's on back order and it would be back in on 28 or29. Then I got an email saying it would be delivered on7/31/20 and that I would get a phone call to set up a delivery time. That didn't happen. So I called no that's not the delivery date that's when yrc gets it. Then on Monday I got a call to set up an appointment we set it up between 1and 5 so no call from the driver I called they said trucker had problems it would be between 5 and 7 we waited a little after 7 no show. Called the trucker took it back to there hub. I asked well let's set it up for Tomorrow. That was a no also scene it's at the hub we would have to call them and set up again. I was done with them I said I don't want it send it back. They said you have to call northern tool. So I call and tell them I have declined the order they said ok. I said I need my money back. They tell me I have to wait for the truck and garage to get back to them to get the refund. I told them that the product never got to me so how long do I have to wait to get my money. Well we talked to 8 people 2 of them twice with we don't know where it's at when we get it you will get the money. Customer service is a joke. They lie to you every time you call. They tell you that they will call you back and that doesn't happen. So Tuesday 8/18/20 I called again with same answer we don't know why the truck isn't here or it's here and they haven't updated they back shipping. I will find out what is going on and get back to you. I was done with get back to you so asked for manager. Which never got on the phone but alicia did and said our manager said to give you the money back because there trucker not showing up is not there problem it's ours. No poop I didn't ship it they did. I don't know why not one of the customer service people did not talk to there manager to solve this problem much sooner. Rather than say I'm sorry about this but I don't have the power to return the money. No but you have the power to explain to them that there trucker has caused an issue we need to return there money. So finally 8/20/20 money returned. And it's been a nightmare trying to get it. Not a way to run a business. They need to replace the staff including manager that doesn't get on the phone to try to make things right. Won't happen again. Oh yeah can't add photo because we never seen it. Over a month of playing with them to get almost 600.00 back.

I needed a replacement pressure washer motor for my home use unit. It was 420 CC engine. Northern tool had sent me a flyer and their price was less than Harbor Freight with the best coupon. I decided to go to my local store number 555 in Madison Tennessee to buy the engine. I called ahead and spoke with Frank who assured me they had some in stock and to ask for him when I go to the store. I went to the store and sure enough I found Frank and he got an engine for me. He explained that it was the cheapest one they had and they only sold it to Complete with Harbor Freight. Being that it was the cheapest one they sold and was only a 500 hour rated engine he suggested the $79.99 extended warranty. I let him do his spiel and took the sheet of paper but I had no intentions of buying it. Frank brought the engine to the register for me on a cart. When I got To the register, Gabi my sales associate, asked to see what the paper was. I told her it was an extended warranty that I did not want to buy. She said she still wanted to see it. I obliged and gave her the paper. She explained that they did not have a return policy on gasoline engines even if they were still in the box. That once I went out the door with it it was mine and I could not return it. I was unsure if it would fit my application exactly as I hadn't taken the pressure washer apart yet. I ended up buying a $49.99 one year extended warranty so that if I was wrong I could at least bring it back. She completed the sale and then told me my Engine would be in soon. I explained to her it was sitting on a cart in front of me. She said she thought it was a special order because the white piece of paper is what special orders look like. She asked a nearby manager how to cancel the sale and they explained that she would have to email them so that it could be refunded. The only way to move forward was to re-run the sale again. I chose to do this on my credit card instead of my debit card so I wouldn't tie up so much money. She said my money will be refunded tomorrow and it's not that big a deal. She said she was sorry for the mistake but that working two jobs was really getting to her. I used my credit card to purchase the engine and went home. I watched the charges and both of them cleared on both cards. The following Tuesday I returned to the store and spoke with the manager who had told her to email the issue to them. The manager was helpful and said she would go email again right that moment and she did. I waited until Friday, a week from my original purchase, to call the store again. Who should answer the phone but Gabi! I Explained who I was and asked her if she remembered the sell and could find out the status of my refund. I reminded her that she told me I would get my money back tomorrow. She explained that sometimes with larger amounts it took longer to get a refund. I asked her to quantify what a larger amount was. She said over $250. I suggested that maybe I should call my credit card company and explain to them that it was a fraudulent charge so I could get my refund in a more timely manner. This agitated Gabi a great deal and she said that their company did not steal for me. I explained that I had Never accused them of theft I just thought it might be a method to get my refund in a more timely manner. I thanked her again for her help and I hung up. This problem would not have occurred had she just listened to me in the first place when I was in line instead of making assumptions. I have yet to get a solid answer about how to get my money back. These employees must get some compensation for up selling warranties. I should have gone to Harbor Freight. I never intend to do business with Northern TOOL again in my lifetime.

Just got back from Northern Tool over on 290. Oh, WOW... Some long haired, brunette, female who works there (manager?) came storming down the isle to us, raising her voice at my husband and I, treating us as if we were shop lifting - "YOU NEED TO LEAVE THE STORE IMMEDIATELY! NOW!" Seriously, those were her first words out. Not 'hi' or 'sorry to tell you'... or 'did you not see our sign?'... But - "YOU NEED TO LEAVE...!". We've never been so humiliated. I get her concern - we were not wearing masks, we DID NOT KNOW of the recent Harris county ORDER to wear masks in public as we were on our way home from two counties over where we have a ranch with livestock to look after, and had forgotten to take our masks with us from another vehicle. The last we knew, it was SUGGESTED we should wear masks and is why we entered the store without them. The county we had just come from - some people had them, some didn't. We were NEVER, at any time, verbally warned or notified of the store rule when we FIRST entered the store by ANYONE. Which means we were not greeted, or acknowledged, by anyone working in the FRONT (and absolutely should have been), or anyone 'helping' in the isles as we spent several minutes trying to find what we were looking for and get out of there. So we had been in there a while before this was the very first time we had been told, and in this manner. Are you kidding me?! We were practicing social distancing. This female was absolutely harsh and disrespectful not caring who heard her throughout the store, because everyone could. It was horribly embarrassing and unnecessary. We would have been glad to leave, she only needed to be polite, which would have gone a long way, directing her comments to us only, in a calm voice, which surprisingly should be expected anyway in good customer service when handling difficult situations. Does Northern Tool NOT require this? That alone separates managers who excel and mediocre managers. We are in our 70's so not beyond appreciating some extra help or understanding. Just to clarify, I had looked for signs on first entering the store for any guidelines, as most stores now have some sort of guidelines posted. There were none that clearly said at quick read, 'MASKS REQUIRED'. None whatsoever! What there was, as I looked leaving the store to see what we missed, was some long blah blah about the virus, and at the BOTTOM in the SAME FONT as the rest of the print mind you, it said - 'therefore we are requiring masks to be worn...' Seriously? What happened to a simple to read - 'MASKS REQUIRED?' There. I fixed it! Give me a freakin' break. We had planned on spending big money. I know we didn't have masks on, but was it our age? Our race? Why treated so very harsh? She chose not to help clarify the situation in a manner that was inviting to come back. One thing for sure, we choose not be back under that kind of management. That style of welcome is not needed.

Received this product at the end of April of this year. Boxed nicely, everything as it should be, etc. Assembly was easy and straight forward.
I used it sometime in early May and it performed as advertisded. Flushed the tank, waited for the next time. The next time came just 2 days ago. I hooked it up to the back of my mower, filled it up and started down the driveway and tried using it. The pump didn't want to work. I checked the electrical connections, etc. but to no avail. I got a Multimeter and tested the battery to be sure there was enough power to the pump, which turned out good. Wiring was good (it's still practically brand new, only used once) as were the terminals on the battery (corrosion free, the battery is fairly new being purchased a few months back in the spring). Keep in mind, this is only the second time using this sprayer and it is garage kept and in no way left in any type of rough environment.
I emailed Northern Tool and explained what has happened. They write back apologizing for the "inconvenience regarding your sprayer" and that "as this item is past our 45 day return/exchange policy, we are unable to issue return authorization instructions for this item." Purchase date is April 21st, my email to them was June 23d. Yes, out of the 45 day range; but apparently not close enough to keep a return customer. Evidently mine is not the first review explaining a defective pump: the pump is brand new and I should have reasonable expectation that it will work for a while; nothing lasts forever, and I get that. BUT, Northern Tool continues selling this product fully knowing the pump is at best - subpar. I suppose 45 days isn't such a bad policy considering the likelihood the pump will perform on its maiden voyage and that most people won't be spraying again within 45 days.
The unit itself doesn't seem to be bad. But if the pump doesn't work then it cannot be a "sprayer." Rather, it is just an overpriced 13 gallon storage tank and nothing more.
I suppose what I can do is find a replacement pump certainly not one which has anything to do with this company and try it from there. If not, I will just chalk this up to a poor purchase and find something else.
I can say that I will never purchase so much as a package of seeds from this company, ever again. It's too bad, because I like the store and browse around it often. All my other purchases at Northern were fine and the employees in the store were friendly enough. But after this, and make no mistake continuing to sell this sprayer with its defective pump is a poor business practice, I am done with Northern Tool. And if family/friends ask me where to find similar products I will tell them where NOT to go.

After returning the same item 3 times, I'm done!
All idiots work there. No common sense!
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CAN YOU BELIEVE THIS?!?!_________________________
NOTE: I ordered a convection blower online for my Pleasant Hearth pellet stove and gave all the model numbers, make, etc. THE TOTAL WRONG PART WAS SENT TO ME. Purchase price was $72.48. REFUND AMOUNT IS $55.25 from which I have to pay return shipping of approximately $30! Part was sent from the manufacturer, not from Northern Tool from whom I purchased the part and who took my payment. I feel like I've been robbed/scammed. Never again._____________________________________

From: *******@northerntool.com [mailto:*******@northerntool.com]
Sent: Tuesday, February 6,2018 10:08 AM
To: Patton, Holly
Subject: NTE Order ******* Update

Here is the return information you requested for the vent free fire place blower. Please mark on the outside of the package return authorization number RGA-******* and ship to the address below. Please note that the return shipping must be prepaid and an 15% restock fee applies. Return to: GHP Group Inc. RGA*******440 W Howard St Niles, IL ******* Please retain your return tracking number for your records and if you would provide us with the carrier name and return tracking number we can expedite your refund. We are sorry for any inconvenience. Thank you, Jason

** PLEASE DO NOT REPLY TO THIS EMAIL. TO CONTACT US, PLEASE SEE THE
INFORMATION BELOW:
If you have any questions regarding this notification,
Please contact us at *******381 or through our website
At www.northerntool.com.

Sincerely,

Northern Tool + Equipment Customer Service
Monday - Friday 7 a.m.-6 p.m. CST

On December 28th I ordered a Klutch Bench Sander from Northern Tool. It cost $235 plus $68 shipping. It shipped two days later via UPS. After a UPS "mechanical failure" in the midwest (I am in California.), the item supposedly continued en route. A few days later UPS tracking said it would be delivered on January 9th. It wasn't. Then UPS said it would be delivered on January 12th; that day they said it had not yet been unloaded from the truck. On the morning of the 13th, UPS said it was "left in the warehouse." I called Northern Tool and they seemed very helpful, talking about possibly sending me another unit while they sorted out the problem with UPS. Today, January 14th, UPS again said it was "left in the warehouse." So I called Northern Tool back only to get the real story about their customer service and UPS.

The day before they instituted a trace with UPS, which actually had no idea where the package was. Until that trace was finished, they could do nothing for me. The trace would take three to five business days! So Northern Tool won't take any action until as late as January 20th. Based on experience I am confident that UPS has lost the package, and another one will need to be shipped. While I do not know the nature of their contract with UPS, I have never encountered this attitude toward a company's packages being lost by UPS. In the past the company has just shipped another, saying I should refuse the first one if it finally arrived. When Northern Tool says they are "sorry" about this, their tone says, "If you don't like it, tough."

So my bench sander, which shipped on December 30th, will probably arrive sometime after January 30th. Meanwhile I paid an additional $68 shipping for this premier service.

If a packages delivery is several days late, in this case five days, and the shipping company has no idea where the package is, the supplying company should ship a replacement and demand that UPS return the item (if they actually find it) and refund their original shipping fees. If this happened with Amazon, the replacement shipping service would also be upgraded at no charge.

Reading other reviews of Northern Tool, it is apparent that huge delays are always the customers problem, not theirs.

Update November 13,2015: Many people of have given my review one star, apparently because I should be complaining about UPS and not Northern Tool. To them I can only say that they do not understand contract law. Northern Tool contracts with UPS; I don't. Northern Tool is responsible for the negligence of UPS. It is that simple.