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Steve S.

Contributor Level

Total Points
161

2 Reviews by Steve

  • Hotelwiz

12/16/22
Verified purchase
Reason I chose this business:

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  • Northern Tool + Equipment

6/26/19

Received this product at the end of April of this year. Boxed nicely, everything as it should be, etc. Assembly was easy and straight forward.
I used it sometime in early May and it performed as advertisded. Flushed the tank, waited for the next time. The next time came just 2 days ago. I hooked it up to the back of my mower, filled it up and started down the driveway and tried using it. The pump didn't want to work. I checked the electrical connections, etc. but to no avail. I got a Multimeter and tested the battery to be sure there was enough power to the pump, which turned out good. Wiring was good (it's still practically brand new, only used once) as were the terminals on the battery (corrosion free, the battery is fairly new being purchased a few months back in the spring). Keep in mind, this is only the second time using this sprayer and it is garage kept and in no way left in any type of rough environment.
I emailed Northern Tool and explained what has happened. They write back apologizing for the "inconvenience regarding your sprayer" and that "as this item is past our 45 day return/exchange policy, we are unable to issue return authorization instructions for this item." Purchase date is April 21st, my email to them was June 23d. Yes, out of the 45 day range; but apparently not close enough to keep a return customer. Evidently mine is not the first review explaining a defective pump: the pump is brand new and I should have reasonable expectation that it will work for a while; nothing lasts forever, and I get that. BUT, Northern Tool continues selling this product fully knowing the pump is at best - subpar. I suppose 45 days isn't such a bad policy considering the likelihood the pump will perform on its maiden voyage and that most people won't be spraying again within 45 days.
The unit itself doesn't seem to be bad. But if the pump doesn't work then it cannot be a "sprayer." Rather, it is just an overpriced 13 gallon storage tank and nothing more.
I suppose what I can do is find a replacement pump certainly not one which has anything to do with this company and try it from there. If not, I will just chalk this up to a poor purchase and find something else.
I can say that I will never purchase so much as a package of seeds from this company, ever again. It's too bad, because I like the store and browse around it often. All my other purchases at Northern were fine and the employees in the store were friendly enough. But after this, and make no mistake continuing to sell this sprayer with its defective pump is a poor business practice, I am done with Northern Tool. And if family/friends ask me where to find similar products I will tell them where NOT to go.

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