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2 Reviews by Bobbi

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NorthernTool

NorthernTool

9/11/18

I placed an order via Amazon which indicated freight by a trucking company but did not indicate I would have to remove a 240lb product myself off of the truck. I submitted email request for accommodation with a response to call and pay $85 to have truck with lift deliver it. My follow up email indicated I could not physically remove the item and further requested copy of the verbiage stipulated in the company's response. My response from them was the same (to pay $85 to have delivered). The unprofessional tone of their C/S email had me livid; so I called and waited 25 minutes to hang up because CS left me on hold. I emailed to cancel the order and refused delivery. They "strive" to make the customer happy yet treat customers in this manner. Ridiculous! Hope to prevent this from occurring to another consumer.

SammyDress

SammyDress

1/18/16

Read the return policy!!!!! Company is in China. Stuff is made small, and looks/feels cheap and it doesn't pay to ship back. Shipping took close to a month. A waste of your hard earned money. Do not buy!

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Bobbi M.'s review of NorthernTool earned a Very Helpful vote

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