Sophie J.

Very disappointed with the service we've experienced with this company.

This is our 2nd time ordering off of the website, both times paying the Express Air shipping (next day)
Their online confirmation gives the date of arrival, (this is the reason why we chose to order in the first place!)

We are affected when our clients are affected and this is the 2nd time late deliveries we paid for have happened.

As of now it has taken over 2 business days for the item to leave warehouse/store.

It's disheartening when you call the customer service line and you can't get a honest answer.
Every rep has a different answer and isn't concerned with the issue.

We were told conflicting information: it will ship out, it has shipped out, they don't know if they have it or FedEx has it, it's a constant run around.

I'm not sure why it's so hard to honor the shipping dates that the website provides.
And if those dates are incorrect, I would hope their website would be fixed to not miss lead future customers