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1 Review by Elyce

NorthernTool

NorthernTool

8/10/18

I ordered a planar combo for $600 which was supposed to be delivered by this past Wednesday. When I called after 30 minutes of holding, they told me that it was back ordered for another month. I asked them to cancel my order and I was assured that they would. Two days later I get a call saying it's still on it's way. Wont get it for at least another week, and if I dont want it, I have to refuse delivery and lose 15% of my money to a restocking fee. I thought I was dealing with a reputable company but their customer service and attention to detail has been negligible. They couldn't even provide a tracking number for this order.

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