Bill L.

I wanted to cancel my order (online) and saw these reviews first. Honestly, these reviews scared me! Anyway, I called them and was on hold for about 2 minutes and was helped by Jordan. My order was 10 days old and said that they most likely can't cancel because it's too far into the process. But, she'd physically contact the shipping department and see what she could do and then email me back. I said okay, never thinking she'd actually email me back. Well, 2 hours later I received an email from her saying that she was able to get my order cancelled.

Jordan was very helpful and genuinely concerned. The shipping (to the store) does take forever and I chose that because of coupon. But I need my item now, which is the reason for the cancellation. Two thumbs up for NT!