Nordstrom RackReviews 574

They will not give me a refund after sending me a pair of men's shoes when I ordered a purse. They have the worst customer service and you do not get what you order and they will not refund you. Have to now submit a fraud charge with my credit card. SUCH A HASSLE. DO NOT ORDER FROM THEM!

I ordered a pair of shoes and necklaces which were poor quality and overpriced.
They won't refund my money until I initiated a dispute with my credit card company.
I will never order anything online from them.

Nordstrom's rack has changed their website and I can't see my orders or tracking information. After calling customer service and waiting 20 minutes for someone from God knows where had no idea what I was talking about. Then miraculously she told me they are working on it and should be resolved tonight. I placed two orders before the new site went live and when I check orders they aren't there and when I click the link to my orders in my email it just goes to the main page, no orders no tracking! When it does work it might be good because the old site was difficult to navigate.

They will say your package is in transit but it is not! They use OnTrac. I ordered a MK watch for my friends birthday and they never ship it out! When i called Nordstrom rack customer service they said the warehouse is waiting for the carrier to pick up the package. And when i called OnTrac they said they are also waiting for the package to bring it to them! WTF?! They're both waiting for each other to pick up the package! So crazy! Please stop ordering from this shop, they don't care about their customers.

And for you Nordstrom Rack, Stop Scamming and Lying to your Customers!

Never Received Package. Carrier Stole and customer service don't want to do nothing about. Want even give me a refund

Don't waist your time ordering from them. A week later and they have no idea where my order is or its status. I will NEVER order from this place again. I ordered Loafers and when I spoke to customer service they said I ordered sneakers.

I have wasted so much time on the Nordstrom Rack site. I take my time shopping for what I really want because I know that once I have ordered something and I change my mind, sending it back is a hassle and it takes forever to get the money back, Today I had three pairs of shoes in my cart. I was trying to decide if I needed all three pairs and also their free shipping starts after you spend $89.00. Back and forth checking sizes, materials, etc. so as not to make an error. Last year I purchased jackets that were a name brand. One was final sale and had some isuues but I wear it, and the other had defective stitches on the arm right where you could see an imperfect repair, too large (I went by their recommendation) but mostly really cheap looking. I was really surprised at how low quality the item was. I thought I was getting a bargain but not so much. I did not return it.

So, a pair of boots disappeared from my cart. I went back to put them into my cart because I really wanted them, and they were gone. No more!
This has happened many times before and I thought I would give them another chance. I don't want to shop hurriedly before someone grabs my stuff and buys it from under me. There are so many sites that have quality, and great prices, and sales. Goodbye Rack(et)!

This company should stop deceiving customers with their empty advertisements. They sent promotional emails, and even if you will open this email next minutes after you received it, you'll find out that HALF, really half of the items already have "sold out" status. Company is so disrespectful to the customers, they don't even bother to check the inventory and update the website BEFORE sending false emails. I'd give them 0 stars if it will be possible.

I shouldn't be surprised Nordstrom's is closing stores based upon the outrageously rude way I was treated at Nordstrom Rack. I was yelled at and chased out of the store because my mask didn't fit the way they wanted. This was very embarrassing for me as I have a medical condition where I'm not supposed to wear a mask snug to my face as it would endanger my health. I was treated as if I shoplifted by employees who not only discriminated against me but bullied and humiliated me into leaving. Ironically, I've seen their own employees wear masks the same way. They don't yell at customers who are not social distancing while standing in long lines to check out or shopping. They dont clean their carts or sanitize the credit card machines and area around check out. They had an empty bottle of hand sanitizer so they are being selective with what they want to enforce. This results in unfair treatment towards people with disabilities. I have also had issues with deceptive marketing when they advertise a sale when it's really a couple of styles with limited sizes. What's worse, I ordered a sale item but after three weeks, no merchandise but the charged my card. Strangely, they claimed to be out of stock and notified me weeks after charging my card and yet the website said it was in stock. So it appears to be a scheme to use my money for a month before returning it to me. If they do that to several people a day, that would add up although they should be audited because I'm pretty sure that's illegal. When I reached the district manager and told her about the horrific treatment I received, she offered a fake I'm sorry, that shouldn't have happened. Humiliating customers in their store and that is the resolution? This is a sleazy way to do business.

I'm giving 1 star because I can't give 0. Nordstrom seems like they don't care for their customer or the feedback for that matter. I have experienced N number of times the shipping issues, they deliver after 15 days and that also I couldn't locate the package. After I talked to OneTrac (which they use) they told me they couldn't get much information so talk to Nordstrom for refund. After spending hours on customer service calls and not getting my package after a month of placing an order I get my refund. I get some courage to forgive and order again but yet it was another mistake. It says the package is delivered but I don't have it when I talk to customer representative they have nerve to tell me that's the best they can do and purchasing from Nordstrom Rack is up to my choice. I'm furious to see how useless their feedback system is. I mean I placed an order because I needed it and not getting it, going through trouble and spending hours on calls then conclusion being we can refund you like seriously?

DISCRIMINATION IS INTOLERABLE!
Discrimination is intolerable! This is pounded into our brain 24/7/365!
However, Nordstrom Rack discriminates against those who have been medically exempted from a mask. Their shopping policy completely ignores the medical validity of not wearing a mask.
I am such an individual who cannot wear a mask, i am NOT sick and I've been vaccinated.
In addition, I offered to show both documents proving my exemption and my vaccination card, which is not necessary to provide.

Nordstrom Rack needs to consider ALL shoppers.

I won't be back. They don't deserve any stars!

DISCRIMINATION IS INTOLERABLE!

Hi, I bought a pair of designer shoes from Nordstrom Rack. It was around 300 dolars and when I got that it was damaged.
I certanly contact with customer care and ask them can they replace it. They said that, they havent got the new ones which I can totaly understand.

And I asked them kindly, can they offer me a discount of that because I like the shoes
They said no way, return back, it is not their responsibility.
I am a customer. I liked the product, bought it and paid for it. I fulfilled my responsibility, nordstrom rack did not. I checked my order again, it does not say that they are selling a damaged product.

No store in the USA ignores the fault of the product it sells or does not give this response to its customer. This is a big disappointment for me.

The companies that previously sold defective products always made up for their mistakes. Did not refrain from taking responsibility like them.

I never buy anything from Nordstrom Rack.

GBC

I ordered shoes from Nordstrom Rack a few months ago. After a few weeks of getting notices that my order was still being processed, the third week I received notice that my order could not be filled what does that mean? Two weeks ago, I ordered two tops. I am getting same messages. What gives? I wind up with cc credit. I don't like this business practice.

Ordered 2 summer shirts online. Three days later received email stating 1 of the 2 items ordered was 'Out of Stock'. The item I did receive was very poor quality and not what I expected. Tried returning online and due to check out as guest ( not wanting to create an account) was unable to access any return info other than in store return. Customer Service sent a link for me to access the return process AND that was was Not Available! THEN, in writng my review it was suggested that I upload proof of purchase... WHAT PROOF of PURCHASE? My package did not contain any paperwork! Seriously Nordstrom Rack?
I absolutely will not be ordering another thing from Nordstrom Rack in the future!

NordstromRack is 0 for 4 on online orders with me. The first order they sent me the wrong item. Second order was canceled due to being flagged as possible fraud for an unknown reason and canceled and my account was locked and then had to spend about an hour trying to rectify the situation, of course by that time the item I ordered was out of stock. Third order was delayed for weeks and then canceled due to some kind of inventory issue. Fourth order they almost got correct, but sent me the item that I ordered but in a smaller size than what was ordered. It's pretty easy to figure out why they are on the verge of bankruptcy.

I decided to take a plunge and shop with Nordstrom Rack online, on receiving the items I was displeased and decided they were not worth it. However, to my surprise, months later my debit card was charged a fraudulent amount from Nordstrom Rack. I contacted Nordstrom Rack and was told I would receive a call back, I never did. I called again with no resolve. I contacted my bank, cancelled my card and ordered a new one. All because of Nordstrom Rack's fraudulent charge. I will no longer buy because it's cheaper, I will go with the more expensive, but reputable companies. Lesson learned! Never again Nordstrom Rack!

I placed an order for a gift and the delayed shipping and had the nerve to refund the money starting it was sold out! It is pathetic that these $#*!ty businesses don't follow the first come first serve policy. My order was purchased and payment went through with ease but some derelict behind the computer should not process my order on time. Now I have to continue to ahop around. Not a good company anyway more like did I'd discount of high end!

Always cancelled. After payment confirmation " you item out of stock". Ok. But not always, please! Returned not full amount. Need to waiste time to return it back. Can not trast to this company anymore. Lots of problems for nothing.

I witnessed two employees verbally harass and bully a customer inside the Greenville Nordstrom Rack store. One girl was the younger girl "greeter" with the dark hair and blue apron and the other was a big lady who was apparently the "manager" wearing all black from head to toe. They were raising their voices so loudly that every customer in the store (including me) stopped and looked. Not only that, they were literally making such big hand gestures and flailing their arms around, that it looked like they were going to get physical with the customer! Not cool! I was shocked at how they were treating that person, who by the way, was not raising their voice at all. In fact, the manager and the other girl (greeter) were actually using their bodies as a barrier to bully this person out the door. I was appalled to say the least! I just left my stuff there and walked out. Will not do business or give my hard earned money to anyone who treats their customers that way. Sickening! Those people deserved to be fired for their unprofessional conduct.

I'm also aware that they're having their numerous Yelp Reviews removed from customers with similar experiences! Talk about censorship! People need to know how these big corporations are treating its customer base.