Nordstrom RackReviews 574

In the last 3 months, I've had about 10+ orders cancelled due to inventory issues but that's only part of the problem. Each and every one of those cancelled orders, I did not get the proper refund hence, I had to contact Customer Care a lot to get these rectified. That is time wasted. Not to mention having to wait days for my $ to be refunded. It is a bit odd that it's taking months for NR to fix a "system glitch". This is very frustrating and have caused so much inconvenience to the point that I will no longer shop online here. I keep hoping my next order will go smoothly but I've given up after 10+ cancelled orders and inaccurate refunds. I've voiced out my feedback and concerns to Customer Care but most of them do not care. This very aggravating and disappointing.

I went to the Norstram Rack i Beavercreek Ohio. The manager with dark long brown hair, the African American associate with the red sweater and the associate with pink hair were the most rude and unprofessional associates I have ever came across in my life. I will not shop there again and do have a call into the supervisor.

They canceled my order with the reason of "Payment issue", I used a gift card and will have to wait for a new gift card to come in the mail. When trying to log into my account it wouldn't let me so I tried resetting my password and apparently my email isn't valid even though they've been sending me many emails to it. I'm very upset, when I called they hung up on me after telling me they would send me to someone else. This is ridiculous..

Zero stars! I ordered 2 pairs of shoes in one order; Nordstrom sent me an email indicating the first pair had shipped 7 days later the carrier website as well as the Nordstrom website has no tracking information.
I contacted the carrier they indicated they have not received the item.
I then call Nordstrom and the woman told me it shows the item was received by the carrier, when I told her it was not she told me to wait till the 18th and check back.
So wait 3weeks just for an answer?
Waste of time, I should have heeded the online reviews. I'm just going to have the charges reversed.
First and last order!

I placed an order with Nordstrom Rack online on 12/31/2020. Of the 5 items I ordered, I was notified on 01/08/2021 that two were not available due to "inventory issues". The same day I received what was supposed to be a 14k gold ankle bracelet with cross charm. I received a 16 inch sterling silver neck chain. When I contacted customer svs the individual I spoke with was difficult to understand and wanted me to print a return label-I told her I didn't have a printer and she stated I could "go somewhere and print it out". I will NEVER again order from Nordstrom and I am dreading what I will receive for my two outstanding items!

On Dec. 6, I ordered a pair of Ray Bans sunglasses as a Christmas gift. The glasses never arrived, and I called Nordstrom Rack Customer Service 8 times to ask for a refund. On Jan. 7 I was notified that my item had been delivered; however, it was not delivered to my address. I had to call once again to beg for a refund, and I finally received it today. If I had bought the glasses on Ebay, I would have received a prompt refund after 2 weeks. Unfortunately, Nordstrom Rack does not treat its customers as well.

Lately, much of what I order from Nordstrom Rack does not arrive. Five to 10 days (or more) after ordering, they cancel your order for 'no stock'. In the meantime, they have your money. I was told they only update their website every 5 days, so a lot of what they list for sale, in reality, they don't have. I ordered a pair of Vince Saxon 2 sneakers on sale for $89.00. A week later I receive an email telling me my order has been cancelled... you guessed it, no stock. However, they are still listed in my size on the website as in-stock, only now they are $149.00! This is the same day they cancelled my order! Customer service was totally unhelpful. Told me not to reorder them as they were not in stock... yet they know and are still listing them? Never-the-less, not interested in paying 40% more after they cancelled my order for a shoe they apparently have. Is it even legal to take and hold a customers money for an item you know you cannot or have no intention to deliver? I spoke to another customer service agent via their "chat" and she was not only unhelpful, but beyond rude. My opinion, never shop there... at least that is what I am going to do. There are too many small businesses in need of customers to let a huge company earn interest off of thousands of orders they accept but seem to have no intention of fullfilling.

I paid for the item $101.32 and got confirmation by email. After a few seconds I've got another email with refund confirmation because they don't have this item in stock. But refund is $90.92! They made more than $10 in seconds for nothing! It's undisguised fraud!

I am so disappointed with my experience shopping online with Nordstrom! First, I found two outfits for my wife for Christmas gifts. I wasn't able to completed the order at the checkout section online and had to call by phone to completed to my order. Sadly after I completed my order of the two outfits, I received an emailed informing me that one of my orders were cancelled because it wasn't in stock! And secondly the other outfit arrived to Houston. Therefore the tracking number showed the order all being delivered to the Nordstrom rack store, but after many many calls to the store no one was able to find my order. I purchased my order on 12/11/2020 and it arrived at the store on the 12/23/20. Sadly my order was lost in the Nordstrom rack store! I WILL NEVER SHOP ONLINE WITH NORDSTROM AGAIN!

My review is similar to others on here - do not buy from the online store. I ordered three items on Dec 6 and they were not shipped until Dec. 15. One item was cancelled due to inventory issues and I was refunded. Ok, fine. Another item I have received already. A third item, which is a Christmas gift, is still not here and it's Dec 24 today. I just got another e-mail saying it will not be here by Christmas. I understand USPS is hectic during holidays and this pandemic, I get it. But why are things not being shipped out for 9 days or so?! Sounds like they need to hire some more warehouse workers. My first & last time ordering from here. I wish I would've saw these reviews before I purchased.

Ordered high heel boots and perfume on December 16th as a Christmas present and was told they could not guarantee the items would arrive before Christmas but it's a good chance they could arrive before Christmas.

I receive an e-mail the next day on Thursday December 17th stating that the boots have shipped. To ensure quick delivery my order had been divided into 2 shipments due to the perfume not being ready. I thought great I probably will receive the boots before Christmas.

On Monday December 21st I receive an e-mail stating my perfume had shipped and I thought I probably wouldn't receive the perfume before Christmas but it was fine.

On Wednesday December 23rd I receive an e-mail stating your package will arrive tomorrow. I'm thinking perfect the boots. I check the tracking number and find out its the perfume. I look up the tracking number for the boots and no information. I call the shipping company and they tell me that they have never received the package.

I call Nordstroms on December 24th and they tell me sometimes it can take up to 8 business days for an item to leave the warehouse. This is ridiculous!

NEVER AGAIN! This is terrible customer service, misleading communication & inconsistent shipping. I was told on December 17th that my boots had shipped only to find out 7 days later my item is still in the warehouse waiting to ship. While my perfume shipped 4 day later, shipped the same day as e-mailed and arrived 3 days later.

Customer Service light years behind Amazon! Take your business to online merchants who respect their customers and value them.

I ordered Christmas presents for my family on November 29. The site said it would take 6-9 business days for the order to ship- plenty of time to be here before Christmas. This morning I track the order again- and it says it was just delivered to USPS yesterday, December 22- and it won't be delivered to me until the 28th! This is unacceptable. Customer service has a ridiculous wait time and no email that I can find. Won't use this site again!

We are disappointed with Nordstrom Rack's online service. On two separate occasions, we recently purchased items, with plans to give out as Christmas gifts. Our products were paid for with a Debit MasterCard. We received an expected date of delivery. The funds were deducted from the MasterCard. But shortly afterwards, a notice came from Nordstrom that our money will be refunded due to a payment issue. I don't understand why there would be a payment issue. Thus far, I have been unable to speak with a manager about this incident.

Bonnie Watkins