It all started with a simple search for the perfect sports coat for Mother's Day. I searched my usual stores including one of my go to spot Nordstrom Rack. I usually find what I'm looking for there, in this case they had my sports coat but did not have my size 40R. So, I went to my trusted app where they had my size and even another sports coat I purchased together. It was May 5th around 8:00 in the morning I ordered both sports coats, but the delivery date was May 15th – 17th after Mother's Day. It was a good deal, so I purchased(order#*******) and waited for the delivery email communication. Mother's Day came and went and on Monday May 15th I went to the store to see if my order was ready. Once at the store the employee advised me that she could not find my order and it was not there. I checked the app while in the store and it said arriving between May 15th – 17Th. The employee said to wait for the ready to pick-up email with the barcode before returning to the store. It's May 17th and the app said preparing for pick-up, I called the store and the employee said he could not find my order and it sometime can take a day or two before it arrives at the store. Today is May 18th and 13 days has passed with no sight of my order, I called customer service where she had the store check for my order when she returned to the call, I was advised that my order was delivered to the store on May 9th four days after I placed it. So not only did my order arrive four days later in time for Mother's Day it sat there with no notification for 13 days. At this point my frustration was at its wits end. She advised me that one of the sports coats may have been lost in transit and to go to the store to pick-up the one jacket that arrived on the 9th, which I was not advised via the traditional email or via the app. Right after the call amazing I received an email stating that one of my sports coats is ready for pick-up and the other was returned for a refund. A sports coat that I never received, which made it look like I returned it. I got to the store where I asked to speak with the manager and explained to both the floor and store manager what had happened and why there was a disconnect with this communication. They both just said "I'm sorry and we have been having several issues with online orders and with the 3rd party delivery company…" as a customer dealing with Nordstrom any service failure whether it's not Nordstrom's fault or not for them to blame the 3rd party is unacceptable. When there is a service failure I the customer only see the face of NORDSTROM not even NORDSTROM RACK, I don't see the 3rd party. Nordstrom needs to train and give their customer service agents along with store managers more tools to resolve horrific situations like this. So, on a scale of 1 to 10 with 10 being highly likely how likely do you think I will refer or do business with NORDSTROM or NORDSTROM RACK in the future?

I recently ordered 2 pairs of Ray Bans from nordstrom rack online. It took sometime to receive them and I did not care for them. During this time, my sister had a heartattack and was hospitalized in San Diego so I have been going back and forth every week from Arizona to California. A few days ago ( when I actually had somerime for myself) I went to return the glasses and wanted a nordstrom gift card. I was told that I missed the 45 day return deadline by 3 days. I asked if I could speak to a manager but this clerk could literally care less. Keep in mind that I have a couple times returned things after the return time and the manager was very gracious and accomadating so I know that they absolutly can do it but chose not too. I contacted the customer service line and explained everything to a manager and she said no problem, ill take care of it. However, the system would not allow her to pull up a return label. Since I was heading into San Diego the manager on the phone suggested that I go into nordstrom rack and that the in store manager should be able to override and do the return. That was not the case. The manager was very rigid and stated I cant do it for you because it wouldn't be fair to others. So basically she said she can but chooses not too. I walked around and found a pair of rose gold sunglasses that were awesome. However the arms on it were very loose and the frame seemed not very sturdy. So I go up to the cashier to pay for my things and explain to her about the glasses. I asked if they could do a good discount and I could take them to a place that can fix them for like 10$. She takes the glasses from me and says " I have been wearing glasses for 50 years and certain makers make them loose like that. I responded by telling her that I am a sunglass expert as I too have been collecting them for 30 years and that yes some makers allow some flexibility in the center but the arms are meant to stay on your face. I put the glasses on and showed her. She said nothing and started to ring me up and then asked me if I wanted to purchase the glasses. Wth? I have been shopping at nordstrom and rack for years and they always seemed to want to help and maybe go that extra step. That is no longer the case at all. In fact they seem so rigid and clearly lack any desire to be of assistance or try to provide good customer service. They are more concerned about certain rules than ( by the way can be bent for certain circumstances) showing appreciation for the customer. I accepted the fact that I got stuck with 2 pairs of glasses costing me 200$ but what about the ones I found that were somewhat defected. No initiative at all by employees. Like how hard would it have been to call a manager over and show her? The way they are moving, I doubt the manager would have done anything anyway. I get revamping your store and having policies in place but what they completly forgot about is making customers happy and doing what you can when you can. Its as if they have lost the human element entirely. Doubt I will be shopping there again which is a shame because I did at least 60% of my shopping through them

In my review I speak as both someone who shopped here and worked here(for one day).
Worst "job" experience ever. I quit the first day and I wish I just left on my break.
I come from a managerial position to start with so I took a major cut when I signed up for this. I was a business manager/freelance makeup artist. I lived in the city and came back temporarily. Tried to pick up a convenient job and came across this horror show.

The atmosphere was heavy and dark. The people looked absolutely miserable. During my interview with the manager, I noticed some odd things. I noticed she also said "see you next week". Yet I got a message to begin work that week of Dec 2,2021. I also had many sign in issues and setting up passwords. The day before, I called the manager and she never called back to help me with log in. I tried calling the employee assistance number and found nothing but static noise. So I come in on Dec 2,2021.
I was put with this employee to train me. The girl who was "training" me was unlikable. I remember her from visiting this place before. I remember she condescendingly asked if I "got it" when I tried to pull off A bunch of clothes hanging off the movable racks. I was reaching for them but it was difficult since the hangers were very curved. So I literally had to carefully get them out without dropping an article of clothing. That comment did put me off, coupled with the already hectic day. I remember also she asked me to find a bag and when I went in the wrong direction, I turned around after realizing my mistake. I saw her eye the manager which was very rude. I would never do that type of disrespect to a new hire. Not all of us spend our days here! I made mental notes of things and tried my hardest to be cheerful in a place I was fed up in. Even though I was wearing that blue apron, I was walking beside her and a customer approached me and asked a question. The customer's eyes were fixed on me. Usually if there are 2 coworkers the customer eyes both of them. The customer I can tell didn't want to approach the person I was training with. I noticed this a lot. Customers took well to me and would approach and eye. I have been in this store before and even asked people who visited this store, nobody asks the employees anything! They are unapproachable. People sense evil spirit, intention and downright nasty people. Customers do not take well to the employees here. I personally wouldn't approach the woman I was training with either or any of these "managers".
I left at 1:14 when I was only scheduled for 1:00pm. My family/friends and significant other literally demanded I quit and told me this was beneath me. My sister sent me an Uber ASAP! My issue is that I care a lot and I take a lot in and internalize a lot. I know for a fact I would suffer working here.
They put me for a shift on Saturday for 11am -7pm! Even though I never asked for these hours. I also told my manager my preferences from the beginning. So I don't know why they spring these hours on me. This is foreshadowing the horror that awaits. I told this "manager" that I would start off PART TIME until I get the gist of things. That made me feel so disrespected.
There is an app/code/number for everything. You can't even stand up without some code! I have worked in many places and this was UNNECESSARY! They have strange policies that make no sense and are impossible to understand. Nothing is outright! Even Nordstrom tells you in fine print that they reserve the right to switch things on you or add more tasks. The tasks I was given are not only confusing but too much. As you can see by the comments here, Nordstrom Rack is no stranger to making one person complete many tasks. They care about protecting their discounted low budget items. Please do not think this place is a "BARGAIN" or this place is selling anything luxury. Go to Woodbury Commons or DEPOP/POSHMARK/MERCARI/EBAY. Do not waste your time.
Something told me to ignore the message back I got from the manager and I wish I would of listened to my gut feeling. I quit that same day! It is too much confusing work for breadcrumbs! I literally had stomach pains when I left. My eyes were watering from my irritation! I was mad at myself for taking this job or even going to the interview.
I am a good judge of character and places... this place is TOXIC! I even felt dread the day before I went to my first day of work. I wished I listened and ditched!
My sister works in the Medical field and she called me concerned and told me how her coworker's brother worked for the company! She told me that her coworker wanted to personally speak to me! That's how serious she wanted me to reconsider ever going back! She warned me that it was horrible and they treat you like a slave!
My friend sometimes shopped here and said she didn't like the woman who trained me wearing the braids. She told me she had an envious nasty spirit. She didn't like this person at ALL! I noticed I had to greet her in the beginning. She was not welcoming and kind. I could see she would be problematic, despite acting like she was "helping". She was one of the people who was gossiping about other coworkers right in front of me. My friend "sees" things and she picked up on things I never told her about. She picked up on a woman wearing a Kelly green scarf. I literally remember this woman and the way she wrapped her scarf. Then she proceeded to tell me about it. Her and her coworkers from her workplace(medical field) said this place was bad news! My mom literally yelled at me to never go back!
I find it so despicable that managers and others get to wear whatever while other employees wear aprons! Not only that, but many have broken the dress code. I have been around Nordstrom Rack many times with people and I have seen leggings and vagabond looking outfits worn by employees! Yet they have the nerve to uphold a uniform to certain employees! In the Healthcare field, you find EVERYONE in scrubs! From the techs, Nurses, Physicians, PCA's, etc! The "managers" were dressed in middle school clothing. I saw bad orangey hair dye jobs and other atrocities. I felt overdressed and out of place. I had to wear an apron when you have managers walking around looking horrible? Either everyone wears an apron or nobody wears it. I was shocked people came to work wearing and looking like they did.
They make you wear annoying ear pieces. 99% of what was said is irrelevant! These ear pieces serve no purpose other than to be a nuisance.
I am a very kind person and I like to relate and learn. But I can also snap and get folks together when need be. There is too much toxicity going on. I was within ear shot of gossip about other coworkers. The few customers I did see were a bit overbearing and annoying but nothing compared to the workplace environment.
When I went on break and was approaching the break room I noticed something strange. There was this male who had this long fixed stare on me that made me uncomfortable. I sat away. I noticed he sneezed and when I kindly said "Bless you". He didn't even say thank you. He possibly didn't hear, I leave him up to God himself. But this just adds to the situation. I don't want to write about the males I came across here but I will just leave it at that!
My manager was beyond unprofessional. She is hard to contact. I feel that she instructs her minions to tell people she is busy! I literally had to go through her "Assistant". I knew something was off when I asked her how the work environment was and she asked what I meant. How does a "manager" not know what a work environment is? I also thought it was HIGHLY unprofessional to ask me "where I was from". She had my resume, and on it shows my address. I take that to mean she was asking about my ethnicity because there is no way an exotic last name can be American. I never asked her with her heavy accent where she was from, event though I knew. That was very unprofessional of her and ignorant. To ask someone where they are from is tacky. SHE DID IT ON MY INTERVIEW! Just because someone has a certain Spanish, Arabic, Korean, Hindi, etc last name doesn't mean you can ask them where they are from. I don't hear Italian Americans asking other Italian Americans what part of Italy they are from. Very tasteless. I was so done with this place that I had a friend phone in and tell this horrible place that I won't be returning. My friend told me that the person on the phone told her that the manager was "busy". I laughed and said "LIES". My friend told the employee that she needed to contact the manager DIRECTLY! When the rude employee asked to take a message, my friend told her I won't be returning. BLOOP! Go find some sap who will work long hours enduring abuse for breadcrumbs!
RUN! RUN AWAY! THEY WILL HIRE YOU QUICK. BECAUSE YOU KNOW IT'S ABOUT TO BE SOME MESS! I am so mad
There is a male assistant manager who was one of the very few people who were kind and sweet. I wish the circumstances were different, because he would be great to work with. I hope he one day sees himself out the door because he is too good for the place. Other than that, the place is unbearable. You will definitely suffer physical and mental distress working here. The day before I interviewed, I saw a young woman with the apron come down the escalator and to the first floor register. This woman looked so drained. My friend wasn't feeling this "position" at all. The young woman was literally a sign! As well as the many mysteriously cancelled Uber rides I took to get there. Even the taxis were mysteriously unavailable except one, I felt bad to decline since I had to be at work at 9. The uber man who came didn't know the address to the place and asked me what exit to get off! Sign after sign was literally telling me to not go! I wish I would of listened to my gut. I wish I would of left on my 15 minute "break". Make like the Jamaican running team and RUN away! Trust e, I worked in Medical offices, dept stores, free lancing, etc! I have also done Sociology and other studies. I know toxic work places when I see them! I beg of you! Reconsider! Their high turnover is not coincidental!
Managers were literally being sued by Credit bureaus! This is a despicable place! AND YES, EMPLOYEES DO TALK TRASH ABOUT CUSTOMERS!

I was charged for an order to be delivered through Fed Ex. I was informed, by email, that it would arrive in 3-5 days. Since I ordered on 05/29/2021, it should have arrived between 06/01/2021 and 06/03/2021.
On 06June, I had notification that the "USPS" -the United States Post Office had a delivery for me- AND, it wasn't even the entire order, it was one little item (a 3-pack of socks) so I paid $7.95 to have the US Mail deliver a pack of socks? The cost to send a 3-pack of socks is 0.55 cents. PLUS, if I had been told that they used USPS to deliver the order, I wouldn't have ordered it.
Now, it's 8 days later and I still don't have the item that I was told would arrive in 3-5 days. Nordstrom Rack deliberately misled me (by sending me an email stating Fed Ex would be delivering my order) when it was never even entered into FedEx system. My order was boxed and prepared to be shipped through USPS, there was never any intent to deliver using FedEx.

This company sucks so bad that they have to try to make money off of their customers by overcharging for shipping rates? -THAT'S PATHETIC!

Also, make sure you notice on their website that they can send you anything they want because they "Claim" that the items they sell can be "similar" to the item that you are misled to believe you're buying. STAY AWAY from this COMPANY unless you want to be misled and disappointed. They shouldn't be allowed to use the Nordstrom name!
From their website: Is the merchandise at nordstromrack.com the same as in Nordstrom Rack stores?
While the brands and styles offered online are similar to the items found in Nordstrom Rack stores, inventory moves fast and may not mirror exactly what you find in store. Whether shopping online or in-store, you'll always find something new.

STAY AWAY FROM THIS COMPANY- They overcharge and falsely represent how they do business AND, their return policy requires the customer to pay for the return!

I HAVE BEEN A NORDSTROMRACK.COM CUSTOMER FOR OVER 10 YEARS.

HERE IS A SHORT LIST OF THEIR MANY VERY SERIOUS PROBLEMS THAT MAY CONVINCE YOU TO TAKE YOUR BUSINESS ELSEWHERE:

Their online business has always had lots of problems... more so than any other online retailer I have ever done business with. However, within the last six months, the scope and nature of the problems have increased exponentially.

EXAMPLES OF PROBLEMS THAT MAKE SHOPPING WITH NORDSTROMRACK.COM A NIGHTMARE:

The company has deleted all CUSTOMER TRANSACTIONS HISTORY; Deleted all CUSTOMER FAVORITES FOLDERS; Merged all customer online accounts with their NORDSTROM.COM ONLINE ACCOUNTS, (For customers who also had a Nordstrom.com online account), AND NEVER CONTACTED OR INFORMED CUSTOMERS ABOUT THESE ACTIONS.

Frequent CANCELLATIONS OF CUSTOMERS' ORDERS without notice or apologies, or compensation, considering that they always CHARGE CUSTOMER ACCOUNTS BEFORE ORDERS ARE SHIPPED.

Nordstrom Rack has STOPPED SENDING SHIPPING CONFIRMATION EMAILS to customers, and quite often, they DO NOT PROVIDE CUSTOMERS WITH ORDER CONFIRMATION emails.

THEY FREQUENTLY SHIP THE WRONG ITEMS, (about 5 out of every 10 orders I place).

Frequently SHIPS DAMAGED ITEMS to customers. (About 4 out of every 10 orders I place with them).

Now THEY ARE SHIPPING COMPLETELY DIFFERENT ORDERS IN THE SAME PACKAGE, without informing the customer, and usually with incorrect order numbers, making it very difficult to return items, because the items do not have separate shipping labels or tracking numbers, and therefore do not appear in their computer system as having been delivered.

NORDSTROM RACK WEBSITE has hundreds of items with descriptions and images that are completely wrong. This problem has existed for as long as I have been shopping with them.

INVENTORY PROBLEMS: This problem has always existed, and results in FREQUENT CANCELLATIONS OF ORDERS.

Very often, their website will show that there are multiple of the same items available for purchase. However, after you have completed an order, and paid for it, they will cancel your order a few days later, then refund your account about 5 days or so afterwards. This practice is very common. They hold on to your money, earn interest on it, then cancel your order without compensation.

WEBSITE MALFUNCTIONS CONTINUOUSLY.

FREQUENT CRASHES; Items disappearing from their web pages, then reappearing minutes later.

ITEMS switching from SOLD OUT, to AVAILABLE IN MULTIPLE QUANTITIES within a matter of seconds.

ARCHAIC AND EXTREMELY UNRELIABLE INVENTORY SYSTEM.

You never know if your transaction is complete, even after you have paid for the item. Far too often, they show items on their website that are not available for purchase.

ENGAGES IN DECEPTIVE PROMOTION SCHEMES TO ATTRACT CUSTOMERS:

Recently, NORDSTROM RACK ONLINE had a promotion that appeared at checkout, INDICATING THAT CUSTOMERS WOULD RECEIVE A $5 CREDIT FOR EVERY $50 SPENT.

HOWEVER, customers were not receiving any $5 credit as promised. I called and spoke to a CUSTOMER SERVICE MANAGER, who told me that neither she, nor any of her workers had any knowledge about it. A couple weeks later they pulled the promotion from the website.

SHIPPING ITEMS TO LOCAL STORES FOR PICK UP:

This new service has problems. Nordstrom Rack Stores do not notify customers that their orders have arrived, and is ready for pickup. And to make matters worse, customers NO LONGER RECEIVE SHIPPING CONFIRMATION EMAILS OR TRACKING NUMBERS FOR ITEMS ORDERED AT NORDSTROMRACK.COM.

LASTLY:

TERRIBLE TELEPHONE CUSTOMER SERVICE.

JUST TODAY, I HAVE HAD 7 DIFFERENT EMPLOYEES HANG UP THE PHONE ON ME. NOT ONLY CUSTOMER SERVICE EMPLOYEES LOCATED IN FOREIGN COUNTRIES, BUT ALSO TELEPHONE SERVICE EMPLOYEES AND MANAGERS HERE IN AMERICA.

THEY SEEM TO ALWAYS BE ANGRY AND DISGRUNTLED. THIS MORNING I CALLED TECH SUPPORT ABOUT ONGOING ACCOUNT PROBLEMS. THE TECH PERSON WAS LOCATED IN FAIRFAX, IOWA. HE WAS VERY RUDE, AND ANGRY BECAUSE HE FELT THAT I WAS NOT SUPPOSED TO HAVE ACCESS TO THE TECH SUPPORT PHONE NUMBER, WHICH WAS PROVIDED TO ME BY A CUSTOMER SERVICE EMPLOYEE. HE ORDERED ME TO CALL CUSTOMER SERVICE, THEN ABRUPTLY HUNG UP ON ME.

THAT'S NORDSTROMRACK.COM IN A NUTSHELL.

IF YOU WANT TO AVOID EMOTIONAL DISTRESS, LOSS OF MONEY AND TIME, DAMAGED AND WRONG ITEMS BEING SENT TO YOU, FREQUENT CANCELLATIONS, AND HORRIBLE CUSTOMER SERVICE, THEN SHOP ON AMAZON OR ANY OTHER PLATFORM. MANY ONLINE RETAIL OUTLETS HAVE THE SAME ITEMS AS NORDSTROMRACK.COM, IN ADDITION TO MUCH BETTER CUSTOMER SERVICE AND SUPERIOR SHOPPING EXPERIENCE.

I am a platinum member at Nordstrom and was recently canceled by NordstromRack from purchasing anything online.

I was under the impression the point of shopping online to try things on at home see if they fit and return what doesn't fit or what you don't like? Why would it matter to them if I am returning items on my time using my gas?

A great suggestion would be to post better reviews and details on their items my returns would be significantly less.
My sister got married and I had several weddings over the past 5 years. Lots of dresses purchased and returned. Lots of celebrations and events mean new dresses and outfits.
Losing weight? Yep, I did that too, (because of an illness), and if they would look they'd see the sizing changed and I was trying to figure it out along the way. In the privacy of my own home where I wouldn't have to try on clothing in their rooms. Which to note, at least in my experience are barely covering and have had people walk in on me and could peer through the rooms. Highly suggest you do this in your stores. This is one reason I purchase everything in the store, go home and return items.

They calculated my returns over the past 10 years! If they were paying return fees I would understand them canceling my account but they're not. They're not executing correctly. I ordered a few thousand just to see if it would work and it did. I'll of course return as I will continue to even more now!

Andrew and Amy, you've really lost touch with customers.

The letter: We recently reached out to let you know that the rate of returns on your online shopping account is unusually high, and that we are no longer able to accept this volume of returns.

In reviewing your account, we see that your rate of returns has not been lowered. As a result, we have made the decision to end our relationship with you and anyone associated with your account. We will no longer be able to accommodate your online transactions at nordstromrack.com and HauteLook.

If you have any questions, or would like more information regarding this decision, please contact our Account Review team at *******@Hautelook.com, or call *******616.

Sincerely,

Andrew BreenDirector, Customer Care
Nordstrom Rack | HauteLook

CC: Amy Sommerseth, VP, Store Service and Experience

After the first note I called and explained to them all of this. The lady was really nice and said she would note that and it shouldn't be an issue. I waited about 90 days and purchased items over the holidays. Well, c'mon most of these items were gifts so I would imagine returns do increase during this time. Low and behold a month after my holiday shopping, I received the above letter. Cutting costs, I understand, I'm the CMO of a company and am involved in board meetings with these conversations. One item I love about my company is that we look at individuals on a case by case basis. If a customer called to explain what happened and had valid reasons for their behaviors, I would make an exception.
In conclusion this is more of a review for the executives to see and less for consumers. Warning to consumers is don't shop online if there is a small possibility you won't like the item!
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. Warren Buffett

Since I was always followed around by the same girl, I stopped shopping at the Nordstrom Rack store located in Durham, North Carolina.

This is also when I decided to make my Nordstrom Rack purchases online and have spent an enormous amount of money with the chain. However, following the latest attempt to portray me as a lying, piece of trash thief while making a return (July 1,2018), I have decided to cut my ties with NR, altogether including online. It will not happen. I will not willingly subject myself to humiliation, degradation and disparaging treatment.

I attempted to return a pair of running shoes and while having the original receipt, original tags, as well as the gift card used to make the previous purchase, I was hassled at the cash register by an old white woman who did not know what she was doing. After repeatedly showing the woman the receipt as well as lying it on the counter, I was still suspected of trying to return something that had been stolen. After all, black women do not run or work out. So, why would I have a pair of $40 Nike running pants in my possession? Perhaps for the same reason I had the latest (real) Louis Vuitton handbag on my shoulder, drove to the store in my 2015 BMW 528i, which had been parked in the driveway of my nice home located in Cary, a wealthy suburb of Raleigh. Yep. And, I didn't have to steal any of it. I used my own credit, credit score and wages to buy my fly stuff. However, public perception is that a black woman cannot possibly afford these things because most of us are unemployed, underemployed (retail workers), on public assistance and resort to buying fake designer goods in parking lots. This is a sad and sick commentary for black women who graduated from college, found careers, obtained master's degrees and found better careers because of their higher educational attainment. Nonetheless, black women are still placed into one category... the lowest segment of society and treated as such on a daily basis. I can't even shop for groceries without becoming a suspect.

This treatment of black women has to stop and to make matters worse, Nordstrom Rack is using black men to racially attack and disparage black female customers in its stores. This way, the store thinks it can't be accused of racist practices when it comes to profiling black customers. Blacks cannot discriminate against blacks, right? Wrong, Nordstrom Rack and shame on you for thinking that black people are naive to your game. The divide and conquer game is old.

I am making this appeal after learning that so many other black women (and black men) have experienced the same treatment while shopping at Nordstrom Rack stores. These folks, like myself, have taken to Instagram in order to tell their stories. Many have stated that what happened with Starbucks needs to happen with Nordstrom Rack and we will not stop until it does. NR needs to learn a lesson. NR needs to learn that in 2018, black people will call out racism at every turn, and big thanks to social media.

If you are African American and have been racially profiled while shopping at the Nordstrom Rack at Southpoint, please reply to this post. I want to hear from you. The Durham store is being targeted for a boycott. Do the right thing!

I'm an extremely prolific online shopper. When I say Nordstrom Rack online is the worst shopping experience of all those I have had I mean it. The processing timeframe is a DISASTER. Literally takes a week and half to ship out two items. There is a huge variety and cute stuff but the website is so terrible, you may never even get your item. A rep today told me I could place an order but there was a "50 - 50 chance" it would oversell. Not good odds.

I ordered a formal gown on Black Friday 11/25. My order didn't ship until 12/5, then of course shipping took the week so I didn't receive it until 12/9. That's horrible in and of itself. I also made about 5-6 other orders on Black Friday- this was the last to ship, and the last to arrive.

But- the dress was lovely, just ran pretty large. So I decided to order a smaller size on 12/10. This one shipped a little quicker, by 12/16. Still not impressive, but understandable as Christmas nears. I received it on 12/22. Again, I ordered with a cheaper item to reach the free shipping threshold. Both items were in the box. The cheaper dress was a gift and was wrapped in plastic, in good shape. The formal gown was thrown on top of it, NOT WRAPPED IN ANY KIND OF PLASTIC or protected by a bag or even just tissue. Just... tossed into the box. OF course it has some spots on it. In visible locations, such as the shoulder straps/neckline.

So I chat in, wait in queue, then get immediately disconnected by the agent and thrown back into the queue. Next I talk to a rep who says I need to reorder a replacement, nothing can be done. Appalling. I call in, speak with a kind woman, who offers to send a replacement. However the item shows only one in stock, and it's on hold. She sends me a free return label and offers a 10% discount coupon (which I never got). Today, 12/23, I see my size in stock and can add to my cart. No longer on hold! I chat back in and speak with another idiot who swears nothing can be done. But oh, maybe he can send replacement but it will take 7-10 business days just to LOCATE the item in inventory and says it will be quicker just for me to order it. Also it might sell out while it is being located. Huh? I call in. I talk to another kind rep, but again am told can not send a replacement out at no charge while I return the dirty defective one. I can try to reorder myself, I am told, but there is a "50-50" chance it will sell out. I mean... why even have an inventory number then?

The whole thing is ridiculous. In all my years of ordering online - hundreds of orders- I've never received a dress, much less a lovely FORMAL GOWN thrown into a shipping box without any kind of plastic protecting it. What is the matter with this company? How low can they go? Meanwhile other companies I have worked with, will send out replacements at NO CHARGE if the item is defective. I'm an honest customer, I don't rip off companies or lie about condition- and I expect the company to do it's absolute best to send my item with care. I paid money for it, the least they could do is make sure it's protected so it doesn't get dirty or torn!

Moral of the story: never shopping here again.

Nothing more needs to be said

GOOD SELECTION OF BOOTS AND THE SELLS ARE GOOD