NoonReviews 200

Noon has a history of advertising products at expensive prices and providing products which you did not order at half the price. You can see how they are making their profits. This is a company that deems itself outside of the law, which is why they do not care how bad their reviews are. If asking for a refund, do not hold your breath, they do not know how to spell "Refund".

My first time to order from them, and last time.
I made an order and all was smooth, i paid extra for next day delivery, and after waiting until night for my order, they cancel it
I called them they said it's out of stock and to return my money back it will take 3-5 working days lol
So now i can't order from another app waiting my money back.
And i didn't get what i ordered because it's out of stock,
Since its out of stock why the hell you have it in the app and you make people order it
The worst experience ever

It will take over 3 weeks to delivery 🚚 if anyone needs to order make sure you order one month before i was going to order another tow pants but not any more

UPDATE 07/2024: Dozens of emails and still haven't received my refund. Liars and Thieves! I have all the transaction details, order details, refund references, proof of conversation with noon representatives, submitted forms, and details for refund. Noon is ghosting me and stealing my money!

Poor product description and irresponsibility in customer service. NOON doesn't have warehouse facilities and using my home without paying rent. Very poor customer support from Noon for last 11 days. Before cancelling the order, delivery associate yelled at my wife for getting delivery PIN and delivered it. Every time i need to explain the issue to each customer care person and now social media & other forums. Item ID:NAEG*******762-1

I have made an order on noon minute, and what I have received is half of my order.
The left are gone! After that I found that they ain't no customer service hotline but bunches of people called agents working as post customer service and they didn't even try to help at all but just keep asking u to wait:)also they are keen on answering u same thing while ur asking them different questions :)
I uploaded one of the agent called Bassent or Passent...that's ducks
Now I lost almost 300AED and I would love to escalate to the police office :)

My Iphone is delayed two days and other order one day, whole holiday plan is rescheduled as I was suposed to travel last night but I need iphone so was unable to travel, n now Noon started using new way to delay delivery, Rider will go to some other place and call you am on wrong adress, so I cancelled delivery, You will get tomorrow your order. Like who gave you that adress and they will not answer, if you cross check from customer care they will tell correct address. I was sleeping and they wake me up by cals and for both orders told same story - am frequent user of Noon and they use to deliver me on this address. Today out of mo where they forgot my address and they can't come because they reached a place 12 km away thinking thats my address and now my area is out of there zone. Great Story Creation Noon!
Customer Care do not do anything for you, no matter you call 100 times no one bother
Since yesterday they are telling me they are going to do urgent delivery, its urgent delivery thats not received in 24 hours even and today again cancelled
I cancelled all my EId plans to sit home and receive orders since 7th, because they are telling me it will be fixed now and now and today, doing nothing in actual.
Worst experience of my life, am having worst headache bcz of them and their wrong commitments

If there is less than 1 star i would have given it to noon. I have been buying from noon for so long. And recently bought a mobile with a tiny opening in its pack, so i accepted it, but when i asked for return(to buy another mobile) they declined the return because of the tiny opening which i recieved it with

I order 2nd February M8 LS32BM801UMXUE Monitor by Noon i received monitor 3rd February but its different from my order. I received model no LS32CM801UMXUE its different version its AED 260 less as per the UAE market, after that i return monitor. 3 days later i received massage from noon its decline, one again my product return 17 days later, lot of complain made customer service useless they are convince customer, not give proper resolution, around 17 days. After that i make complain and rectify the issue return to noon. 7 days later i get my refund. Total process 1 month, one of waste customer service in world, as my experience don't by any think from noon or online flat form its waste of money and time, i attachment my bill and noon cheating Technic, one think i can say noon include in product id 2 serial no both are not same, this is way there cheating customer. For M8 monitor LS32BM... and LS32CM... this not same product. In bill BM but received CM

اشتريت حاجة بسيطة للمطبخ من هذا الموقع الزفت، واخترت أستلمها بنفسى من مركز التسليم، رحت علشان أستلمها من مركز التسليم التابع للشركة الزفت اللى اسمها فورى رفضوا يسلموها لى علشان شركة الشحن ما بعتت كود الاستلام، اتصلت بشركة الشحن ما ردوش وفورى قالوا ما لكيش حاجة عندنا لغاية ما تجيبى الكود وكانوا قمة فى الوقاحة، اتصلت بنون وطلبت إلغاء الطلب، قالوا تمام والفلوس هتنزل فى حساب نون خلال ٤٨ ساعة بحد أقصى، ومن ساعتها الفلوس ما رجعتش وكتبوا على حسابى ان لو فيه فلوس هتترد يبقى بعد ١٠ أيام، كلمتهم وهددتهم ان أنا هابلغ حماية المستهلك قالوا ما نقدر نعمل حاجة، وللأسف اكتشفت ان تقييم الناس للموقع ده سىء للغاية وناس كتير بتحكي عن النصب وسوء المعاملة، أنا هابلغ حماية المستهلك وهافضحهم، بس يا ريت ما حدش يشترى من النصابين دول! ا

I placed an order for 3 men's colognes around a week ago, there was an offer to get 50 dirhams cash back if you buy more than 250,my order was above 250, cash back was pending, all of a sudden, next day, Noon decided to cancel my order and advised me to place a new one, I did, cash back is now gone despite buying for the same initial order's amount that THEY canceled. Customer service is absolutely useless after sending around 15 emails throughout a week, they don't even bother checking the previous conversations before responding!

Don't order food from them. They're horrible and unprofessional. They don't refund and just block you from chatting.

Please Aware everyone, I downloaded the Noon app and my Noon app was hacked within a few days. Someone made a fraudulent tracnsaction with my credit card, I complained to Noon for this nonsense. But the NOON Customer care team they are repeatedly reading the same script that we cannot help you. Because of Noon i lost alot of money and i had to change my all card. Noon is the worst App in the United Arab Emirates.

I ordered baby hair oil in a glass…
I ordered baby hair oil in a glass bottle with a dropper, however, the item was received with a broken dropper and opened and leaked some of its oil. I contacted Noon's customer support for a possible refund, however; they didn't only refuse the refund, they have accused me of breaking the item by myself while taking the item from the soft package. They were rude and unprofessional, it reflects their bad management and value of their customers. Stay away from this company.

Date of experience: December 13,2023

I recently encountered a severe security breach involving my Namshi and Noon accounts, which resulted in an unauthorized transaction of AED196.80. Since both accounts are unfortunately linked, the hacker utilised my Namshi funds to purchase Razer cards through my Noon account.
Over the past week, I've been in constant communication with the customer service teams of both Namshi and Noon, only to find myself caught in a frustrating cycle of redirection between the two. This lack of accountability is utterly unacceptable. I want to emphasize that I have not utilised any public internet connections and have maintained the confidentiality of my password.
Moreover, I have not made a single purchase on Noon this year, making the fraudulent transaction even more glaring. Despite my persistent efforts, the promised managerial callback has failed to materialise, indicative of a frustrating disregard for customer concerns.
Evidently, the security infrastructure of both companies appears compromised, given that an unauthorised party successfully transferred funds from my Namshi to Noon account and executed an order using an unfamiliar phone number, which is unequivocally not mine. I have meticulously documented this entire ordeal with screenshots and intend to involve law enforcement to address this criminal activity.
My primary objective is the retrieval of my misappropriated funds. Regrettably, the subpar customer service experience has led me to the decision of closing both accounts asap. My time has been needlessly wasted, and this experience has been nothing short of infuriating.
In conclusion, the customer service I have received is substandard, and I strongly advise others to steer clear of both Namshi and Noon. This has been an utterly frustrating ordeal, and I still expect a swift resolution to this matter.

They cancelled my order after 14 days of waiting and the reason that its out of stock... then the same produt is avalible with 40% increse in price... worst place to buy refunds will take 14 working days...

I waited almost 2 hours for my order but then you guys proceed to cancel it and tell me "there was a problem with the internet" I asked for help two times why not tell me what's wrong the first time instead of making me wait 2 hours and then finally tell me there was a problem and while waiting they gave put 13.75 in my noon wallet because it took so long then when they cancelled the order they took away the money, NICE ONE NOON I HOPE YOU RUN OUT OF BUSINESS

I ordered Tinkle eyebrow razors from Noon and the packaging was opened from one side! It looked like someone had taken out the razor and put it back. This was extremely disgusting and unhygienic. They have zero health and safety standards. How can you sell something like that. Zero Quality. I will never buy from Noon again and i will spread the word among my friends.