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Noon
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NoonReviews 200

1.1
noon.com

Noon Reviews Summary

The overall reputation of the company is significantly marred by frequent complaints regarding customer service and product quality. Customers express dissatisfaction with order cancellations, delayed deliveries, and unresponsive support, often leading to frustration over refunds and returns. Negative sentiments dominate, highlighting issues such as poor product descriptions, hygiene concerns, and inadequate warranty service. While there are isolated positive experiences, they are overshadowed by a prevailing trend of customer dissatisfaction, indicating a pressing need for the company to enhance its service reliability and responsiveness to consumer needs.

This summary is generated by AI, based on text from customer reviews

service
94
value
96
shipping
96
returns
87
quality
88
AE
1 review
0 helpful votes
Follow Lee H.
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Undeliver
July 30, 2023

They cancel my order because they cant reach me thru call.now my question why u dont want refund my money for what reason.is this scam,i paid thru card,im waiting for 2 hours for the respond regarding this issue what is this

Date of experience: July 30, 2023
Layla I. Noon Rep
over a year old

Hala, could you please share more information through our support channels, we'll look into this in detail and fix it for a smoother experience in the future.
Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, and Instagram, and We'll get in touch with you to solve any issue you're facing

AE
1 review
0 helpful votes
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Noon One
July 24, 2023

Worst experience. I have not subscribed for noon one or anything like that, yet they directly deducted 15 aed from my bank account without any confirmation or permission, when asked for a refund they said they cannot help.

I would suggest my friends, family and everyone not to shop from noon. Pathetic customer support.

Date of experience: July 24, 2023
Layla I. Noon Rep
over a year old

Hello Syed, kindly note that if the free trial was not cancelled before the trial end date, it will get renewed and charged, and the membership will be active until the next expiry date. As it was clearly mentioned that 15 AED will be charged on a specific date when you applied for a free trial of Noon One membership.

AE
1 review
0 helpful votes
Follow Kiran K.
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CS is worst and good in reading the templates of the system. Product ordered, amount deducted, but still the product is not shipped even after the delivery date. Noon is one of the biggest money making scam company..

Date of experience: June 19, 2023
Layla I. Noon Rep
over a year old

Hi Kiran, we're extremely sorry that the shopping experience wasn’t up to your expectations. We assure you that this isn't the experience we intend to provide. Our team has been advised to update you as soon as possible, Shukran.

AE
1 review
0 helpful votes
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While booking it's show tomorrow it will be delivered but after 4 days also not delivered. Customer service also weak response... Unsatisfactory results

Date of experience: June 15, 2023
Layla I. Noon Rep
over a year old

Hi Mohammed, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, and Instagram, and We'll get in touch with you to solve any issue you're facing. Shukran!

Saudi Arabia
1 review
3 helpful votes
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Amazing!
June 12, 2023

They have products for a good price, very cheap, and arrives quickly, unlike AMAZON! They ship in 2 weeks or less, ( if ur in saudi arabia) in my whole time my order only got canceled twice.

+2
Date of experience: June 11, 2023
Layla I. Noon Rep
over a year old

Hi Faris, we're thrilled to hear that! We hope to continue serving you in the future and keep providing you an enjoyable shopping experience.

AE
1 review
0 helpful votes
Follow Hala Sofia D.
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Je suis vraiment déçue je reçois ma commande la tablette ne fonctionne pas et pour le remboursement c'est toute une ridicule histoire

Date of experience: June 9, 2023
AE
1 review
0 helpful votes
Follow Chaimaa A.
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مندوب التوصيل تعامل 0 لا ادب لا اخلاق جاب طلبية لمكان شغلي لان عندو طلبيات غيري لما تصلت عليه قال انا رحت خلاص قلت ليه كيف وانا بستن طلبية من اسبوع قال اتصلي عل costumer care لانو عارف رقم مايشتغل فيني اعرف ليش رقم خدمة زباين ماتشتغل يعني تطبيق كبير متل نون ورقم مايشتغل

Date of experience: June 9, 2023
Layla I. Noon Rep
over a year old

مرحباً شيماء، نأسف للإزعاج الذي قد تم التسبب به. نحن نأخذ رضا العملاء على محمل الجد ونريد المزيد من التفاصيل للنظر في هذا الأمر. يرجى التواصل مع أي من القنوات التالية ، ويسعدنا تقديم المساعدة. اتصل على 80038888 في الإمارات ، 8001160210 في السعودية و 16358 في مصر. شكرًا.

AE
1 review
0 helpful votes
Follow Jv P.
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I signed up for noon 'one' and purchased an iPad with express delivery. The address i used was my office address. It's almost 5PM and no one came. I requested for customer service to call me which they did. I was assured that it will be delivered before 6PM. I waited in the office beyond office hours hoping to get my order. Long story short, i didnt get it and got a text at around 11PM that it will be delivered but again, never came. I changed the address to my home address so they can deliver it any time, still, no one came the following day. And as of this writing, after tracking the delivery, it will now be delivered by Monday, which is 5 days after i ordered. I mean HOW IS THIS FREAKING EXPRESS DELIVERY?!?!?!? Agents are rude. NOT WORTH IT. I WILL NEVER RECOMMEND NOON EVER! THIS NEVER HAPPENED TO ME ON AMAZON. AT ALL.

Date of experience: June 2, 2023
Layla I. Noon Rep
over a year old

Hi, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, and Instagram, and We'll get in touch with you to solve any issue you're facing. Shukran!

New Mexico
1 review
0 helpful votes
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HORRIBLE COMPANY
May 28, 2023

Signed up and had to have heart surgery right after. Never got any type of trial. Never got to find out what the company was about. Charged my card and refused to refund my money. DO NOT TRUST THIS COMPANY. VERY UNFAIR. ALL I ASKED WAS A CHANCE TO FIND OUT ABOUT THEIR COMPANY, BEFORE BEING CHARGE.

Date of experience: May 28, 2023
Layla I. Noon Rep
over a year old

Hi Larry, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, and Instagram, and We'll get in touch with you to solve any issue you're facing. Shukran!

AE
1 review
0 helpful votes
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Scam alert
May 26, 2023

I should have seen all the bad reviews before even ordering from here

I ordered yellow mangoes and received green raw mangoes and they dont want to return it because raw or not they are still mangoes thats the mr raid from complain department told me pls be carefull when u order any thing from here because if its gud or bad they will not return it instead he wants to give me back the 3 dh service fess can u believe that

I have shared the pictures of what i ordered and what i received

Date of experience: May 26, 2023
Layla I. Noon Rep
over a year old

Hi, we're sorry for the inconvenience caused. We take customer satisfaction seriously and would want more details to get this looked into. Kindly reach out to any of the following channels, and we would be happy to assist. Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Thanks.

AE
1 review
0 helpful votes
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Broken Products
May 21, 2023

19/05/2023 I have received black and decker blender from noon.Only one time I used it and it was broken.And also I throw my box because no need to keep empty box with me I trust noon and black decker but they refuse to replace or refund my cash without box.Well disappointed this crazy app and this brand.Please do the needful as soon as possible.

Date of experience: May 21, 2023
Layla I. Noon Rep
over a year old

Hello, we do apologize for the inconvenience caused, we can see that our team checked your returned item, and the amount has been added to your noon wallet, as you can use it in your next purchase, thank you.

AE
1 review
0 helpful votes
Follow Haitham S.
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I bought a Samsung mobile through noon and the seller is noon it self (not from other seller). I received it yesterday and it was no working and I called them and they advice to call Samsung store. I went to Samsung store and they checked the serial number and told me that the phone was used 3 days ago and checked the phone it was not a real phone it was a demo.and the serial number doesn't belong to this device!

Date of experience: May 18, 2023
Layla I. Noon Rep
over a year old

Hi Haitham, we're sorry for the inconvenience caused. We take customer satisfaction seriously and would want more details to get this looked into. Kindly reach out to any of the following channels, and we would be happy to assist. Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt. Thanks.

AE
1 review
0 helpful votes
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How customers will trust you Noon?
May 10, 2023

7 days,,,, many phone calls to Noon customer care,,,,, multiple emails,,,, still problem not solved.

The story: received a 1star energy efficient AC for the order placed for a 4star energy efficient model.

I am receiving same reply from noon followed by each email. But I haven't received a solution yet.

I would like to say that the support Noon provided is pathetic.

How customers will trust you Noon?

Today I received a call from Noon staff who offered me AED 75 as compensation and then he raised it to AED 100. Then he asked me to keep the wrong product which I got from Noon.

I hope the Noon team has the minimum knowledge to understand that the wrong air conditioner model with a 1-star energy rating will make a 30% increase in electricity consumption.

Considering these facts, I am not ready to agree to any compensation deals keeping the wrong product with me.

Noon may better consider replacing it with the correct product and then compensating me for the inconvenience caused to me and my family due to the fraud deal done by Noon and seller.

Date of experience: May 10, 2023
Layla I. Noon Rep
over a year old

Hi Joseph, we're extremely sorry that the shopping experience wasn’t up to your expectations. We assure you that this isn't the experience we intend to provide. Our team has been advised to update you as soon as possible, Shukran.

Turkey
1 review
1 helpful vote
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Scammers
May 8, 2023

This company are scamming thieves that will take your money but not give you the product you paid for.
I would not purchase anything from them if you do not want to get in to difficulties trying to get your money back. They do not care about the customer. Once they have your money thats it. Business ethics are simple, treat your customers right and they will come back. Noon do not understand this.

Date of experience: May 8, 2023
Layla I. Noon Rep
over a year old

Hi, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, Instagram, and LinkedIn, and We'll get in touch with you to solve any issue you're facing. Shukran!

AE
1 review
0 helpful votes
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Very bad experience
April 28, 2023

I have bad experience from noon. I have lost my full amount because of their inexperienced and impatient riders. To be honest, my mobile was switched off for 5 minutes only. Better be careful. I didn't receive refund also.

Date of experience: April 28, 2023
Layla I. Noon Rep
over a year old

Hi, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, Instagram, and LinkedIn, and We'll get in touch with you to solve any issue you're facing. Shukran!

AE
2 reviews
0 helpful votes
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Worst company ever
April 23, 2023

Zero for service for everything. They bring the wrong items. They come always later than the due date a week later. The customer service are dead bodies who will do no $#*! but to everytime say only we will raise a complain within 48 hours u ll get a response. If u ever get the call they will tell u again a stupid story. Never will they solve any issue. They will kill customers nerves and never fix any problem. They r not professional. If you want to get blood pressure body tension and a heart attack and never get what u ordered delivered chose Noon. They r as usuels as their name.

Date of experience: April 23, 2023
Layla I. Noon Rep
over a year old

Hi, we're extremely sorry that the shopping experience wasn’t up to your expectations. We assure you that this isn't the experience we intend to provide, Kindly reach out to any of the following channels, and we would be happy to assist. Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt. Thanks.

AE
1 review
2 helpful votes
Follow Dileesha A.
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Refund payment
April 18, 2023

I purchased some products on march 12 on same day i cancelled two items it was paid online. So they promised me that i will het my refund within 7 to 14 days which is not refunded till now (April 18) Customer service is too bad. I am waiting to get my refund more than one month still they are asking to wait 48 hours to update. We will not trust this app again very dissatisfied will not order again. You have loose your regular customer. Please dont mention anything THAT YOU CANNOT DO IT

Date of experience: April 18, 2023
Layla I. Noon Rep
over a year old

Hello Dileesha, we did check your account and we can see that, the concerned team has clarified that you were not charged for the order and the initial deduction will not appear in your bank statement. This amount will be automatically reversed by your issuing bank depending on the bank's policy. Thanks.

AE
1 review
0 helpful votes
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Ordered food, and it took by default another location, and after correcting the location, they said they won't deliver and no refund will be issued. Extremely bad. Will never try to order again.

Date of experience: April 8, 2023
Layla I. Noon Rep
over a year old

Hi Farah, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, Instagram, and LinkedIn, and We'll get in touch with you to solve any issue you're facing. Shukran!

AE
1 review
0 helpful votes
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Asus laptop
April 4, 2023

I have ordered the asus tuf laptop no response i tried to call them in uae service center still its showing busy i dont get it if the help center is busy what is the point of giving helpline number if its busy everyday extremely dissatisfied with the service never gonna buy from noon again

Date of experience: April 4, 2023
Layla I. Noon Rep
over a year old

Hi, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, Instagram, and LinkedIn, and We'll get in touch with you to solve any issue you're facing. Shukran!

Saudi Arabia
1 review
0 helpful votes
Follow Екатерина Р.
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I ordered 3 brush it come not what I ordered, I'm very sad I'm calling to them they don't reply, I text them no response

Date of experience: April 3, 2023
Layla I. Noon Rep
over a year old

Hi, would you please be kind enough to share your concern through our customer service channels so we can investigate further: Call 80038888 in UAE, 8001160210 in KSA, and 16358 in Egypt
On social - we’re on Facebook, Twitter, Instagram, and LinkedIn, and We'll get in touch with you to solve any issue you're facing. Shukran!

About the business


+118