NoonReviews 200

I ordered a renewed MacBook Pro, but only the name was renewed. When I received the item, it seemed as though someone had used the Mac and just put it on sleep mode. Additionally, the Mac is getting hot like a water boiler, there is a small white color fading on the display, and a full Apple sticker has been pasted on top of the Apple logo part.

I returned it to the Noon facility, but no one contacted me to explain what happened. They simply returned it to me, stating that it was not covered by my policy. I was frustrated and felt like they had sold me a faulty product.

When I noticed that the item had a 6-month warranty, I requested assistance. However, when I filed the first case, no one called me back for 3-4 days, so I had to call to follow up. This happened again when I filed a second case, and five days passed with no contact. So, today I had to call for the third time to follow up, and again they filed a case. I hope they don't ask me to return three Macs!

I have been using Noon for years, but this is the first time I have had such an issue, and their customer service and management have been very poor. I am not sure what the management does, as they seem to be ignoring customer complaints.

I don't know what to do next. I think I will have to call for a fourth follow-up and file a claim again. This is frustrating!

I recommend Noon for everything except electronics. (Only electronics bring the E-commerce up, right?)

The item has never been delivered despite the fact that it has been marked as delivered. The building security has checked the cameras and no one even made an attempt to enter my building 1 hour before and 1 hour after the time of the supposed delivery. The item was supposed to be a birthday present and ordered with express delivery. The Noon support is helpless, they even can't make a phone call to a delivery person and ask the one where and where the one made shipment.

I purchased a new iPhone 14 Pro Max and was given a defective product.
I requested for a refund, but noon has been extremely unhelpful and disrespectful the whole time.
My phone was picked up TWICE, and the refund request was rejected TWICE stating there is no manufacturing defect even though the battery drains like no other iPhone I have ever used. I was told clearly the refund will be processed 100% as I did not want the phone to keep going back and forth.
I have been following up on this for two weeks now, every single day and they refuse to get somebody from escalation call me back; it's really like stealing and running to a corner refusing to return my money.
When I finally received a call from escalation, the person that called me told me to accept the phone delivery when it is sent back as the refund was rejected by quality check and either raise another request and send the phone back for the THIRD time or go to apple, get documents stating the product is defective, take videos and photos of the issue and only then they can help before HANGING up the phone in my face. This is their customer service!
Noon is the worst company I have dealt with living in UAE my whole life. They will steal your money in broad daylight, lie to you and disrespect you in case of any problems. They are refusing to abide to their own policies which clearly state if there is a manufacturing defect in the product, Noon is liable to process the refund. Instead, my phone is going back and forth between Noon and myself. This company is running a major scam!
Please spend your money elsewhere and boycott Noon.
Best to order from Amazon, Noon is an absolute scam.

I bought the ordinary BHA AHA peeling solution from a seller called "OMEGA TRADING" I received just a day ago. This is a fake product. It's a fake "ordinary" product. I've used this product for years and I usually bought it from Sephora. I'm well aware of its use, smell, texture. Unfortunately I bought it from here for the first time. In fact it was "best seller" and promoted as the first item when it is searched. I am extremely aware of its smell and feel on the face. This is fragranced like soap, not the usual pungent smell. And is not an exfoliant! This is A FAKE PRODUCT AND THE BUYERS HAVE NO IDEA. Some of the ratings that are 1 are saying it's fake whilst a big amount of people say it's real. The box is also an indicator that this is a fake. The actual bottle is FAKE. I compared it to the real one, and you can see the contrast in smell, color and packaging. I didn't have a problem with Noon until this. I'm looking forward to see how they'd respond to me regarding a fake product being sold on their platform.

Do not order anything in Noon Food. They scam you saying system fail and never return your hard earned money. Be careful. They don't have any morals Nor ethics.

I dont recommend at all! Poor service! Lazy driver and liar! Terrible service!Im so really disappointed.

Sold me a broken laptop, refused to refund me and just sent the laptop back. I returned the laptop after 1 day and they said there is nothing they can do

Noon Grocery deliver with delays - it used to be 1 day (I have VIP status). Now they charge 3 dhs fees(!) and delivery is in two days at the fastest. The packaging is often filthy. Last month I have made purchases by over 2000 and they cancelled my last two orders to avoid granting me 200 dhs as per their own rules - I should receive 200! What a terrible approach to service - cheating the customers. Don't be fool, it is time to reduce shopping with NOON. There are other options - I will use NOON much less now.

The problem started from my side. I returned a screen bought at Noon. I was not at home and my wife, instead of returning the screen, gave the driver a very expensive soundbar which arrived the same day. 2 weeks have passed and Noon still have not returned the soundbar. 4 times they have called me to inform me that the item was going to be returned in 24 to 48 hours, and nothing has happened. Customer service only replies with predetermined scripts that after the 2nd time just makes the problem more unbearable.

Worst customer service and worst product quality, I highly not recommend this app, please do not waste your time, effort and money. NOON is not responsible for you after sales. They bull$#*!ing people, you might fall for their promotion but I'm telling YOU It's not worthy. PLEASE DO NOT USE NOON APP.

Fast delivery and great experience, low price and deliver the correct item as mentioned on the website.

Great products and the best customer service, the best e commerce site in the region, i would choose noon over Amazon anytimes

The worst experience ever. I will never buy anything from noon and would not recommend you buy from them. Not only did my order not be delivered, but they kept telling me it's out for delivery over 4 days! The order never got delivered and I asked them to cancel it and they did not! Had to cancel it on two different calls over a whole week of them saying "in 48 hours" and now I am following up on the refund payment (2000 dirhams) for the third time which I never received and they keep promising the "48 hours" this process from supposed delivery took place from Dec 22 until today Jan 2 without resolution!
Terrible service stay away!

I ordered a samsung phone from Noon. It is a fake phone and not opeening any banking or government applications because its OS is rooted.

The phone is of no use to me.

Requested a return to noon which was declined. Now i am trying to reach out to noon through email and calls from last many days, and every representative from noon is giving me different answer, i need to explain my story to each of them again and again everytime, and they will give you a totally diefferent answer every time.

So pathetic, its a tooo much torture for me to contact noon. And still my issue is not resolved.

Please dont buy anything from noon. Please dont waste your money and time with them

FAKE GOODS! I thought I was buying genuine CREED AVENTUS perfume for AED1045 on a Black Friday sale. Turns out on delivery the item was fake. So so disappointed in NOON!

Luckily I took the "Cash on Delivery" option and refused to pay. But something has to be said, or else they will keep getting away with selling knock offs.

Ordre perdu. Livré à une fausse adresse, service client incompétent.12 jours une dizaine d'appels émis sans aucune réponse fiable ni action prise. Sce mérite zéro étoile non pas 1 mais J'avais pas le choix pour pouvoir rédiger un commentaire.
Noon

I have ordered for new Desktop 02nos
But received the used item and 01 desktop monitor is defective (screen broken) there is no necessary action on this to replace the item or refund the money.
Please find the attached photos and videos for reference.

I'm suffering with this issue since 27th of October till the date there is no solution. I have called to customer number many times but there is no positive response.very bad service.