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Noon Grocery deliver with delays - it used to be 1 day (I have VIP status). Now they charge 3 dhs fees(!) and delivery is in two days at the fastest. The packaging is often filthy. Last month I have made purchases by over 2000 and they cancelled my last two orders to avoid granting me 200 dhs as per their own rules - I should receive 200! What a terrible approach to service - cheating the customers. Don't be fool, it is time to reduce shopping with NOON. There are other options - I will use NOON much less now.
Tip for consumers:
Do not believe that you will receive a cash back award if you shop over 2000 or 3000. They have a trick - they will cancel your order not to give you the cash back. Use other groceries online. They are faster and more honest than this.
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Hi Izabella, we're extremely sorry that the shopping experience wasn’t up to your expectations, as we can see that the concerned team has clarified that to be eligible for the 200 AED cashback, you have to spend at least 2000 AED, and after reviewing your account, the total spent in February is1603.51 AED. Thank you for your patience and understanding.