NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.
I purchased a set of sheets for $29 that Nomorerack.com claimed to be worth $250. The quality is terrible. The sheet doesn't even fit my bed and there are now multiple snags in the sheets themselves after I washed them per the instructions on the tag. Never in my life have I seen bed sheets snag like this. This company is falsely advertising the true quality and value of these items.
A little late with my review here but I received a handcrafted boho vintage style bracelet for Christmas that I really like but is a bit too big for my wrist(and cannot be adjusted). I tried to exchange it but then was told they don't do exchanges(which is ridiculous) so then I tried to return it but that didn't work either. I think if "customer satisfaction" is really their main goal(which every single one of my emails mentioned) then they would be a little more lenient with their return policy around the holidays. If this bracelet was a gift how would I have known that it didn't fit me comfortably until I received it? Of course it was bought in advance(more than 14 days before Christmas which is past their return policy). So now I have a bracelet that will never get worn and is just sitting in my jewelry box. I might as well throw the bracelet out and put a $10 bill in there because it would be the exact same thing-a waste of money. I have already advised anyone & everyone I know not to buy anything from here.
Hi Brianne M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
After seeing the reviews I was very skeptical of this website, but ordered anyway. I ordered 3 rings just over a week ago and they all arrived today! I was pleasantly surprised considering all the negative feedback. I do plan on ordering from them again, but only low ticket items, since the majority of the negative comments are coming from customers who purchased higher ticketed items. Also, their jewelry is fabulous!
I went online and ordered the Dr Dre beat headphones at 7 43pm last night and I'm being told at 9:40am I can't cancel my order. I found out they were refurbished! No thank you! As soon as I said I wanted to cancel the order the woman Rain told me I couldn't THEN she asked when was it ordered. REALLY? After she pulled up my information she tells me I would of had to call by 9:00am! Their hours are 9 am- 6pm which means if I'm not able to get a rep on the line EXACTLY at 9 am I'm screwed! I requested a manager Rain continued to talk to me. I told her yet again I want a manager. Well this woman told me the something the first rep did! I read to her the order confirmation I received stating the strive for the best customer service and they go above and beyond for their customers. She had nothing to say. So before I hung up I let her know I should of learned when I ordered those 19$ boots for Christmas and didn't get them until the 2nd week of January! Also she tried to say I could of emailed them. That's a joke! Last time I emailed them I didn't hear from them for 3 days! Their policies SUCK and so does their customer service! I WOULD OF GIVEN THEM A ZERO HOWEVER THAT WASN'T AN OPTION! I can't wait until I get my survey for this order!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Purchased to bras, and some accessories. The bras did not have description or picture of the back of the item. I emailed the the same day the items arrived to inform them that i needed to return them. They had me repeatedly send emails letting them know which item, full details etc. The items were not marked final sale and final sale is no where on the receipt. I have 10 emails trying to get correct rma #, they sent RMA # for one bra and not the other one. Then when I inform them that I have two to send back they tell me that I can not send them back they are final sale. I think they manipulate the website to suit the needs to there pocketbook. I since shady practices and the worse customer service as far a intelligence I have ever encountered. I originally emailed them 3 weeks prior to the decision to not refund me the 40 bucks. I have read reviews that people are stuck with devices that are crap and other items that cost quite a bit of money. STAY AWAY FROM THESE YOYO's. CUSTOMER SATIFACTION IS NOT IMPORTANT TO THESE GUYS. SELLING YOU CRAP IS IMPORTANT. If someone orders an item and is not satisfied GOOD BUSINESS practice is to take the item back, take the loss on faulty/unsavory items and make sure customer trust you enough to know that you stand behind what you sale and they will continue to shop with you. COMMON SENSE NOMORERACk... keep up the good work!
Hi Pam L.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I'm not sure why people are gigging this website bad reviews, but Inhave not had any problems with the merchandise. The. Shipping takes a little time, but the products are excellent!
No more rack is a scam. I purchased an irola tablet for Christmas and I thought that I had purchased from a dependable site with great items but I was wrong. When my tablet arrived I was extremely excited but that changed once the pieces started breaking. The stylus broke the first day it was delivered, than the keyboard and now the tablet is broken. The tablet was not used often but everytime it was used something broke. I can use my tablet because the power button is broken. Sooo now I'm stuck with a broken tablet and from what I've read on the website in regards to the return policy I can get a refund or even a new tablet. I will never shop on nomorerack and I will tell everyone who would listen to never shop there.
Hi Shantana R.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Your customer support phone number is pretty hard to find for first time users. I assumed email was the only way for contact. After waiting for a response I realized my first email did not go through. My second email apparently was sent 15 days after we recieved the necklace from nomorerack. Working 60+ hours a week has not given me the time to confront the issue earlier. The issue was that the wrong neccklace was sent and I wanted to return it. First, when I bought it nomorerack claimed it would only take a couple days to ship (well before christmas, Great!) I ordered the necklace Dec 16th and it didn't come until Jan 11th! Now, when my second email finally got through it was just barely past the 14 day cutoff; for people that so closely scrutinize dates and punctuality it's ironic how late our necklace finally arrived.
I spent exactly 45 minutes on the phone today, on my day off, to explain the situation and get the necklace returned. By the end of it they gave me until TODAY to get it going in the mail, meaning I had to hurry to the post office to make it. I will NEVER utilize nomorerack.com again for any purchases and will not be reccomending it to anyone either. I will warn my friends and fellow consumers that shopping through nomorerack is a risk and very likely to become a waste of time.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
They customer service sucks returned items in September and still haven't got my refund. I sent a pic of the to little bras that was a size A not a size C like I ordered. Will never order again I would tell you to run run and stay away
One of the worst...
First they confirmed my order when i placed it, then they send me another email saying that your order has been shipped with a tracking number and upon tracking i found out my order being delivered to another person, and when questioned, they turn around and told me that my order was cancelled? They didn't have the courtesy to call me or email me about the cancellation when i placed the order. They waited till i got back to them saying my order was delivered to a wrong address and then they send me the email saying my order was cancelled and gave all this BS stories which i am supposed to believe? This was i my first order with nomorerack and will be the last and will post this in every single blog i could find about the incompetency and customer service they render which is one of the worst on the planet.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
My order is completely wrong. Why would they ask me what color I want and then just send me what ever they want? What a crock, customer service is our main goal? And then they screw you. I'm not going to waste time and money to return but I will NEVER shop there again.
Hi Dana M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
It seems like everybody hates this site and the only ones that are saying its a good site seems like they probably work for nomorerack.com but this really sucks because now I'm afraid to order anything and they have really awesome stuff i wish i knew if this was a bull$#*! site or not seems like it is but theres mixed reviews
I would never shop on this site again. Make sure you read the fine print. Apparently the boots I bought said exchanges only. So I was forced to buy more garbage from this site! Their customer service is awful!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I love shopping here! Shipping can be a bit slow at times, but it is mentioned several times on the website. I have been extremely happy with everything I have ordered, except 1 item, which was very easy to return when I contact customer service via the website. I've ordered everything from clothes to jewelry to sheets & pillows to tablets. Wonderful!
They required me to give them my ID just because I accessed the site from more than one IPs. After 2 weeks of back and forth they still haven't resolved the simple issue, all in the name of security. I'm not giving them my ID for an internet order, this site is run by some real idiots.
This has been the worst experience ever. I ordered things before and hadn't had a problem until now. I ordered two sheet sets at the beginning of January and I only received one.
When I dispute the claim they show that the package has arrived as that is what the tracking number shows. BUT IT WAS ONLY ONE SET OF SHEETS! They keep referring to the tracking number. I have pictures of the packing slip that shows "Refund" next to the Burgundy Sheets but that doesn't matter. The tracking shows the package arrived. How can one prove them wrong? I will NEVER purchase from Nomorerack again. Big loss for them since 90% of my shopping is done online.
Hi Kim E.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
[ http://www.bbb.org/new-york-city/business-reviews/internet-shopping/nomorerack-com-inc-in-new-york-ny-******* OVER 2090 COMPLAINTS IN THE THE 3 YEARS FILED WITH BBB]Reporting this company to BBB! NEVER GOT MY REFUND! Customer Service is horrible. There is NO PHONE NUMBER - ALL COMMUNICATION IS ONLY VIA EMAIL. You are lucky IF you receive exactly what you ordered. The return policy is HORRIBLE - the customer must pay the return cost AND when the item is delivered, Nomorerack claims they did not receive item, thus NOT getting any refund. BUYER BEWARE. Prices may be cheap... BUT THE BS is NOT worth it. PLEASE DO NOT SHOP AT nomoreack.com if you want to keep your sanity.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
So far its a one star... i ordered pink salt and instead of going from la to sf it went to GA. I just emailed CS so we will see if the stars go up
Hi Leticia U.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I bought 2 tablets for xmas. They took 4 weeks to arrive! Now, after my kids have used them for a month, one of them won't take a charge at all! Not to mention, they hold a charge for 2 hours top! When I called today, the lady rushes me off the phone saying there is nothing they can do for me! I wasted over $130! I will never shop with them again.
Hi Christ R.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I didn't have trouble with my order or the shipping. Quite happy actually. My problem came when my credit card number was suddenly be used all over the East Coast. Watch your credit card if you've given it to NOMORERACK! Lucky for me, the low life thiefs are too stupid to notice that it was a pre-paid, it had no money left on it. Morons.
NOT SECURE FOR CREDIT CARDS. WATCH YOUR CREDIT CARD STATEMENT FOR SMALL CHARGES WHILE THEY FISH FOR WHETHER OR NOT IT'S A GOOD CARD. NoMorerack employees? Who knows.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less