NinacloakReviews 430

This is a terrible company - the clothes I ordered took three months to arrive, fabric and colours were not as pictured on website, eg, linen/cotton mix was in fact a cheap synthetic fabric. Returns procedure is complicated and lengthy. The whole process took so long I ran out of time to appeal for a refund through Paypal. Endless repeated emails have resulted in no refund from the company. There should be a means of prosecution for this type of scam.

Its a big scam, I bought clothes from website cost 180.00. They kept delaying shipment and finally came after one months. Packing was disgusting, horrible fish smell that u can't open parcel, I opened one and it was completely different from pictures, material like paper and hard, not cotton or linen, size was not even the same. Shipment was from Hong Kong. I asked them for refund via email and no reply on phone Then I involved pay pal. When pay pal contacted First they ignored then they offer pay pall to give less than half 112 and then no response. Now I am struggling with my bank. So much Hassle, first on phone with long waiting time with pay pal and keep sending email with no significant progress, seems I lost my money and no hope that they will give me back my money
Don't buy from this site,

I ordered about $220 worth of merchandise. They said they sent the order, but I never got it. It has been a year and finally they responded saying that they cannot refund my money because Paypal "has expired". They only offered me a voucher to purchase from their website. I didn't expect high-quality due the pricing, but from there to send a different product, all together (as I read on the reviews) is unethical.

This company stinks! No customer service no integrity. They are a bunch of liars who don't care. I tried repeatedly for a month to return a blouse that they sent the wrong size. They kept sending me the same email over and over again. I repeatedly sent the items they requested but still same email came from numerous individuals with foreign names. No one was really interested in helping me, only asked for a return shipping label and a return number in their system which obviously doesn't seem to exist. I even got a response from them in Chinese! They should not be in business in the US! They are a bunch of non caring dishonest people and there is NO customer service….

DO NOT be fooled to purchase from this site. 1) garment fabric is not at all as described; 2) sizing is for either children or exceedingly small (tiny) shaped person; 3) return "process" is a scam - they will offer pennies on the purchase to get you to keep the crap they shipped, they will tell you they can't refund, they will frustrate you to the max until you give up; 4) the order took so long to arrive that they volunteered a $10 credit on a future order.

This company is so bad... I've never dealt with anything like this. I ordered in December and finally got my order in January. They sent the wrong shirt. They will not refund my money or send me the correct item. And then they want me to pay for the return postage. UNREAL!

Ordered a cocktail dress from Nina Cloak and received something completely different of inferior quality. When I contacted the company via email they responded with an apology but no refund. They would not exchange the product and give me what I ordered, instead they said to keep the incorrect order and sent me an email coupon for another purchase.

One photo is the blue sequin dress I ordered. The 2nd is what I received. Wasted $35.00!

I ordered a dress and they sent the wrong one. I am trying to get a refund and they will not give me one. Instead they keep giving me offers of less than half my money back. The dress isn't even close to what I ordered. Not even the same size. They advertise "only pay shipping once", yet they tell me I have to return this wrong item at my expense. It was their mistake and I have to pay for it. They even asked me to send pictures of the wrong item which I did. I have no idea why they wanted pictures and then refuse to refund my money or even give me an address of where to return the item at my expense.

Ordered my size in tops and not one of them fit. Way too small and the quality was so cheap. I also ordered 5 shirts and only received 4. The shorts I ordered in my regular size would fit an 8 year old. I was VERY disappointed in what I received. I have requested a refund and we will see what happens. Beware they come from China and the material is third rate.

I ordered from them in July, order was late after I disputed with my bank, I finally got my order. Everything was the wrong size and quality was crap. It took 3 weeks to get a return address from them. I returned the items August 21st, here it is September 13th and nothing. They don't respond to my email anymore. 15 emails back and forth, they have my return but refuse to communicate anymore. I'm out $220.00

What a joke, but the joke is on the buyer not the seller. I imagine the seller called Nina Cloak is laughing all the way to their Chinese bank. Bought through PayPal and from the long, tedious and drawn out process I can only presume that PayPal has now gone from Consumer protection to Seller protection. These types of sellers should be dropped by PayPal like hot potatoes. After many, many emails and phone calls I have eventually got most of my outlay refunded by PayPal in the form of a credit voucher, but they are not willing to say that this seller will be dropped. What's the point of a so called consumer protection group if they are not willing to protect us without a full blown argument? My only advice to consumers is: go on to the website of the seller before purchasing anything and see what buyers report before you report. This company sounds suspiciously like a SCAM.

I bought $185.00 and out of 8 blouses some were very cheaply made, others small enough to fit a pre-teen or they sent the wrong colors. After several emails back and forth about wanting to exchange the sizes or wanting a refund for others. I finally gave up and stated I just wanted to send it all back and get my money. Then the next email stated they needed all the blouses on hangers and pictures taken from multiple angles so they could document if they would provide a refund. DO NOT DO BUSINESS WITH THIS COMPANY if you have any good sense. Their statements, telephone number, and where you can submit a claim for a refund are all false and none of it works.

I had to wait for two months then when it came it was the wrong colour and I couldn't bear the shade of dirty green. Made contact and they wanted me to pay for it to be returned then they would send me a new blue one as I had requested. Then when I refused, as I'd been ripped off that way before as they never send it. Ninacloak said they would pay me half my money if I kept it. I refused as it isn't nice and not my colour. Didn't get back to me after wasting hours of my time sending photos and trying to prove it with them. This business is a major disappointment!

I usually check online reviews, but forgot. I will never do that again. I'm in Australia and purchased over $200 worth of clothing. I was charged for 12, but only received 9. Blouses were advertised as linen, but they very thin, cheap polyester. None of my items resemble the photos. I emailed 3 times for an address to return, but not heard from them. I have reported all this to paypal, and they have given me a full refund. I'm so glad I used paypal. Nina Cloak is an absolute SCAM. With all these reviews I don't understand why they are still operating. PLEASE BEWARE.

This is my fault. I should have checked reviews. I saw some really cool sandals and had to have them. Pulled the trigger. Unfortunately, a few days later, I check the tracking and it's in Chinese. I knew then it would be at least a month to get them, and I was right. And when I did receive them, they looked cheap. Time will tell if they fall apart quickly. Worst part is I sent them 2 emails - no response. Looked up customer service number and was on hold for an hour. Never spoke with anyone. Please don't order anything from them.

Order took 1.5 months to arrive, colors does not match, fabrics are horrible. Total rip-off
Please do not fall into the trap. How on earth are these products similar?

If you order anything make sure you get it a lot bigger then you need they are not true to size. Pay close attention they will double charge your account. Getting a refund is not easy. I don't have any respect for a company that does not stand behind there word, yes the tops are cute but that is to draw you in and take your money by doubling it. Trying to get something new and different isn't always a good thing. So be very careful in trusting this Company. They are very sneaky. Thank You Linda R.

The order was very slow in coming, the quality of the clothes is disappointing, and they seem to deliberately make returns and exchanges such a headache that you'll give up trying. They are probably oriental because they don't understand English very well. I lost money and learned my lesson.