NinacloakReviews 430

I ordered a linen/cotton blend casual tunic but received a 35%cotton 65% polyester top of inferior material and poor workmanship. I received no response to my request for a refund. See photo of their ad and photos of what they sent to me.

I made the mistake of ordering from this company without reading the reviews first. I will never make this mistake again. This product is terrible not true to the size and the quality is even worse. Looks absolutely nothing like the picture.And getting a refund is next to impossible.

If I could give this a zero star, I would have! I order $102 in women's dresses. The quality of the dresses was not what I expected, and they did not fix correctly. I contacted the *******@ninacloak.com email asking for process to return items. After repeated emails with ridiculous offers to keep the item and get a discount, I decided to send the items back to the address provided on the label (******* Slauson Ave. Santa Fe Springs, CA). After letting them know I was sending the package back I was given an address (Michelle Address: 9500 Santa Fe Springs Rd
City: Santa Fe Springs State: California Country: US Zip Code: ******* Phone: *******888).
When I called the number there was no answer and the message box was full. After more communications by email, I sent the tracking information and a picture of the box with the labeling a second time I also sent the report on the tracking showing the package was delivered to the front desk. Today I got the information from April Cindy again with ridiculous information. Since I sent it to the wrong address, I will only get half of my money back unless I want to retrieve the package and send it to the correct address. By that time, I would have spent as much in shipping as what I spent on the order! What a nightmare of a company with no customer service.

I spent $175 on clothes that look nothing like the picture, the material and style is ugly, I wouldn't even give them to my mother. I need to find a way to get a refund. Please shut them down,it's a rip off and false advertising. Very very disappointed

Clothes are cute and cheap on the website. Sizes are not true to size. Order not fulfilled accurately. In searching for return instructions, all I could find is customers with the same complaints. I suspect this is one Chinese company selling under many different names so that they can't be located. Guess I got took!

Ordered tops in April 2022. All too large about 40 inch chest for small items. Quality of items very poor too. Requested a refund. Was sent an address for return. Advised to send proof of return and would get refund. When it was sent i was then advised that refund would come when items arrive at warehouse. Now almost 6 months later the items have arrived back to me parcel unopened. NO REFUND

I made a large order of 8 items. The quality was absolutely horrible! No, do not order from this company or any company connected with them. The orders come from CHINA which is terrible! I am still missing 2 dresses I ordered that I have NOT RECEIVED and probably will not get - I have emailed them numerous times asking for the rest of my order but they are ignoring me - tell me "it is coming" - but it is not! I hate the fact that the US Government allows these companies to do business in the USA and RIP the American people Off - WHY? THIS IS FRAUD! NO, I will not order from ANY COMPANY that deals with CHINA ever again. However they hide by using US addresses - which is SO WRONG! I AM Stopping ever ordering ONLINE because of the FRAUD! SO SO WRONG!

DO NOT ORDER FROM THIS SITE ITS A SCAM. YOU LOSE YOUR MONEY IF YOU RETURN GOODS. I HAVE BEEN TRYING TO GET REFUND FIR MONTHS TO NO AVAIL FROM NINA CLOAK

Over a month ago I ordered two tops. They sent notice of shipment but at some point sent an email that something has interrupted shipment. Tracking number does not exist. Now I can't get responses from them at all. Thankfully I only spent around $60 but I'll never see that money or probably the tops. I would never order from them for any reason. Their styles look so good but reviews contradict that. How can they get by doing that? Apparently they were much better two years ago. Chalk it up to a lost cause.

I placed on order on 12/12 and received notice of delivery in 12 days. When no package arrived I emailed customer service and was told "Your order has been prepared. We still waiting for the courier company to pick up and deliver the package to your registered destination. It might be delayed due to peak season but we are doing our best to urge the delivery." I then emailed customer service 4 more times always being told "delivery delay." When the credit card bill arrived with the charge ON THE BILL, I called the CC and reported a dispute. I again emailed customer service and asked about the alleged delivery delay. The response "This order has a chargeback record. The payment of this order has been frozen to the bank and there is no way to refund it on our end. Since you created this case, you need to communicate with your bank if you need a refund." MY QUESTION IS "IF THERE'S A DELAY IN DELIVERY, HOW ARE THEY ABLE TO CALL IT BACK AS SOON AS THEY GOT NOTICE FROM MY CC COMPANY?" I am truly shocked to see that some customers had actually received their orders.

I gave Ninacloak a try and I have to say, this was by far the worst experience I have ever had with online shopping! Not only did they not send what I ordered, they replaced things that were ordered in a medium with a small and were not even the same style or color! Sadly, they also sent a top I did not order that I put in the trash as it was so ugly, stained and faded? I spent $243.00 on the order and of the 9 pieces I ordered not ONE of them fit, nor looked like they did in the photos! Sadly, enough the one and only piece that ddi fit was a pink shirt I didn't order...Do yourself a favor and tell everyone you know to just say NO to this site!From Subject Received Size
Ninacloak Delivery Notice 11/26/2022 62 KB

I ordered 4 dresses on Nov. 23 for my son's wedding on Dec. 17. Shipping was promised within 10 days. I did not receive the dresses and when I tried repeatedly to cancel my order, I couldn't do it online because they said they had no record of my order. I bought dresses from a local retailer for the wedding. On Dec. 27 a package arrived with 4 dresses. When I tried to request a return online, they still said I didn't have an order with them. I contacted customer service and they were no help. The tracking number and contact us button did not help me at all. I mailed the dresses back to the return address on the package and I am disputing the charge with my credit card company because they will not help me. DO NOT BUY FROM THIS COMPANY!

I ordered 4 tops in November 2022 that I have not received. Is now Jan 2023. The tracking number I`m told does not exist. I am left in debt of over $100. Have learned my leason never trust Ninacloak

The sweater I got looks NOTHING as it does in the picture. Nothing!

Not thick.
Not long.
Not full.
Not one size (I'm a small/med) - it didn't fit.

Those reviews are FAKE. I posted a 1-star review they have yet to put up.
See my photos of the item you tried to pass off to me like it looks the same!

If they don't reply soon I'm reporting them to my card company to get a full refund - shipping included both ways. Not paying for this.

The pictures do not reflect the product, they look lovely on the web site. I ordered 7 tops, 6 size medium, 1 size large, based on the measurements that were listed for each item. They range in way too small to way too large. The material is incredibly thin. I am not going to attempt to return any of the product, I'll chock it up to lesson learned. I will be giving away much of the product I just received.
The web site was hard to navigate and the product took a very long time to arrive.
Would not recommend this product.

None of the items fit. Sizing is terrible. Asked for a return address and was given the run around. Buyer beware.

I bought 8 items and wished to return 4 as they did not fit and the quality is VERY poor.
They required that i send photos of what i wish to return. They complained that they could not open the photos correctly even though they were just fine in 'sent'. Then they insisted on jeg and kept giving me the runaround. They have no intention of helping me refund.
NEVER DEAL WITH THIS COMPANY. IT IS A FRAUD AND SHOULD BE STOPPED.

When I received my $107.92 order from this company, I found that the clothes didn't even come close to the sizes they had on the web site, so nothing fit. In addition, the material used in each shirt was not a "cotton blend" as advertised. It was obviously a completely unnatural material with a strange smell and a very strange slick feel to it.

It took me almost a week to get them to finally give me an address where to return the clothes and say they would give me a refund on my card. Then when the refund didn't appear on my card, I kept getting the same response to my repeated emails, telling me that i would get my refund when they received the package. After a week of this, I sent an email telling them that I was reporting them to the Federal Trade Commission and the Better Business Bureau. I have filed the complaint.

It's now been 11 days since my package was received at the address this company told me to send my return and I have yet to get a refund on my credit card. Don't use this company! The clothing is cheaply made, weird fabric and doesn't come close to being the sizes they advertise on the web site. You won't get refunded no matter what their web site says!

It is a shame I bought a few summer dresses looking carefully at the online photos. When they arrive, none of them matched the photo, the colours and even the designs were different, not to mention the cheap fabric used. How can you do this Ninacloak.