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Newegg

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New Hampshire
1 review
30 helpful votes
Follow Dean P.
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Marketplace orders can be slow to ship and can take up to 8 days to arrive, Newegg has no control over the order, once it is sent to a marketplace seller. Some don't work weekends so you can't communicate at all. If you do purchase from a marketplace seller, make sure you read all the fine print and check their return/cancellation policy. Restock fees may be charged. I would personally try Amazon first.

Date of experience: February 22, 2020
Newegg S. Newegg Rep
over a year old

Hi Dean,

I'm so sorry to hear about the marketplace issues you're having in regards to your recent order with us. Would you please email our team at wecare@service.newegg.com with more information so we can further look into this for you?

Thank you,
Louis [Newegg Support]

Washington
11 reviews
44 helpful votes
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Fast and reliable
August 14, 2020

I have been purchasing business computer equipment from Newegg.com for a number of years and they have never disappointed. Shipping is fast and I often get my product shipped same day as order is submitted. Their pricing is very competitive. Have not had to return anything to them. Sometimes a bit difficult to get customer service on the phone but they are available via email and they do respond quickly.

Date of experience: August 12, 2020
Netherlands
5 reviews
5 helpful votes
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This company will be a continued source of my shopping needs. They are always willing to help out with your order and questions. Just recently something had gone wrong with my order. All I needed to do was call them and, without hesitation, they fixed the issue perfectly. Great customer service and great deals too!

Date of experience: June 15, 2017
Florida
2 reviews
3 helpful votes
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Once again NewEgg.com performs flawlessly for my Christmas shopping! It's very simple…if they say they have it they do. Great prices, great shipping times, and great customer service. I've recommended them to countless people for the past 5 years and will continue to do so. Have no reservations in doing business with this wonderful company! Thanks NewEgg!

Date of experience: January 3, 2011
Canada
5 reviews
22 helpful votes
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Newegg is an excellent electronics discount merchant. I built my last computer and bought all my parts through this site at very good prices. Shipping was always quick and without any glitches. I will continue to use them for much of my computer parts purchases. They also sell refurbished parts and those tend to be hit and miss from what I've read in other customers' reviews so I will only buy new products from Newegg. Other than that an excellent merchant. Recommended.

Date of experience: February 4, 2015
Newegg S. Newegg Rep
over a year old

Hello Tibor,
Thank you for taking the time to provide us with your great feedback! We strive to ensure that all our customers are completely satisfied with each and every purchase at Newegg. Should you ever need any assistance or have any questions, feel free to contact us at wecare@newegg.com, we're here for you!
Newegg Support ~ William

Ohio
3 reviews
1 helpful vote
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Newegg has a lot of the newest hardware at a reasonable price. When looking for that special component or even items you never knew you wanted till you see them. They have a large selection and great service. Fun site to look around, you just never know what you will find.

Date of experience: April 4, 2016
Newegg S. Newegg Rep
over a year old

Hello Ray, Thank you very much! We always love to hear from our Newegg Family and appreciate your business. -Isaac

North Carolina
1 review
1 helpful vote
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I have purchased 3 computers from them on promotional no deferred interest programs. They purposely place monthly payments towards the promotional periods that end later, so the ones ending sooner fail to get paid off and incur finance charges. When you want to fight the charges, go ahead, but do so by fax, and don't expect any management to have a clue. Oh and don't expect to email anybody there, they don't do external emails for support.

Date of experience: May 9, 2012
Washington
1 review
3 helpful votes
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Sent bad computer and did not compensate for loss
January 10, 2023

I purchased a desktop computer during a cyber week sale and when I received it, it was had a bad gpu. I sent it in to be replaced or repaired. They decide to refund me instead without contacting me first. This ruined any chance for me to get the cyber week sales from any company for an entire year. If I knew ahead of time or if they checked to make sure the computer worked before they sold it, I could have easily bought another pc from them or a different store to take advantage of the year end sales, but what they did ruined this. I feel cheated.

Date of experience: January 10, 2023
Colorado
3 reviews
5 helpful votes
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Sent me the wrong item, I sent it back. Fought with them countless times to get a refund on my correct item but to no avail. This is quite a massive scam as they say they need to investigate blah blah but never bothers to follow up. Do NOT trust the other review websites where they have sky high ratings; their customer service called immediately after I posted a negative review but the main concern was getting the negative review down without resolving the issue. Terrible, do not shop here and trust the reviews here instead.

Date of experience: October 13, 2015
Newegg S. Newegg Rep
over a year old

Hello Danny,

Thank you for taking the time to post this, and for bringing this to our attention.

I’m truly sorry for this situation and for the level of service that you have received. I was able to locate and review your account, and I found that your order has been issued a refund today (10/13). Depending on how quickly your bank can process the funds, you may see the refund back into your account within 3 – 5 business days.

If you need any further assistance, feel free to email us at wecare@newegg.com.

-Mike (Newegg Support)

Turkey
1 review
6 helpful votes
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I GOT SCAMMED BY NEWEGG.COM!
March 8, 2021

I ordered a laptop from this site on March 3rd. Dealer is Newegg. They withdrew my money and the laptop hasn't been shipped in after 6 days. Live support provides automatic responses. I think this website is a scammer. Although it has ben 6 days since the shipping number appeared, Ups carrier still seems not to take my product from NewEgg. I kindly request that you send it as soon as possible as I am really in difficult situation.

Date of experience: March 8, 2021
Newegg S. Newegg Rep
over a year old

Hello Enis,

We'd like to apologize for the troubles you've encountered with your order. Can you email our team with your latest order number at wecare@service.newegg.com so we can look into this further for you?

Thank you,
Natalie [Newegg Support]

North Carolina
1 review
0 helpful votes
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False Advertising
December 7, 2019

On December 5th I was researching ASUS monitors to upgrade from my current one. I was pulled into their website based on an advertised range of $40-250 price range on what I was looking for. I purchased the monitor for $42 dollars and two days later received email that it was being cancelled due to a price error. Seems more like a calculated risk due to the shopping season and false advertising would bring in additional customers to their website. They were nice enough to give a 5 dollar gift card that I have 90 days to use at their website.

Date of experience: December 7, 2019
Newegg S. Newegg Rep
over a year old

Hi Nicholas,

I do apologize for the issue you encountered with your most recent attempted purchase with us. Can you email our team at wecare@service.newegg.com so we can check this out for you?

Thank you,
Louis [Newegg Support]

Canada
1 review
1 helpful vote
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I was order mouse a 70 for my son Christmas! And got a 60 after wait 2 month, and customer this is seller problem! The seller ask me 10% off to take what I received item! Wtf! This so funny business! Just remind thinking before order from newegg! Check all the reviews about newegg!

Date of experience: December 3, 2021
Newegg S. Newegg Rep
over a year old

Hello Matt,
We're very sorry to hear about your experience with your most recent order. Please contact us at community@newegg.com and provide your order number in the email and we'll be happy to take a look into this for you. Thank you and we look forward to hearing from you.

Natalie [Newegg Support]

Rhode Island
1 review
2 helpful votes
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Undelivered Product
December 19, 2017

Ordered a camera on Dec 6 as a Christmas present. It is now Dec 19 and still don't have the product. Followed up 3 times and everytime I was on hold for about 40 minutes. They finally decided to give me a refund because they cannot locate the item but it will take 3-7 business days, and since it is the holidays I am looking at 2 weeks before they even give me my money back.

Date of experience: December 19, 2017
Newegg S. Newegg Rep
over a year old

Hello Vicotira,

I am sorry to hear this however I wanted to let you know we are working to get this resolved by the end of the day. We will also assist on expedited shipping from items shipped and sold by Newegg. If you do require further assistance please let me know.

Thank you,
Nicholas [Newegg Support]

California
1 review
1 helpful vote
Follow Michelle D.
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Newegg.com has the most inept customer service I have experienced. I wanted to spend more than a thousand dollars there, but after dealing with 4 phone calls, errors made by customer service people, and being on hold for 22.46 minutes (and counting), I still have not been able to order my computer with overnight shipping. Ha! It has been 7 days since I first tried to order this. What a joke.

Date of experience: September 6, 2012
India
2 reviews
4 helpful votes
Follow Shaily N.
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Newegg has variety of computers and parts also. As my laptop has become old, I wanted an external HDD to backup my data on that, so that anytime if I change it or not but my data become safe. Searched and found number of options for HDD but finally had to pick from 2. They are providing good information about the product that even non technical person can understand. Everything went cool but I had to wait for somewhat longer for delivery. But all in all, the overall experience is good.

Date of experience: July 23, 2016
Newegg S. Newegg Rep
over a year old

Hello Shaily,
Thank you for taking the time to share your feedback with us! We apologize for any delays you experienced and we'd like to see what caused this. Would you mind emailing us at wecare@newegg.com with your order number & please reference your review here? Thank you!

Newegg Support - William

Washington
1 review
3 helpful votes
Follow Ben G.
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I tried this operation first with a relatively inexpensive adopter. It arrived without a driver. A sticker pointed to where I can download it. I downloaded it... and to make a long story short it did not work. I tried to get support on chat and got nowhere. I called and it was over an hour wait.
In short, they seem to hide overseas, think that the customer is an idiot and their product sucked.
I wish I read some of the reviews before I wasted my time with these people. Rest assured however, they would not hear from me again. The old rule applies; if the price is too good… or alternatively, you get what you pay for.

Date of experience: August 2, 2014
Newegg S. Newegg Rep
over a year old

Hello Ben,

We're sorry that you ran into such difficulty with the item. Please know that Newegg is strictly a reseller and we do not manufacture the items. We would like to further assist you, would you mind sending your order details to wecare@newegg.com and please reference this post on Site Jabber. Thank you and we look forward to hearing from you.

Newegg Support

California
1 review
2 helpful votes
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Horrible shipping
March 26, 2023

Package was supposed to arrive 2 weeks ago. Package gets delayed by 2 day but after every deadline, they keep moving the package back by a day. I still do not have my package. Please do not buy from here and save some time by looking into other companies.

Date of experience: March 26, 2023
Ohio
9 reviews
18 helpful votes
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I've bought from them many times. They are really good. I had one dead power supply, but they accepted the return and sent a new one. Good, quick service. They also send you free stuff with certain products you buy. Highly recommend.

Date of experience: April 23, 2011
Florida
1 review
1 helpful vote
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Because of an error on their website, my packages were shipped incorrectly.
They first promised then withdrew their offer to make good on the problem. I offered to pay for the shipping myself and they still refused to help. Awful

Date of experience: December 5, 2022
Ohio
2 reviews
3 helpful votes
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Been dealing with Newegg since 2007
Have had no problems or issues
Warranty service is good, customer support is good
If there is an issue it's a manufacture issue from their supplier.
Putting a new system together and going to spend 1500. 00 there
As soon as I decided what options I want

Date of experience: December 31, 2013

Overview

Newegg has a rating of 1.8 stars from 924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Newegg most frequently mention customer service, credit card and next day. Newegg ranks 185th among Computer sites.

service
218
value
198
shipping
205
returns
174
quality
183
This company does not typically respond to reviews
+75