Newegg

Apart from the customer service being rude, the fact that you can't cross border shop because their systems are stuck in the ice age is appalling for a tech company. I live on the border and haven't had this issue for years as companies have caught on that they need to accept Canadian credit cards or PayPal if they want the business. That I can send money to a friend and have it work but can't buy a monitor at their site is incredible. I will not be using them again.

I have had nothing but good experiences buying from Newegg for over 10 years. Once there was a problem with a item and it was fixed without delay with no money out of my pocket. I have always received my items within 2-3 days max, but I live within 60 miles of their California warehouse, because of that I also have to pay an extra 8% tax.

Their website is easy to navigate, their prices are very competitive, good communication, and good deals can be had with the daily Shell Shocker. I can highly recommend them without any doubt.

I've built several PCs over the last 20 years. They've been my first stop most times.
I only had to make a return once and they took the ram back without question and seem honest to me.
My only issue with them is their stock of new amd or nvidia graphics cards is always low. They always sell out quick and have waiting lists for weeks or months. I don't know if it's a supply issue or just what but this is my only issue with them sometimes. That's the price of living on the bleeding edge.

I have been using Newegg for electronic purchases since 2001. Newegg has low prices, is consistently fast, and is easy to work with. I get pretty much all of the computer parts I need to build computers or keep computers running here. Many years ago they built the free 2-day shipping cost into the price of the item, these days they charge separate for shipping like everyone else. Also, these days it seems they have some stiff competition from Amazon on pricing for things, but when you buy through Amazon, you are sometimes buying from other companies. Newegg is always solid and is always worth an extra couple dollars for the piece of mind. Plus, the product reviews on Newegg behind most all of their items are unbiased and are heads above the product reviews anywhere else.

I bought a couple of items from them and later find out 1) overpriced 2) low quality or defective 3) no warranty and no complaint you can file to. 4) I wrote a review regarding a hard drive enclosure which worked first time and then cannot be recognized and tested on several computers proved defective, the review didn't show up. It is not a fair and trustful company. I will keep out.

My account was hacked into, information changed and an order made with my stored credit card information. Although they advertise the highest confidence of security, they do not practice it.

Additionally, when I tried to contact them the online chat was down and phone wait time exceeded one hour...

I ordered an Asus laptop from these guys two weeks ago and had tremendous difficulty with my order afterward. I had to call in 4 times to verify my order (they only process orders every 24-48 hours). After much headache and time on the phone, I finally confirmed that the problem was because the Newegg customer service rep did not input the correct Apartment number. The customer service rep who finally helped me with my request told me her systems were always busy, especially approaching holiday season and my situation was not unique.
Terrible service.

Beware of dealing with them

The laptop was purchased
The shipment was shipped to an address other than the address listed by me on the site,
There is no response from the seller, or from customer service!
I will not repeat my experience buying from this store

The 1 compulsory star is 1 too many. 4 years after having bought a 5-year-warranty data-storage card from them, I found it failed and asked them for remedy. Since they didn't reply, I complained through BBB. Newegg remained silent. After BBB closed the case, I looked Newegg up (stupidly too late) to find them rated "F" with BBB. Don't make my mistake yourself! Buy elsewhere!

I've spent days trying to order parts from newegg. From changing prices and ship dates, I will not recommend anyone use newegg.

After placing an order and having the arrival date change, checking the website alluded to faster shipping at $26 LESS cost. Newegg recommended I cancel the original order and order again to receive my item in time at the reduced cost. This is after offering a $10 discount on the order that was clearly $26 more expensive. If that sounds confusing, it's because it is. How the shipping cost was $26 more the day before is truly baffling.

For an order to sit for over a day (for next day shipping) is unacceptable.

Don't use newegg -- every other online store has managed to ship on their promised date.

The customer service on the website over the past few years has been getting progressively worse. The company gives estimated delivery dates that are often far off from the actual delivery date. When I had defective merchandise delivered the return process was an absolute nightmare and took over two weeks to have the issue resolved and have a new item sent to my house. The customer service is unapologetic and just follows policy and in no way tries to satisfy the customers needs.