Newegg

Package was lost between warehouse and supplier! Still had to wait 12 days before I could file a claim, and now am still waiting 17 days later with no progress being made on the claim and no information offered. Asking for a refund would forfeit the $78 for shipping (cause supposedly shipping was paid).

Extremely unhappy with Newegg and would recommend to use at own risk. If you see a product elsewhere, even if its $100 more, think to yourself whether the price difference is worth waiting >4 weeks for, with no guarantee of delivery at all.

Customer service is nice, if only for the fact they can stand all the dissatisfaction they are faced. They can't provide anymore information than they receive themselves. A lot of platitudes are given but do little to help in the matter.

I have only been using Newegg for the past year to build and upgrade a pc. Every product I order is always at an extremely good price. They are always extremely fast when it comes to shipping and everything is packaged properly to make sure nothing moves around in transit. I had literally ordered an SSD and RAM sticks yesterday and received them today before 12 noon. I had chosen the economy shipping expecting delivery sometime next week considering the upcoming holiday, but the following day has me even more impressed. These people at Newegg have a great grasp of customer service and they will continue to have my business for quite a while.

I recently purchased a laptop computer from Newegg. Before delivery, a friend gave me one. I attempted to cancel my order but it was too late. I returned the laptop unopened and was charge over 15% for restocking - more than $400! I'll never do business with them again and suggest you don't either.

I had not used Newegg in many years because it seemed Amazon was the go-to place for electronics. But just recently I realized how much more variety of items Newegg has.

The title pretty much sums up. Newegg has zero clue what they are doing when it comes to customer service-- they come up with all kinds of status updates that do not match up when your product got issues, are slow to process requests, and eventually do not process your request and blame it on the manufacture. I have received 0 support and no final solutions. They basically behave like Craiglist. They'd outsource their customer service to some third country small shops and bots. I'm sure they will post a "sincere" follow-up request under my review, which is pretty much also bot. Do yourself a favor and avoid buying from Newegg, no matter how good a deal they might have.

Pathetic company. Joined their Premier Membership for $49.99 to get the free and faster shipping. Ordered an item, and then they ship it ground shipping so instead of arriving on 12/24, it is scheduled to arrive on 12/29. Company offers no solution to the problem - saying "I am sorry" is NOT a solution to a customer service problem the company has created. Unwilling to rectify the situation in any way, shape or form.
Will NOT do business with again
*update: So it gets even worse - the New Egg rep issues a reply on Site Jabber to contact them about the issue. I do, following all their instructions, on 12/26/14... it is now 1/9/15 - still no response from them. I stick with my "pathetic company" comment..

Newegg use to be good but then they changed their shipping policy. Sometimes they will now lock the shipping which unfortunately means you cannot make any changes. This includes you being able to HOLD the item at a depot for pickup. What this means is that it is most likely impossible for you to get any home delivery since you cannot wait all day at home for someone from UPS to arrive. What's worse is customer service is aware of the issue and unwilling to do anything about it. My items got returned as failure to deliver and I'm done buying from them. Some of you may say send to work then, but sometimes that's not an authorized address for your payment method.

Recently bought a power supply. One of the cables that go to the motherboard was missing. Also, there was a $20 rebate offer. I WAS within the time frame. No info was included when I received the psu. None could be found on the site either. Contacted them regarding these 2 issues. I got a standard reply saying they'd get back to me in 3 to 5 business days. That hasn't happened either. Customer service is non-existent. You also don't get what you pay for and their advertised rebates are a sham.

Great! Received quality products at my front door 4 days later! Site is easy to navigate. Reviews are very helpful when deciding whats best for your dollar. Order status is updating frequently so you know just when to get your box cutter. The products are packaged safely, and the boxes are so sturdy that we often donate them to movers.
Had to return a keyboard once, my error, wrong connector; they sent a replacement out BEFORE I returned the wrong one. Was handled as an exchange. I really appreciated that! Was NOT charged extra shipping for second keyboard, and did not have to pay to ship back the wrong one!

Newegg has always been an excellent place to order from, in my experience. I go there first when I need PC parts, occasionally I try to find out if the item is for sale at a cheaper price somewhere else, but it's rare because Newegg is almost always as cheap as it gets.

The plentiful amount of customer reviews for the products helps me to know exactly what to expect when I'm shopping. Their policies and level of customer service have always been up to par, or better.

The selection is excellent, they don't have -everything- but aside from specialty or extremely-specific items (i. E. for repairing an old laptop or something) they typically have a variety of choices that is wide enough for this shopper!

They were amazing when I was growing up, roughly 20 years ago. They simply have turned more to caring about profit and not so much about the users. They are considered awful to use if you have any other choice of vendor. Don't be like tigerdirect...