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Ken T.

  • 1 Review
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Experience: Computers & Technology, Art & Design, Hobbies & Interests

Member since May 2021

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1 Review by Ken

5/5/21

I recently purchased a laptop computer from Newegg. Before delivery, a friend gave me one. I attempted to cancel my order but it was too late. I returned the laptop unopened and was charge over 15% for restocking - more than $400! I'll never do business with them again and suggest you don't either.

Tip for consumers:
don't buy if you might return - excessive restocking charge

Products used:
none

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neweggs1
Newegg S. – Newegg Rep

Hey there Ken,

We are truly sorry to hear about your dissatisfaction with our return policy. Return policies can vary from item to item, but in most cases, a 15% restocking fee is automatically applied when an item is returned for a personal reason. Nonetheless, we would still like to take a second look into this for you. So when time allows please email us directly at wecare@service.newegg.com. In that email please kindly include your RMA or order number.

Thank you,

Eva [Newegg Support]

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