Newegg

On December 6, I wrote about the customer service nightmare that Newegg put me through when I tried to change the shipment address for a delivery. At the time I purchased the computer, I also purchased Microsoft Office 365. I now get an error message that my program is not licensed. So, I tried to start another chat session with Newegg. Here's the message I received: "5:49:05 PM undefined CS Team: You are next in queue... Estimated wait time is 0 hours 0 minutes 5 seconds.' It is now 6:09, and no one has come on to start a chat. So now, instead of telling me that it would take an hour to even start a chat with me, Newegg has apparently just decided to lie outright.
Stay away from this company. What good does it do to get something at what seems like a good price when the company deliberately hides if there's a problem?

Placed an order on 7/20, revived an email that the item was in stock and would ship by end of day, 7/21. My credit card was then charged. Everyday i checked order status, it always showed "being packaged", after 7 days i was finally told the item had not yet shipped and was being packaged. I was allowed to cancel my order, which i did. They say i have to wait 3-5 business days for them to issue credit. Do not order from this company..

Made a purchase and paid a hefty sum for expedited shipping. Tried emailing and calling the company as this was an important gift for a departing executive. They never answer the phone... you will only receive auto response emails... received order and payment confirmation, then out of the blue, received a refund email. Tried contacting the customer service they indicate on the website but they just tell you the company must be contacted directly... horrible experience.

Newegg is the best electronics site on the web. It does not have the vast variety of a site like Bestbuy or Amazon, but it has the highest quality products dealing with anything dealing with any type of computer. It also has the absolute best prices almost every time. They have great customer service, excellent deals, and extremely fast shipping. I have been using this site for 10 years. It has grown much better than TigerDirect.

I must admit how much I honestly enjoy shopping at newegg for computer supplies. I love the product review feature, people spend a lot of time posting honest reviews. I think their prices are highly competitive and they have a good return policy which is always important when purchasing computer supplies. If you think you are purchasing something that has the potential of being returned make sure you check the return policy before you open the packaging. Shipping time is normally in a few days I think three has been the maximum. I have never used them for things like televisions or automotive parts just computer hardware.

Bought a very expensive Ram, two days later it was discounted, arrived late. (DOA) Ram I tried to contact support = nothing, call = nothing, their support robot = No return available for this order, even for DOA. Useless, paid a lot MORE to get the Ram RMA and ship to Taiwan, still waiting. 3 months now, no product, no support and paying even more. I don't recommend them at all.

IF you buy from them, pray that you never have to return it. I'm on day 10 AFTER they received my return and are still attempting to process my store credit (which I stupidly requested). All their CS agents are ignorant liars who can't comprehend their own companies returns policy. I wish zero stars were an option because one star for them is beyond generous.

I ordered a item, for $99 from newegg, it didn't ship for over a week even though my credit card was charged. I saw the exact same item on a different internet retailer for $39 I tried to cancel it, I contacted newegg three different times regarding this order and got there different answers. They should have had plenty of time to cancel the order when I first contacted them but they did not. I ended up having to pay return shipping since they were so slow cancelling the item. Had I looked at all the poor reviews regarding newegg I would have never ordered from them.

It was my first and last experience with Newegg. I ordered an Acer Aspire since this computer was rated really good. But Newegg messed it up and sent me the wrong item. People who don't have no experiences with computers would have probably not even realized that they got the correct model but without the graphic card in it.

I demanded a replacement and sent the computer back. This took almost 7! Days. In the end they found out they didn't have that computer in stock anymore and giving me a refund instead what took another couple of days. That whole process took almost 3 weeks without having a computer, dozens of phone calls to find out weather I would get a refund or a replacement! So in the end, I don't have no computer, got my money back and have to start looking for another computer, since that one is not in stock anymore. I will definitely go with Amazon next time. Just wanted to give Newegg a try. I should have stuck with Amazon, as I usually do.

I purchased a used dell computer from Newegg for overnight delivery. It arrived a week later and the hard drive was defective so I returned it. They acknowledged accepting the return, refunded the original shipping charges and said I would be refunded the cost of the computer within 4-5 business days. It didn't happen so I opened a dispute through my credit card. So far it's been over two months and Newegg still hasn't refunded the money. I contacted the credit card today and found out the dispute is being escalated because Newegg claims I agreed to go ahead and let them keep money even though I'd returned the computer and they agreed to me they would refund it. Obviously, since they have no evidence -- in fact evidence to the contrary -- that'd I would let them do this, I'll eventually get refunded my money. But I've never had this kind of problem with a legitimate company before and I highly recommend anyone considering it avoid doing business with them.

Newegg might be cheaper sometimes but I highly recommend no longer buying from them. They sent me a faulty motherboard. I shipped it back over a week ago. They state that they wont be able to even ship me out one until their 'inspection process' is finished which wont be done for another three days. Then their shipping time is terrible so I'm basically out a motherboard for a MONTH. Because it's 'replacement only returns' they wont even consider giving me my money back even though they sent me a faulty product.

I purchased online a $1,700 computer monitor from Newegg as NEW but the product arrived in its factory box without a shipping box or proper padding. Item box had already opened, factory seal torn, and the product did not work.

This is Newegg's issue, not mine. But Newegg expects customers to wait for the RMA return to ship back and process, and then wait again for a replacement to be shipped.

This negatively impacted my small business and we'll never shop Newegg again.

Purchased a "marketplace" item.

Newegg billed me and sent a ship notice. A couple weeks later, the notice is still in "label created" status and the item is out of stock.
Newegg CS will only contact the seller on my behalf. They won't refund my purchase until they resolve the issue with the seller, making my money a nice 0% loan for however long it takes them to fart around with that. I've disputed the charge with my bank, so at least there's a hard limit there.

Keep in mind: *Newegg* is the billing and invoicing agent here. They can see the same statuses I can. They have every ability to refund my purchase and deal with the vendor on their own time. They just want me to fund that time.

They used to be my go-to place. I apparently was gone for a while, because they're not the Newegg I used to shop at.