Newegg

One of THE BEST etailers out there for electronics. The reviews for products on their site is very helpful in making a decision. Their search engine is smart so you dont have to end up typing the product exactly as it's spelled (annoying that some sites still have that). Shipping is great seeing as I tend to get the free shipping and whatever I order is here earlier than estimated delivery date, and if you have shoprunner you can use that for free 2 day shipping. They have great sales during Cyber Monday and xmas. The only other site I use consistently besides newegg is amazon and that's only if the price is cheaper.

Customer service is great, often times they will fix errors in their system with orders or shipments for you before you bring it up, which is a great business ethic seeing as it's a hassle to call in for every little error that can go wrong in the process with any other business.

I ordered a laptop cooling pad fan, which stated delivered, but wasn't delivered. Newegg and the vendor wants to place blame on me that the shipping label was incorrect. There were two items ordered one had the correct address which I received, the other had no street number, only the street name and apt #, so, how can I be the cause for the error. This seems like a shipping error to me, but Newegg nor the vendor wants to refund me my $70.

I purchased a digital water cooling pressure tester that I received defective. I sent it back, took 6 days and now I am told I have to wait an additional 3 to 7 business days for a replacement. No Thanks. I ordered the same tester from Amazon two day and for less than Newegg.

I tried buying a product for my girlfriend from NewEgg.

The product was supposed to cost $409.99, they charged my account $420.81...

A few seconds later I received an e-mail that they had cancelled my order for unknown reasons. And They'd refund my money within the next 3-5 business days... This was clearly an automatic email.

I then tried a different payment method as NewEgg is the only american site that has the product. They then charged me $427.34 For THE SAME PRODUCT.

They havn't cancelled it yet, but I now have $848.15 less on my account for trying to buy something that should only have been $409.99... This is absolutely horrendous. Will never shop there again!

I have been a happy Newegg customer for years and I happy with their company except for the company they use to ship with. There is always a delay Ontrac won't tell you why. Drop it off at the wrong address. The last order was left on the street. 200. Dollars sitting on the curb. I don't trust Ontrac Newegg uses them, I have to find a new company for my electronics needs.

Called Newegg just today on this. They are using sub-sellers (but fronting the purchase with Newegg logo) who are NOT shipping product but ARE charging accounts without the item shipping. Item been sitting for weeks in "shipping label created". Called Newegg for a refund and they just refer me to the sub-seller. "Yes we charge for the sale, but you have to deal with them on refunds". That is NO WAY to treat customers! If YOU want to have sub-seller outside the US for YOUR margin, YOU should also front the problems. Old trick in the book... we will take your money, but you have to go "over there" if you want a refund. Horrible. I've used Newegg for 20 years. No more. No wonder they are almost going out of business.

I used a Gift card to make part of a payment on an item that became lost in shipping, ok that sucks but they issued a refund (yay). Refund said all payments would go back to their source. That works for me... Only the GC I used isn't working, and there is a different GC number on the refund, but no Pin number. I contacted support and they said it would be my pin from my card I used, so I have tried every combo I can of cards and pins that I have emails for and nothing works. That's $25 I will never see, because they wouldn't even pull my account to look to see what was going on.

I ordered a cyber monday deal on a new 40" TV through newegg via ebay.

I get the delivery notification, but there's no TV. I contact newegg and they say it says it's delivered. They close the case. I ask if they can help me resolve the issue with the shipper, no response.

I do a dispute through ebay because of the "Money Back Guarantee". They do the same thing and close the case. So here I am with no TV and both newegg and ebay not helping at all resolve the issue.

So not only did I miss out on other possible deals, but I get robbed of the money.

I go to the UPS web site for disputes and it says I should have the seller start the case for the dispute since they have all of the pertinent information. I relay this to newegg and they are unwilling to help me resolve.

Don't purchase from these guys. If anything goes wrong with shipping they will not help you with the issue. This is the worst customer service I've ever received in my life. I've been ROBBED.

Thanks Newegg...

Ordered product, received email invoice and confirmation of sucessful card charge, shipping, and tracking link.
Product never arrived and tracking site said item never entered system.
Chat to Newegg resulted in Supervisor saying item shipped to different address, but no clear resolution.
My account was closed when I tried to follow-up.
Most recent follow-up 1 month later - Newegg.com claimed shipped to different address, yet shippers have no record of item being shipped. Supervisor says they cannot do anything.

Order to monitor less than a year ago so it still had factory warranty the monitor started acting up contacted them they find every reason not to fix it or to use their warranty on it I had to use the extended warranty I paid for and they helped me but this company here is a joke. I would definitely go to Best buy or elsewhere worst customer service ever they will not help you they put you through 10 different people and every one of them will tell you the same thing that's out of my department I'll send you over here I'll put you over here hang on please hold it's the same game. Definitely would not recommend this place ever

I ordered a computer case on Saturday and paid extra for three-day shipping as it was to be a gift the next weekend.

The following Sunday I was updated by their system that the time was packaged and a tracking number was issued.

On Monday, the package never left their facility.
On Tuesday, the package never left their facility.
On Wednesday, the package never left their facility.
On Thursday, the package never left their facility.

Now I have filed a shipping claim and I'm waiting on them to refund my money as I scramble for a last minute gift. Without those particular funds of course as their system says it can take up to 10 days to give me my money back for an order that still to this day sits in their warehouse.

The words "Shipment ready for UPS" will be haunting me for a long time.

I just purchased a $670 gpu on Black Friday. The website indicated it was in stock. After I made the purchase they held my funds and said it wasn't in stock. Now I don't even have the option to purchase another since my bank account has the funds on hold. Now I miss out on a once a year timeframe of deals. They did not offer me any options of replacement cards, or anything. Just wait. SO FRUSTRATING.

I received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review.

NewEgg should be more careful with their organization. I can only speak for delayed shipping, but that's probably just the tip of the iceberg.

I had an issue with a damaged packaged, which really was not properly padded inside, and I had to schedule a call back for 32 minutes later just to report the issue. When someone did finally call me back they told me they would send a replacement. The price has gone up on the item so now they want me to send the damaged memory back to them at my cost for a refund. So of course to finally get my memory I would have to re-purchase at the higher price. This is really bad business. With a retailer like Amazon for instance, this process would have taken 5 minutes and a return shipping label would have been provided at no cost to me. I used to use Newegg.com exclusively for new computer builds but will no longer.